10.0
really awful- Crashes / Fires:
- 24 / 0
- Injuries / Deaths:
- 40 / 2
- Average Mileage:
- 46,377 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2002 Jeep Grand Cherokee. While the vehicle was idling, the front passenger and driver side air bags deployed inadvertently. The contact and passenger suffered burns to the chest and arms that required medical attention. The metal fragment was visible however did not release the metal fragment and became trapped within the air bag. The contact also stated that two recall notifications were received for NHTSA campaign number: 15V046000 (air bags) however the part was not available for the recall repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 93,000.
- Aguadilla , PR, USA
There is a recall on this vehicle that has been outstanding for well over 6 months and parts are still showing "unavailable". this is quite absurd given we are talking about the operation of the seat belts on this car.....updated 11/13/15 updated 1/25/16
- Saint Louis, MO, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 15V046000 (air bags) exceeded a reasonable amount of time for repair. The status of the recall stated that a remedy was not available to remedy the recall. The contact's VIN was associated with the recall on February 6, 2015. The dealer and manufacturer were not made aware of the failure. The vehicle could not be repaired. The contact had not experienced a failure.
- St Joseph , MO, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was unavailable.
- New Bedford, MA, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Murfreesboro, TN, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Dearborn , MI, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 15V046000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Sterling, VA, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags) and stated that the part was not available to schedule the recall repair within a reasonable timeframe. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure.
- Grand Junction, CO, USA
As of today I have been unable to get the recall part/repair completed on my vehicle. Every time I contact my local dealer, thompson Jeep in edgewood, md they say the recall part is inavailable. NHTSA recall number: 15V-046 manufacturer recall number: R06
- Aberdeen, MD, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning light constantly illuminated. The contact received notification of nhsta campaign number: 15V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 206,000.
- Chesterfield, VA, USA
Airbag system(orc module I have been trying to get recalls on my Jeep Grand Cherokee done ive dealt with the dealerships & Chrysler with no result. I started recording calls& have set up a whole file just for transactions & correspondence regarding my cars recalls.I'm disabled & need my car since Jan it has been in my garage. I couldn't believe my ears when I heard Chrysler rep admit what they were doing to "get out of replacing recall parts" rendering my car useless I also read my car manual & it advised go straight to service, continuing to drive could result in accident or death with this warning. I called service told me to ignore was no recall open. Jump ahead months showed recall but referred me to Chrysler for part! I continued my battle & realized what was really going on & the rep. I spoke to confirmed what I thought was going on. He said he was so ashamed to be working for a company that would do this & repeatedly apologized as if to not be overheard.I can't fight Chrysler alone.when I call for an appointment at service dealership the say part not in check with Chrysler.I have a car that is a death trap sounds like they are waiting on older model cars to be traded in or got rid of so Chrysler wont have to pay for recall parts! he said "your exactly right about that I feel so bad its not right & I really want to help people but I can only say what they tell us.he offered to email about my disability & maybe expedite me the part but stated it probably wouldn't help.they are holding out forcing people to drive unsafe cars or get rid of them in my case the airbag warning light is left on & will stay on until the defect is repaired. Who would buy a car with the airbag warning light on & not be able to fix it! I need to get inspection and tags due or insurance will lapse.I hope you can help, best regards
- Cleburne, TX, USA
The contact owns a 2002 Jeep Grand Cherokee. While driving approximately 30 mph, the air bag warning indicator illuminated intermittently and a chime sounded. The failure occurred when driving at any given speed. The VIN was included in NHTSA campaign number: 15V046000 (air bags); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.
- Metairie, LA, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags) in February of 2015; however, the part needed to do the repair was still not available. The contact felt the manufacturer exceeded a reasonable amount of time. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Toone, TN, USA
The contact owns a 2002 Jeep Grand Cherokee. While parked, the vehicle failed to start and the key remained in the off position. The air bag warning light illuminated. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The VIN was included in NHTSA campaign number: 15V046000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 150,000. Updated 7/21/15
- Spring Hill, FL, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part needed to do the repair was still not available. The contact felt the manufacturer exceeded a reasonable amount of time. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 7/8/15 the consumer received the recall notice, six months ago. Updated 08/06/15
- Holbrook, NY, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 15V046000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- New Castle, IN, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags) however, the part to do the repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 7/1/15
- Valhalla, NY, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags) and stated that the part was not available within a reasonable amount of time. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact had not experienced a failure.
- Derby, NY, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags), however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Yonkers, NY, USA
- Richmond, VA, USA