10.0
really awful- Crashes / Fires:
- 4 / 1
- Injuries / Deaths:
- 10 / 0
- Average Mileage:
- 94,937 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2000 Jeep Grand Cherokee. When accelerating or decelerating, the seat track fails. As a result, the seat does not maintain a stable position, which increases the risk of a serious crash. The contact has not called a dealer to determine the cause of the failure. The failure and current mileages were 130,000.
- Kirksville, MO, USA
The contact owns a 2000 Jeep Grand Cherokee. While driving approximately 65 mph, the contact discovered that the driver's seat was not securely attached to the frame. The vehicle has not been taken to an authorized dealer for repair. The failure mileage was 150,000 and current mileage was 160,000. Updated 09/10/08. Updated 09/11/08.
- Florence, KY, USA
Seat bracket snapped, front left portion of seat bracket broke, seat now tilts backward. Very dangerous to drive. Also caused backrest to become unstable. Caused severe back pain and discomfort. Port jefferson Jeep refused to repair, even under warranty.
- Ridge, NY, USA
The contact owns a 2000 Jeep Grand Cherokee. While the contact's husband was driving 45 mph, the driver's seat snapped off the brackets that hold the seat down. The failure caused him discomfort and could have resulted in a crash. The current mileage was 116,000 and failure mileage was 115,500.
- Concord , NC, USA
I own a 2000 Jeep Grand Cherokee, with 150,000 miles on it. While driving home from work on July 21st the outboard forward support for the driver's seat gave way. I immediately pulled over and looked the seats underside thoroughly and noticed the forward element of the seat had indeed broken between the seat itself, and the track on which the seat rides. I jarred my back making a left turn when the element of the seat gave way, and it left me wondering how a vehicle could have a seat whose support structure design allows for failure of an element critical to the safety of the driver or passenger.
- Torrington, CT, USA
The driver's seat of my vehicle has developed a squeak. When I took it to the dealer they were not sure if the bolts securing the seat have loosened or the welds have cracked. All I'm told is bring it in and they will tell me how much it will cost to repair it. Reading similar complaints, this seems to be common problem and should be subject to a safety recall.
- Grand Praire, TX, USA
The contact owns a 2000 Jeep Grand Cherokee. The brackets on the front driver seat have snapped twice, causing the seat to rock and slide frontwards and backwards. The contact took the vehicle to the dealer, but they did not explain how the brackets snapped. He believes that he will not be secured properly if a crash occurred. The current mileage was 170,000 and failure mileage was 100,000.
- Lanexa, KS, USA
The driver's seat frame has broken on the welds and the lower frame bracket as well.
- Houston, TX, USA
The contact owns a 2000 Jeep Grand Cherokee Laredo. While idling at a red light, the contact heard a popping sound coming from the vehicle. He removed the seat and found that the welding on the right side of the rear driver seat had failed. The seat is currently crooked and he is afraid that the left side will come apart next. The manufacturer stated that because the vehicle is out of warranty, they cannot be of assistance. The current mileage is 132,296 and failure mileage was 131,800. Updated 02-01-08
- Houston, TX, USA
The contact owns a 2000 Jeep Grand Cherokee Laredo. Without warning, the driver's seat came off track. The seat frame detached from the track and ripped a piece of metal underneath the seat. The failure was not caused by any forceful action. The contact stated that Chrysler will not take any responsibility for the repair costs. The current mileage is 92,000 and failure mileage was 90,000. Updated 08/08/07.
- New Tripoli, PA, USA
: the contact stated the locking mechanism for the front left seat failed causing the seat to slide backwards while driving 40 mph. The service dealer was notified but not the manufacturer.
- Wedowee, AL, USA
The left side of the driver's seat became disengaged from the floor mount because a 2 1/2 " section of the metal seat frame including the mounting bolt fractured and broke away from the frame so that the 2 1/2" section and the bolt are still attached to the floor mount, but the seat is not. I requested that the manufacturer replace or repair as a safety issue, but both the dealer and the manufacturer said it was beyond the warranty period and they could not. They failure appears to be from metal fatigue. The seat has never been subjected to unusual stress or weight. I am the only driver and weigh ~180 lbs. The car has never been in an accident that would have put additional force against the seat. The seat just stuck one day so you could not move the seat forward or back, and the seat began to squeak which apparently was due to the frame containing the mounting bolt breaking.
- Portland, OR, USA
Bearings came apart on seat glide assembly.stress on weaker parts caused assembly to fail.replaced under warranty.one year later the same thing occured on new assembly.the metal on the entire assembly has started to crack.I am forced to purchase a new seat that may also be defective.no longer under warranty.
- Beacon, NY, USA
2000 Grand Cherokee was rear ended and the driver seat broke away from the floorboard. The consumer stated when the seat broke, the cushion raised up and threw the her backwards and caused her to loose control of the vehicle.
- Nashville, TN, USA
The front drivers seat frame was broken. We were told that the seat should not have failed by the dealership. If we would have gotten into an accident the driver would have gone through the windshield because the the front seat frame was broken. This part was not even covered by the extended warranty we purchased from the dealership. We had a 100,000 mile -0- deductable warranty. We had to pay for the safety related parts that the dealership said should not have broken in the first place.
- Fishers, IN, USA
Broken seat frame; drivers side seat frame is broken, and will not move foward. All other functions of the power seat work. I am only 225 lbs, how can this happen.and I will not spend $900 at the dealership to fix this, for the lack of quality that was put into this automobile when it was built.
- Charlotte, NC, USA
While reclining the driver side seat the rail which was bolted to the seat adjustment assembly broke. The cause of the metal breaking has not been determined.
- Pontiac, MI, USA
2000 Jeep Grand Cherokee. After four years of use, the driver seat disconnected from the metal frame attached to the floor of the car. I looked under the car seat and the metal had twisted away from the bolt anchoring the driver seat to the floor. I only weigh 190 pounds and I don't believe that this should happen after four years of use. It is a dangerous condition as the driver seat is no longer anchored to the floor.
- San Francisco, CA, USA
Driver's side seat frame detached from being welded. This was the second time that seat detached. Driver sustained back injuries when the seat fell backward. Dealer was welding the seat again. Also, gear shifter jumped from park into reverse on its own.
- Wilmington, DE, USA
- Greenwich, NY, USA