10.0
really awful- Crashes / Fires:
- 11 / 1
- Injuries / Deaths:
- 18 / 1
- Average Mileage:
- 41,498 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2003 Jeep Grand Cherokee. The contact stated that after receiving notification of NHTSA campaign I.D. number 12V527000 (air bags) the contact called the dealer for an appointment. The dealer stated that there were not parts available to remedy the recall. Three months later, the dealer still did not have the necessary parts to service the vehicle under the recall. The contact had not experienced a failure.
- Victor , WV, USA
2003 Jeep Grand Cherokee. Consumer writes in regards to air bag occupant restraint control module recall notice. The dealer informed the consumer, the parts were not available. However, the dealer informed the consumer, the parts would be available by the end of March. As of May 2013, the parts were still not available. Updated 07/30/13
- Goldenrod, FL, USA
I received a recall notice from Chrysler corporation in October 2012 regarding defective airbag with the possibility it would deploy without warning. I was told my car would be repaired when the parts became available. It is now May 28, 2013 and the parts are still not available. I contacted my local Jeep dealer as well as Chrysler corporation. In the meantime, I am afraid and unable to drive this car for fear the airbag will deploy. It has now been idle in my driveway for more than seven months. I cannot drive this car and I cannot sell it with the knowledge that it has a very serious mechanical defect.
- West Deptford, NJ, USA
The contact owns a 2003 Jeep Grand Cherokee. The contact stated there was a recall associated with NHTSA campaign id number 12V527000 (air bags); however, the remedy part was unavailable. The manufacturer was notified and they were unable to provide an estimated date when the part would become available. The contact had not experienced failure at this time.
- Bound Brook, NJ, USA
The contact owns a 2003 Jeep Grand Cherokee. The contact was driving approximately 65 mph when the air bag warning indicator illuminated intermittently. The vehicle was taken to an authorized dealer, who detected that the failure was related to the occupant restraint control module. The contact referenced NHTSA campaign id number: 12V527000 (air bags) however, the remedy part was unavailable. The manufacturer was notified and they were unable to provide an estimated date for the part to become available. The failure mileage was unavailable.
- Madisonville, LA, USA
2003 Jeep Grand Cherokee. Consumer writes in regards to airbag system occupant restraint control module recall notice 12V527000. The consumer never received any follow-up recall notice. He decided to have the repair done, at an independent repair facility. He is now seeking reimbursement. Updated 08/15/13
- San Juan, PR, USA
The contact owns a 2003 Jeep Grand Cherokee. The contact stated that the driver and passenger frontal air bag deployed erroneously. The vehicle was taken to the dealer who performed a diagnostic which located the failure at the occupant restraining control module but the part was no longer available for the repair. The manufacturer was made aware of the failure. The failure and current mileage was 164,000.
- Rex , GA, USA
While driving on the highway, a light came on the dash, the air bags deployed and I lost complete control of the car causing me to crash into some trees and flip the vehicle. It was totaled. Spoke w/ owner but veh is no longer avail. Added VIN.
- Marquette, MI, USA
The contact owns a 2003 Jeep Grand Cherokee. The contact stated that while driving 5 mph, the air bag deployed erroneously. The contact sustained minor injuries as a result of the deployment. The vehicle was not taken to the dealer for inspection. The dealer was notified and stated that they had never heard of any such failure. The vehicle was not repaired. The manufacturer was notified and stated that they would send an investigator to further inspect the failure. The failure mileage was 80,000.
- Pompano Beach, FL, USA
The contact owns a 2003 Jeep Grand Cherokee. The contact stated that the air bag warning light illuminated on the instrument panel. The contact stated that two months prior to the warning, the air bag was replaced because of failure. The contact took the vehicle back to the dealer and was told that there were no problems found within the air bags. The failure mileage was not available. Updated 10/11/12 updated 10/15/2012
- Louisa, VA, USA
The contact owns a 2003 Jeep Cherokee. The contact stated that the front passenger air bag deployed while parking. The contact then attempted to exit the vehicle and the front driver's air bag deployed, cutting her arm. The vehicle was towed to the dealer. The dealer was unable to diagnose the failure. The manufacturer was not notified. The failure and current mileages were 172,000.
