10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 51,638 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The passenger seat heater went up in flames. The car was closed up so thankfully the fire went out on its own. There is a lot of fire damage. The whole front cabin is melted or charred.
- Surprise, AZ, USA
The middle rear seat belt is locked in place to the point it is digging into my seat. I now can not use the seat belt and causes a safety concern for my children and or passengers if they are not wearing a seat belt. Also, the rear headrest removes but the poles that holds them in still stick out of the seat. The headrest must be removed to properly install my daughters booster seat. The booster seat does not sit flush against the seat unless the head rest cushion is removed but it does not look safe especially in the event of a car accident having the head rest support poles sticking out of the seat. So all in all the rear seat renders me useless with only two seat belts and one of the two working ones not properly installing a car seat becaise of the headrest.
- Barnegat , NJ, USA
In March of 2013 the right door in the back seat handle cracked, at first you were still able to open it then one day it completely broke off and now you can no longer open it from the inside, at first I thought maybe my daughter had pulled a little to hard on it, then I started to look at the all 3 other door handles and they are all cracked and slowly starting to break like the right rear door. I called the dealer and they told me that I has to replace all the door panels for $250 each there was no way to just replace the actual handle.
- North Fort Myers, FL, USA
I am 6'4" tall. The seat in the limited edition 5.7 L has insufficient travel in the vertical direction. My head rests against the ceiling under normal driving conditions unless I slouch a lot or put the seat back way back at which point I can no longer grip the steering wheel well.
- Rochester, MI, USA
I have a 2005 Jeep Grand Cherokee with cloth seats. I don't know what the material is made of, and really don't care. Water will stain the cloth immediately and is unable to be cleaned. I have tried everything, however all cleaners have water in them. Maybe I could take it to the dry cleaners. I think Chrysler should go to the cleaners!!!
- Gaylord, MI, USA
The contact owns a 2005 Jeep Grand Cherokee. While driving approximately 35 mph on normal conditions, the front driver's side seat support bracket failed unexpectedly. The driver's seat wobbled and moved slightly backwards. The failure occurred without warning. The contact is in the process of taking the vehicle to an authorized dealer for repair. Currently, the vehicle is able to be driven. He stated that the failure was related to a manufacturer design flaw. The contact was concerned of the safety risk involved. The VIN was unknown. The failure and current mileages were 160,000.
- Midlothian, VA, USA
Upholstery fabric is highly susceptible to staining!!! it does not clean when shampooed. Even rain drops stain the fabric. I have shampooed and even had the fabric scotch-guarded on 4 separate occasions, yet it still stains, even by rain drops. I have complained to the dealers service department but to no avail. I won't purchase another Jeep due to this frustration. I take pride in keeping my vehicle clean and like new. I am very embarrassed to have passengers ride in my Jeep. It gives them a bad impression of me as well as Chrysler! I really regret purchasing this Jeep.
- Plainville, CT, USA
Upholstery fabric is highly susceptible to staining!!! it does not clean when shampooed. Stains remain & actually become worse with cleaning. Even rain drops stain the fabric. This is absolutely unacceptable!!! I can see why Chrysler introduced "yes" fabric in 2007. I wish I had it. The only solution is re-upholstery. I have considered having leather installed but decided it was too costly. Had I known the upholstery would stain so easily I would not have bought cloth interior!!!!!!
- Carnation, WA, USA
2005 Jeep Grand Cherokee does not allow toddler car seats to be installed properly in the back seat due to permanent and non adjustable headrests. Received letter from certified NHTSA safety instructor stating this to be true.
- Agoura Hills, CA, USA
: the contact stated while driving 35 mph through an intersection on normal road conditions, the engine stalled and could not be restarted. There were no warning lights prior to the incident. The vehicle was towed to the dealership, who diagnosed a fuel pump and fuel injection pump failure, both were replaced. After this incident, the vehicle presented transmission problems. The contact noticed a loss of power while driving 65 mph on a highway. Intermittently, the transmission made noise when shifted to second gear. The vehicle had been taken to the dealership 20 times, however no error codes identified the defect. In one of the incidents, the yellow malfunction light illuminated and the dealership identified the defect as the computer control module and the driver shaft, both were replaced, however the transmission problem persisted. The dealership determined the vehicle could not be repaired. The manufacturer was contacted who recommended to take the vehicle to a different dealership. The vehicle was not downshifting when going up hills and it would get stuck in second or third gear. The A/C and blower motor were inoperative, the dealer could not duplicate the consumers concern. The key became stuck in the ignition. All the dashboard lights were flashing, the cd player was broke. The brakes and rotors vibrated. The starter was replaced. The driveshaft and heater were replaced. The seats would not move back. The seat belts did not retract as they should. Updated 01/17/07. Updated
- Aliquippa, PA, USA
: the contact stated while changing the gear from drive to reverse there was a clicking noise. This occurred intermittently. While attempting to apply pressure to the accelerator pedal the engine made a roaring noise and the vehicle failed to pick up speed. The dealership rebuilt the transmission, however no other repairs have been made. The manufacturer has been alerted. Updated 6/27/2006 - the vehicle battery would not hold a charge. The headliner had to be replaced because it was unraveling.. the sunroof motor had to be replaced. The transmission was rebuilt on 2-27-06 with on 90000 miles. The memory seat did not move back at times when the key was removed from the ignition. The tire pressure monitoring system was inoperative. The power steering pump was binding and had to be replaced. The air bag light illuminated on the dash. The rear windshield wipers were not flush with the windshield.
- Tobyhanna, PA, USA
- Palmetto, FL, USA