8.7

pretty bad
Typical Repair Cost:
$200
Average Mileage:
82,350 miles
Total Complaints:
6 complaints

Most common solutions:

  1. not sure (3 reports)
  2. replace entire door (2 reports)
  3. replace door handles (1 reports)
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problem #6

Jan 012013

Grand Cherokee Laredo 3.7L V6

  • Automatic transmission
  • 140,000 miles

click to see larger images

door panels falling apart

Called FCA and complained! Asked them why they chose to use the same type plastic (just on the handles) as the did on ALL the 2001 Dodge truck dashes. They all crack and break! The dealer(s) want $800+ per door panel, I found all (4) handles at 'Morris 4x4' for $100, plus push pins and panel removal tool. Two hundred is better than $3,600. Took my son about (2) hours to replace them. At the least they should refund me the money I spent to fix their problems. What if someone gets into a bind and can't get out? Does anyone care anymore?

- srobbins2008, Rockport, TX, US

problem #5

Jul 152013

Grand Cherokee Lorado 3.7L

  • Automatic transmission
  • 97,350 miles

I have the same problem that others have with the door panel. I tried to fix the drives side, so I went and a bought a kit. After 4 hours on the driver side I never attempted to do the passenger side. Chrysler should step up and replace these door issues. The plastic crumbles and its very hard to open the door so. Please Chrysler FIX IT. We owner's paid lots of money on our vehicle for this to happen.

- John R., Miami, FL, US

problem #4

Sep 122014

Grand Cherokee

  • Automatic transmission
  • 49,000 miles

Same story as other posters.....this is my 16 year old daughter's car - noticed the rear passenger door handle had broken off. Of course I blamed her friends for treating her car carelessly, but started looking at all of the other door panels and the area around the handle, and they are ALL cracking and in danger of the handle breaking off. This is DEFINITELY a flaw in the make of the vehicle, and at over $500 a panel to repair on a vehicle that only has 49,000, that is ridiculous and OBVIOUSLY not wear and tear. Too many folks are having the same problem - Chrysler has got to step up and repair/replace.

- Andrea R., Allen, TX, US

problem #3

May 102009

Grand Cherokee Laredo

  • Automatic transmission
  • 52,555 miles

The only fix is replacing entire door interior. The door is designed to unlock but not open. But everyone pulls cause it's a handle. If a lock pops off, a door could become unlatched.

- Austin K., Ridgeland, SC, US

problem #2

Jan 232014

Grand Cherokee V6 3.7L

  • Automatic transmission
  • 93,000 miles

Like everyone else with this problem - because of the fact that in an accident the people in the car will not be able to exit, this is an extreme safety issue. Chrysler-Jeep need to step up and consider this an item that should warrant a recall.

- Vernon B., LARGO, FL, US

problem #1

Sep 012011

Grand Cherokee Limited 5.7L

  • Automatic transmission
  • 62,000 miles

The door panels on the 06 jeep limited seemed to start to fall into small pieces resulting in the handle breaking away from the door panel. Thus making the door inoperative.

- rocknrogers, Deltona, FL, US