10.0
really awful- Crashes / Fires:
- 24 / 0
- Injuries / Deaths:
- 40 / 2
- Average Mileage:
- 46,377 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2002 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 12V527000 (air bags). The dealer could not repair the vehicle for three weeks because the parts were not available. The manufacturer was notified. The contact had not experienced a failure.
- Vancouver, WA, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning lamp illuminated intermittently on the instrument panel. The vehicle was taken to the dealer. The technician diagnosed that the air bag module was defective and would need to be replaced. The manufacturer was made aware of the failure and stated that the VIN was not affected by NHTSA campaign number: 12V527000 (air bags). The vehicle was not repaired. The failure mileage was 141,000.
- Prescott , AZ, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning indicator remained illuminated. The vehicle was included in NHTSA campaign number: 12V527000 (air bags); however, the part needed for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The VIN was unavailable. The approximate failure mileage was 130,000.
- Wasilla, AK, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact received recall notifications for NHTSA campaign numbers: 06E011000 (fuel system, gasoline), 06E022000 (service brakes, hydraulic), and 12V527000 (air bags). The dealer stated that the parts needed to complete the repairs were not available. The contact received the recall notices months ago. The manufacturer was notified. The contact had not experienced a failure.
- Hasbrouck Heights, NJ, USA
The contact owns a 2002 Jeep Cherokee. The contact stated that the air bag warning light was illuminated. The contact mentioned that the vehicle was recently repaired under recall NHTSA campaign id number: 12V527000 (air bags). However, the airbag warning light remained illuminated after the recall repairs. The remedy failed to repair the problem. The manufacturer was notified of the failure. The VIN was unavailable. The failure mileage was unknown.
- Terre Haute, IN, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag recall under NHTSA campaign number:12V527000 (air bag) was remedied; however, the air bag warning indicator was still illuminated. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000. Updated 10/02/14 updated 03/10/2015
- Chateaugay, NY, USA
The contact owns a 2002 Jeep Grand Cherokee. While driving approximately 35 mph, the air bag warning indicator illuminated. The failure occurred seventy times. The vehicle was not diagnosed or repaired. The manufacturer was notified. The failure mileage was 150,056.
- Simpsonville, SC, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 12V527000 (air bags); however, the part needed for the repair was unavailable. The manufacturer was not notified. The contact had not experienced a failure. Updated 09/16/14 the consumer stated the vehicle was repaired. Updated 1/15/15
- Lake City , FL, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Forsyth, GA, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact received recall notices for NHTSA campaign numbers: 12V525000 (seats) and 12V527000 (air bags) however, the parts needed for the repair were unavailable. The manufacturer was notified. The contact had not experienced a failure.
- Chicago, IL, USA
2002 Jeep Grand Cherokee. Consumer writes in regards to airbag light illuminated. The consumer stated the air bag light illuminated two months after the vehicle was purchased. The air bag light was on the day, she test drove the vehicle. However, she was assured the issue would be fixed.
- Sheboygan Falls, WI, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact stated that after having the vehicle repaired under recall NHTSA campaign number: 12V527000 (air bags) the air bag warning light illuminated intermittently. The dealer and manufacturer were made aware of the failure. However, decline to offer an alternative remedy. The vehicle was not repaired. The failure mileage was 52,410.
- Lutherville Timonium, MD, USA
Airbag recall (M35 / NHTSA 12V-527). After repairs were completed on 03/26/2014 the airbag and seatbelt warning lights still on. Dealer was not able to repair the defect. On 06/16/2014 dealer still not able to identify the cause and asked for $250 to further inspect the car to determine the cause. Dealer wrote on paperwork "no communication from orc need more time (and money) to diagnose. Customer declined at this time". I received the first notice in Jan 2013 and the official recall months later. No parts were available for months. As soon as I received the recall notice I took the vehicle to the dealer. How can it take almost two years (from fall 2012) and still no solution to the problem? it is obvious that the manufacturer is delaying the repair as much as possible to reduce overtime the number of repairs.
- Brooklyn, NY, USA
Airbag recall (M35 / NHTSA 12V-527). After repairs were completed the airbag warning light was on. Dealer stated that I had brought it in that way - not true. So I'm not sure if the problem has actually been fixed. Dealer needs to complete repairs by fixing the cause of the warning light being on.
- Westminster, CO, USA
Sent a recall notice, but seems parts are still not available..... have airbag light on and off and afraid of bags inflating.
- Oldsmar, FL, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA recall campaign: 12V527000 (air bags). The contact mentioned that the first notice was received in December of 2012 and a second notice was received in January of 2013. The manufacturer was contacted on numerous occasions where it was advised that the parts for the recall were not available. The dealer was unable to perform the recall repairs due to parts not being available. The contact had not experienced a failure.
- Burkfield, WI, USA
TL- the contact owns 1996 and 2002 Jeep Grand Cherokee. The contact received a recall notice and took his vehicle in for repairs and was told that parts are not available. -hb
- Felicity, OH, USA
The contact owns a 2002 Jeep Grand Cherokee. The contact received two recall notifications for NHTSA campaign id number: 12V527000 (air bags). The contact stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The contact had not experienced a failure.
- Felicity, OH, USA
Took my vehicle to bill bryan Chrysler in friutland park Florida, after making appointment for Saturday 5/10/14 at 8am, checked my vehicle in. My vehicle was service from 8am- 1130am air bag light was still on, new my gear shift, was cracked, I had siliconed it. Now today 5/15/14 I am at work and I just notice that my emergency brake back cover was broke, now this I do not understand there was nothing wrong with my E-brake handle, I understand that this is a 2002 Jeep Grand Cherokee, but I really don't think my vehicle should have been treated like that, I do know that there is a big problem here in the South, or maybe it's Chrysler it's self but I really don't think a vehicle service, and a broken part after being returned to the customer, I do think that someone should have said something pertaining to the broken part, I would never have anything serviced by Chrysler at all, the better business people should know how bill bryan Chrysler in friutland park treats it's customers no matter weather it's a recall appointment or not.
- Leesburg, FL, USA
- Philadelphia, PA, USA