The contact owns a 2002 Jeep Grand Cherokee Laredo. The contact stated that while driving approximately 55 mph, the driver and passenger side front air bags deployed inadvertently. The air bag warning light illuminated as the failure occurred. The contact sustained injuries to the ribs, left breast and the right arm from the air bag deployment. The contact later received notification of NHTSA campaign id number: 12V527000 (air bags) after the failure occurred. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000 and the current mileage was 100, 000. Updated 10/18/13

- Bay City , TX, USA

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that he received a notice for NHTSA campaign number: 12V527000 ( air bags) and was very concerned since he believed the failure specified in the notice was a very serious safety issue and the parts were not available. The dealer was not contacted. The manufacturer was made aware of his concern but they were not able to provide a time frame of when the parts would become available. The contact had not experienced a failure. The current mileage was 114,000.

- Newport , RI, USA

Recibi el primer "safety recall M35/NHTSA-12V-527 airbag system occupant restraint control module. El dealer me requiere la segunda noticacion para poder areglar el vehiculo Y todavia a la fecha de hoy no le he recibido yo hice el primer complaint con ustedes el dia marzo 2013 Y el numero de complaint ES10503125. Gracias.

- Ponce, PR, USA

The contact owns a 2002 Jeep Cherokee Laredo. The contact received a recall notice for NHTSA campaign number: 02V099000 (air bags). The contact attempted to have the vehicle repaired under the recall but was informed that the parts were not available. The contact also mentioned that the notice was received 3 months ago. The manufacturer was contacted. The contact had not experienced a failure.

- Dickson , TN, USA

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that he received notification of NHTSA campaign id number: 12V527000 (air bags). The manufacturer was contacted but was unable to provide an expected date for the parts to become available to complete the recall repair, as mentioned in the recall summary. The contact had not experienced failure.

- Denver, CO, USA

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning light illuminated on the instrument panel. The vehicle was taken to the dealer for diagnosis. The technician stated that the occupant restraint control module was defective and would have to be replaced but the part was unavailable. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 102,000.

- Florissant, MO, USA

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that the air bag warning light would intermittently illuminate. In addition, the anti-theft system would malfunction. The contact received notification of NHTSA campaign id number: 12V527000 (air bags). The contact spoke with the dealer and was advised that the parts needed to complete the recall repair were not available. The dealer was not able to provide a date in which the parts would become available. The manufacturer was not contacted. The failure mileage was 101,000.

- Holiday, FL, USA

I receipt safety recall M35/NHTSA 12V-527 on February 2013, every day call to the office dealer and said, I am not receipt the part. Please call again. I have problem because the airbag warning light is permanent on. Thank you so much for your attention and this problem.

- Ponce, PR, USA

I was sent a letter from Chrysler about my Jeep Grand Cherokee airbag problem. In November of 2012 this vehicle, which is driven by my 20 year old daughter, had the airbag light illuminate. I contacted our mechanic here in bend, Oregon and he informed me that the airbags were not functioning and that immediate attention was needed to repair this problem. I did not allow my daughter to drive the car and had the repair made at a cost of about $500 dollars. Shortly after this repair, I received the recall notice from Chrysler and talked to my mechanic who confirmed that this is exactly the repair that was made. I send Chrysler the repair bill as they stated on the recall form. Two weeks ago I received a phone call from Chrysler informing me that the parts are not available to fix this problem and they are not sure of what is causing the problem, therefore they will not be refunded for this repair. Chrysler is trying to delay or deny this very serious safety issue and I do not appreciate the way this was handled.

- Bend, OR, USA

I received a recall notice approximately two months ago saying the vehicles air bags may deploy without notice or incident. I have repeatedly called to get this corrected and have been told that the part is not available. I called the Chrysler headquarters and was told that the part has not yet been manufactured and there is no timeline for when the part may come in.

