10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 81,540 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The blend doors stop operating correctly and there is no heat and no control of the air on the passenger side of the dash. Dash needs to be removed to replace blend doors and mechanisms.
- Tulsa, OK, USA
Have a 2002 overland Jeep and the heat has gone out on it for a second time. Very expensive to keep fixing and was told this is common for this vehicle.
- Raleigh, NC, USA
2002 Jeep Grand Cherokee, Laredo, 4X4 I noticed that the vehicles HVAC is not functioning correctly. This causes sometimes obstructed views in passenger side compartment. This occurs everyday when vehicle is running I'm currently in the process of repairing this defect myself.
- Rochester, NY, USA
$40K Jeep Grand Cherokee limited 50K miles heater / temperature failure in responding to any settings dealer estimate for repair @$1,500 repair with same part as previously malfunctioned. 30 day warranty only not repaired unacceptable terms.
- Albany, NY, USA
2002 Jeep Grand Cherokee overland. Heater/defroster blowing cold air causing windshield to freeze up. I searched the complaints and cannot believe that there hasn't been a recall on this model vehicle. Has 60 minutes or the national media been apprised of the problems with this model vehicle? this is what I believe is a serious problem. Maybe not if you live in Florida, but I live in Connecticut. I only hope someone wakes up and addresses this issue!!!!
- Bristol, CT, USA
The automatic blend doors to control the heat are broken and now only blows cold air out of my vents, my windshield now freezes up very easily and makes driving in freezing condition very dangerous.
- Sanford, ME, USA
The heater on my 2002 Jeep Grand Cherokee blows cold air on the drivers side.
- Milford, CT, USA
Today while driving my 2002 Jeep Grand Cherokee overland, the heater stopped sending warm air to the driverside defroster and heat outlets (has dual zone controls). I suspected it was a problem with the "flow doors" which control the amount of warm air to enter the passenger cabin. Upon researching the problem on the internet, it appears this is an identified defect affecting many Jeep Grand Cherokee owners. The problem is apparently not correctable without replacing the "flow doors" and door actuators. I called the local dealership and they acknowledge it is a known problem and have received a technical service bulletin on the issue. Estimated repair cost is $1100 plus. My opinion is that since it is a known manufacturing defect, it should be covered through a recall and at no expense to the owner. Also the fix provided by Chrysler dealership is known to fail prematurely after short period of operation.
- Madison, AL, USA
HVAC blend door breakage leading to expensive dashboard removal for part replacement. Online forums suggest this is a very common problem. Jeep Grand Cherokee Laredo 2002.
- Bethesda, MD, USA
Passenger and driver side power window actuators have failed. The passenger side failed first and was covered by an extended warranty. A few months later the driver side failed. Vehicle is only 6 years old.
- Valrico, FL, USA
I own a 02 Jeep Grand Cherokee limited. First it started off with only hot air on my drivers side and freezing cold air on my passenger side, now its just cold all around. I took the car to the dealership and they said its a problem with the blend door system and it would cost over 1000 dollars to fix. When I looked online to find a quick fix for the problem I learned there are thousands of people with the same problem. This should be deemed a manufactures defect.
- Brampton, 00, USA
2002 Jeep gc overland. For the past 20K miles blend doors do not operate properly causing terrible frosting of interior during cold weather. Safety liability.
- Crofton, NE, USA
Front driver side window went down and was covered under warranty. Now all three remaining windows are down. All three went within the same month. This is obviously a factory defective problem and very expensive. Chrysler should recall and cover this issue at their expense.
- Denton, TX, USA
I was getting ready to go to work. It was cold and I needed to turn on the heat. I turned the heat on and all I got was cold air, the entire 30 miles that it takes for me to get to work. Took it to the dealership and they told me that it was my blend doors and that it would cost $1500.
- Michigan City, IN, USA
I own a 2002 Jeep Grand Cherokee limited V8. Since I have owned the vehicle I have been battling with no heat. There is a problem with the blend door that comes with the dual module heating and cooling system. I sell homes and people do not get loans if there is no heat in the house. It is considered uninhibitedly. What do I say to my 2 year old when they want to be warm while driving anywhere in the cold months. Their are to many people with the same problem with the same vehicles. A recall is mandatory.
- Crown Point, IN, USA
Prior to the problem the vehicle performed as designed and then suddenly a snap noise came from the dash area and then the windows fogged while I was driving. The failure was a plastic component of the climate control vent system and the consequences are no heating of the drivers compartment and compromised comfort & visibility while driving. The only solution that the Jeep dealer offers is to replace the badly designed expensive parts with equally inferior expensive oem replacement parts which are inevitably going to break again. Diagnostic / repair quote $1600 I sought advice / info regarding my problem and discovered on my own a company in Texas which makes a reliable / permanent solution for the Jeep Grand Cherokee poorly designed dual control vent & recirc systems. I bought an after mkt repair kit from a Texas co. Heatertreater.com for $225. The superior designed parts are impervious to breakage like the oem Jeep components and will not repeat this trouble in my vehicle like the original parts. Please review heatertreater.com as useful info as to how Jeep engineers should have built it and to see demonstration of the problem. My old parts are available for you to review.
- Portland, OR, USA
No heat, poor defroster performance. Was told the problem is the heater blend door has failed and the cost is around $`1,800.00 to repair. I started last winter with no head on the passenger side, now there is no heat on either side. Defrosters not properly clearing windshield.
- Ellicott City, MD, USA
Blend door actuator failure, safety issue!! no visibility!!! no heat on passenger side.
- Aurora, OR, USA
Inability to see through the windshield due to excessive moisture on windshield and unable to clear windshield.
- Fpo, AE, USA
- Olney, MD, USA