- Palm Coast , FL, USA
The contact owns a 2003 Jeep Grand Cherokee. The contact was driving 15 mph when both frontal air bags deployed simultaneously. There were no injuries. The vehicle was taken to the dealer who advised that because the vehicle was eight years old, they would not be responsible for repairing the vehicle. The manufacturer was contacted who send out an investigator to further assess the failure. The investigator advised that the failure did not deem involvement of the manufacturer and no further assistance would be provided. The vehicle was taken to three different mechanics who advised that there was an electrical failure that caused the deployment and that the vehicle could not be repaired. The contact was advised that the electrical system could be repaired but would only cause the air bags to deploy again. The insurance company also refused to repair the vehicle. The failure mileage was 98,000.
- Fredericksburg, VA, USA
The contact owns a 2003 Jeep Grand Cherokee limited. The contact stated that after parking the vehicle for several minutes both air bags deployed on the driver and front passenger side of the vehicle. No one was injured. The contact called the dealer where the vehicle was purchased and they offered no assistance. The manufacturer was not notified of the failure. The VIN was unknown. The failure mileage was 130,000.
- Union City, PA, USA
The contact owns a 2003 Jeep Grand Cherokee. The contact stated while driving 5 mph the air bag indicator illuminated on the instrument panel. The dealer determined that the passengers air bag sensor module was defective. The manufacturer assisted with some of the repairs, but the failure recurred. The failure and current mileage was 68,300. Updated 11/03/11 the mechanic found the wiring harness to the air bag module was extremely hot, which caused the air bag module to short out again. The short caused major damage and the module had to be replaced. The air bag light illuminated again. It was determined the wiring harness was broken due to the way it was installed when the vehicle was manufactured. Updated 03/08/12
- Pulaski, TN, USA
While driving approximately 25 mph on a small city street, both front air bags on our 2003 Jeep Cherokee spontaneously deployed. There was no collision and no reason for the air bag deployment. The road was smooth and the weather was clear. Police checked the vehicle and verified there was no damage to the outside of the vehicle. My wife, who was driving the vehicle, appears to have only minor injuries but will be checked by a doctor today.
- Dayton, TN, USA
Airbag light goes on and off randomly while driving. Is the airbag working or not? dealer couldn't confirm without a $1200 fee.
- Slidell, LA, USA
The contact owns a 2003 Jeep Grand Cherokee. While driving approximately 5 mph on a dirt covered road, the engine began to rev excessively followed by unintended acceleration. The vehicle failed to slow down and struck a metal pole. The air bags failed to deploy. The driver was transported to the hospital and sustained moderate injuries to the neck and back. The police were called to the scene and filed a report. The vehicle was completely destroyed and was towed to an authorized dealer. The insurance company was notified and is investigating the failure. The cause of the failure has not been determined. The VIN was unknown. The failure and current mileages were 72,000.
- Sewickley , PA, USA
The contact owns a 2003 Jeep Grand Cherokee. While driving 40 mph, the driver's side air bag deployed unexpectedly followed by the passenger side air bag two seconds later. There was no impact, crash, bumps on the road, or sudden braking to cause the failure. The contact shifted into park and exited the vehicle. She expected the frontal driver's side air bag to deploy, but it never did. She called the manufacturer and they opened an investigation; however, they did not assume responsibility for the failures. The vehicle has not yet been repaired and the contact believes that the failure was due to a manufacturer defect. The current and failure mileages were 90,000. Updated 04-17-09 updated 04/21/09.
- Cambenston, MO, USA
I was the only person in my vehicle at the time of the accident. I was pulling a trailer & going up a bridge at approximately 50 mph when I lost control & hit the guardrail. My entire driver side and front end on the driver side was smashed. It bent my frame as well, however, the air bags never deployed. I called Chrysler customer service # just to let them know that it happened, just so they would have a record of it. I have never been treated so rudely by a "customer service" rep in all of my life, he actually hung up on me when I asked for his name. I called back to report him and was disconnected again. I am not suing. Fortunately, I was not hurt. But I was surprised that you could have an impact that hard & severe and the air bags not deploy. I will be very surprised if my Jeep is not totalled.
- Lake Charles, LA, USA
- Enfield, CT, USA