I own a 2000 Jeep Grand Cherokee. My wife was picking up my kids, when the car began to shake and then overheated. I took my car the mechanic, who told me that the radiator fan was defective and had to be replaced. He told me that this was a common problem with the Grand Cherokee. I looked at your website, and discovered that there was a recall on this part, but only for certain VIN numbers. I paid $735 dollars to replace the defective part, and Chrysler/Jeep said they will not reimburse me because of my VIN number. They told me to contact the NHTSA to find out why my Jeep wasn't covered, since they had no other information for me. I know that the Grand Cherokee from 1999 to 2004 has the same exact parts and body and I don't understand why my Jeep isn't covered under the recall when this is a known problem.

- Valley Stream, NY, USA

Very little heat is coming out the driver side and cold air is coming out the passenger vents.

- Capitol Heights, MD, USA