: the contact stated that while looking into the vehicle engine on two different occasions, the hood came down and struck the contact on the back of the neck. There were no warning sounds prior to the hood falling. The vehicle was taken to a service dealer, who expressed that there have been issues with the hood prop rods on several different model years of the Cherokee. The dealer was able to replace the hood prop rods.

- Manistee, MI, USA

The hydraulics don't hold the hood up in the open position. Hood came down on the consumer, but they were able to catch it before any injuries were sustained. Dealership serviced the hood, but problem recurred. The consumer stated that the hood still falls down. Hydraulic arms do not hold and three is no safety arm substitute.

- Schenectady, NY, USA

2003 Jeep Grand Cherokee. Hood gas shocks that hood the hood up have failed and the hood will not stay in the up position. This is very dangerous, the first time this happens you are not expecting the hood to fall and luckly I got out of the way or would of suffered a severe head impact.

- High Point, NC, USA

While consumer was looking under the hood the hood fell and hit the consumer on the back. Dealer determined that the struts broke and replaced them.

- San Jose, CA, USA