10.0
really awful- Crashes / Fires:
- 11 / 1
- Injuries / Deaths:
- 18 / 1
- Average Mileage:
- 41,498 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2003 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags) over a year ago and stated that the dealer informed him that the parts were not available for the repair. The manufacturer was notified. The contact had not experienced a failure. Updated 11/13/13
- East Hampton, NY, USA
The contact owns a 2003 Jeep Grand Cherokee. The contact stated that he attempted to have his vehicle repaired under NHTSA campaign number: 12V527000 (air bags ) but was informed that the parts were not available. The stated that since the failure was reported in January of 2013, there should be a remedy available before September of 2013. The air bag warning light illuminated; therefore; he experienced the failure. The manufacturer was notified of the defect and provided no assistance. The current and failure mileage was 130,000.
- Simi Valley , CA, USA
The contact owns a 2003 Jeep Grand Cherokee. The contact stated that while driving approximately 30 mph, the air bag warning indicator illuminated intermittently. There was a recall associated with NHTSA campaign id number 12V527000 ( air bags) and the part was unavailable. The dealer was unable to provide an unexpected date for the remedy part. The manufacturer was not notified of the defect. The approximate failure mileage was 100,000.
- Emerson , NJ, USA
The contact owns a 2003 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number: 12V527000 (air bags) and stated that the air warning lamp was illuminated. The dealer was contacted and informed him that the parts were not available for the repair. The manufacturer was notified of the issue. The approximate failure mileage was 149,000. The VIN was not available.
- Phoenix, AL, USA
The contact owns a 2003 Jeep Grand Cherokee. The contact received notificatino of NHTSA campaign number: 12V527000 (air bags) in the mail several months ago and stated that the dealer informed him that the parts were not available for the repair. The manufacturer was not notified. The contact had not experienced a failure.
- Hurricane, WV, USA
The contact owns a 2003 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number: 12V527000 (air bags) in the mail several months ago and stated the dealer informed him the parts were not available for the repair. The manufacturer was notified. The contact had not experienced a failure.
- Fenton , MO, USA
The contact owns a 2003 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number: 12V527000 (air bags) in the mail several months ago and stated that the dealer informed her that the parts were not available for the repair. The manufacturer was notified. The contact had not experienced a failure.
- Parkville , MO, USA
The contact owns a 2003 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number: 12V527000 (air bags) and stated that the dealer informed him that the parts needed to remedy the defect were not available. The manufacturer was not notified. The contact had not experienced a failure.
- Las Angeles, CA, USA
The contact owns a 2003 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number: 12V527000 (air bags) over a year ago and stated that the dealer informed him that the parts needed to complete the recall service had not yet become available. The manufacturer was notified but did not provide a date for when the parts would become available. The contact had not experienced a failure. Updated 09/18/13
- St Louis Park , MN, USA
The contact owns a 2003 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags) and stated that the dealer did not have the parts available for the repair. The manufacturer was not notified. The contact had not experienced a failure.
- Rochester, NY, USA
I was driving down the road when both of my airbags deployed. Chrysler after two weeks of toying with me offered to 1 total my car and pay me kelly blue book value or 2 give me 1,000 dollars and wait until parts came in. They told me however they did not know when parts would be available in the us and that they were not going to pay for the inside damage created by the airbags deploying. I have two family members who drive vehicles in which this recall applies to. I would never recommend to anyone that they should purchase a vehicle from Chrysler. They do not help at all even when they know it is their fault. They are aware of this issue and are doing nothing to the 700,000 plus people driving these vehicles. Thank goodness I wasn't seriously injured but what if next time it does seriously hurt a driver.
- Smithfield, NC, USA
The contact owns a 2003 Jeep Grand Cherokee. The contact stated she received NHTSA recall campaign number: 12V527000 (air bags) in December 2012. She attempted to get the vehicle repaired on several occasions but the parts were not available. The contact notified Chrysler about the recall in July 2013 and they did not have a estimated time on when the parts would become available. The VIN was unavailable.
- Troy, NY, USA
The contact owns a 2003 Jeep Grand Cherokee. The contact stated that he received notification of NHTSA campaign number: 12V527000 (air bags) several months ago but was informed by the dealer that the parts needed to complete the repair were not available. The manufacturer was not contacted about the issue. The contact had not experienced a failure. The VIN was not available.
- Bridgewater, NJ, USA
I received a safety recall notice in January 2013 and it has yet to be resolved nor has there been any follow-up notice. Every time I call to check on it I am told that the dealer does not have the parts. I question if there is any intention to make the stated repair at all. The safety recall is from Chrysler. It is an airbag system occupant restraint control module. Safety recall M35/NHTSA 12V-527.
- Mason, OH, USA
I was driving and I rear ended a truck driving between 30 and 35 miles per hour. Brakes were not applied there were no skid marks. The air bags failed to deploy. I contacted Jeep service regarding the issue and was informed that there is a recall on the airbag system. I asked to please schedule my vehicle for service on this recall and was told that no one in the United States had the parts to fix the problem. I am extremely concerned that this could happen again.
- Chicopee, MA, USA
The contact owns a 2003 Jeep Grand Cherokee. The contact received NHTSA recall notice NHTSA recall campaign id number 12V527000 (air bags). There are no failures at this time. The contact was concerned since the dealer stated the parts are not available to repair the recall. The VIN was not available. The current mileage was 117,000.
- Rochester Hills, MI, USA
The contact owns a 2003 Jeep Grand Cherokee. The contact stated received NHTSA recall campaign number: 12V527000 (air bags). The manufacturer was made aware of the recall notice. The contact was informed that there was no approximate date as of when the part would be available. The vehicle was not repaired. There are no failures at this time. The current mileage was 84,000.
- Eggertsville, NY, USA
The contact owns a 2003 Jeep Grand Cherokee. The contact stated that he received notification of NHTSA campaign number: 12V527000 (air bags) in February 2013. The contact stated he attempted to have the vehicle repaired on numerous occasions but the dealer and the manufacturer both stated that they did not know when the parts that were needed to service the vehicle per the recall would become available. The contact stated that he called the manufacturer in June of 2013 and received the same response. The vehicle was not serviced. The contact had not experienced a failure. Returned by usps on 7/8/2013. 2nd attempt on 7/11/2013 failed.
- Suffolk, VA, USA
The contact owns a 2003 Jeep Grand Cherokee. The contact stated that the air bag warning light illuminated. The contact received NHTSA recall campaign number: 12V527000 (air bags) approximately six months ago. The manufacturer was made aware of the failure and stated the parts was not available. The vehicle was not repaired. The approximate failure mileage was 105,000.
- Northport, AL, USA
- Grandville, MI, USA