- Warwick, NY, USA

2002 Jeep Grand Cherokee. Consumer writes in regards to air bag light malfunction in vehicle. The consumer stated the air bag light illuminated and a tone would sound 2-3 times. It happened on and off for a couple of months. The vehicle was taken to the dealer. However, the technician was unable to find a problem.

- Jonesboro, AR, USA

Chrysler announced a recall of my 2002 Jeep Grand Cherokee M35/NHTSA 12V-527 informing me that there was "a small chance of an electrical overstress could occur and if this overstress condition occur, it could cause damage to the orc computer chip causing the airbag light to illuminate, followed almost immediately by an inadvertent deployment of the front or side airbag! inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash." Chrysler intends to repair my vehicle, however; the part is currently not available. Why is it taking Chrysler sooo long with producing this part"?" I contacted my local Chrysler dealership only to find out, the dealer had no knowledge of this recall and could not advise if my vehicle was even safe to drive. This is extremely poor customer service and needs to be resolved, asap. It would appear since this vehicle is more than 10+ years old Chrysler does not have any intentions on the repair and does not want to accept liability if an accident occurs while I am driving it. Again, extremely poor customer service!!!!!!!

- Indianapolis, IN, USA

In November 2012, Chrysler and you announced a recall of my and just under a million other 2002 Jeep Grand Cherokee M35/NHTSA 12V-527. It is now three months later. About three weeks ago, I received a recall notice, telling me, firstly there was a recall (does it really take two+ months to notify me?) and that Chrysler was hoping the parts for a permanent fix, currently unavailable, would be available as quickly as possible -- with absolutely no hint of how long this might be. Does it really take more than three months to manufacture and distribute a part involved in a safety recall -- "a small chance of an inadvertent deployment of the front...or side airbag! inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash." And, as for NHTSA, shouldn't you be prodding Chrysler to hasten the completion of this recall?

- Newton, MA, USA

The contact owns a 2002 Jeep Grand Cherokee. The contact stated that NHTSA campaign number:12V527000 (air bags) had exceeded a reasonable time for repair. The manufacturer advised that the new part might be available in March of 2013. The vehicle was not repaired. The approximate failure mileage was not available and the current mileage was 120,000.

- Beaverton , OR, USA

Was driving and all of a sudden the air bag light and check engine light came on. Now they wont go off. Check engine light has been hooked up to computer but all it says is that there's an emissions leak but no one can find it. The air bag light wont go off.

- Campbell Hall, NY, USA

The contact owns a 2002 Jeep Grand Cherokee. The contact stated the air bag light illuminated constantly. The vehicle was taken to the dealer who stated there was a recall but his VIN was not included. The recall NHTSA campaign id number: 12V527000 (air bags: Frontal: Sensor/control module). The manufacturer was notified but did not offer any assistance since the VIN was not included. The failure mileage was 150,000.

- Cumming, GA, USA

The contact owns a 2002 Jeep Grand Cherokee. While driving approximately 50 mph, the air bag warning light illuminated. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was made aware of the failure and advised the contact that the vehicle was not included in NHTSA campaign id number: 12V527000 (air bags). The approximate failure mileage was 213,009 and the current mileage was 213,110. The VIN was not available.

- Timonium, MD, USA

Front end crash where I was hit by another car, neither of the front end airbags deployed, resulted in head, jaw, and neck injuries that would not have happened if airbags went off.

- Chicopee, MA, USA

While driving my Jeep in the parking lot of tj maxx, my airbag light came on and about two seconds later both airbags deployed. There was no crash involved.

- Loveland, OH, USA

The contact owns a 2002 Jeep Grand Cherokee. While driving approximately 25 mph in icy road conditions, the contact applied the brakes and the vehicle slid to the right. The vehicle crashed into a tree and sustained major damage. The driver and two rear passengers were injured. A police report was filed. The air bags failed to deploy. The dealer has not been notified. The current and failure mileages were 50,000. Updated 02-14-08 updated 02/14/08

- Rochester, NY, USA