10.0
really awful- Crashes / Fires:
- 11 / 5
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 42,455 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Racine, WI, USA
I received a safety recall notice from Chrysler (P41 / NHTSA 14V-438) in *July 2014 regarding my 2007 Jeep Grand Cherokee. I took my car into the dealer (stephen wade auto, saint george, Utah) and was told the part was not available and they would contact me when they had news. I called stephen wade one year later in *July 2015*. they said the part was still not available and they would call me. Today ( Oct. 13, 2015 ) I received another safety recall notice but this time it is from Fiat Chrysler for exactly the same recall as I received July 2014. I decided to contact you / NHTSA. I don't want the Utah highway patrol to be picking me up with a blotter on the interstate 15 when I go air born because someone can't supply a replacement ignition switch. This has definitely put a cramp on my ability to visit the grandson because he's 350 miles away and I'm really not pleased how this is being handled by "??? if you need copies / photos of my notices, please contact me and I'll gladly upload them to you. Should I contact a lawyer " thank you for your time.
- Washington, UT, USA
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
- Dekalb, IL, USA
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system), but the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. Updated 1/14/16 ln;dealer still do not have parts, still not fixed updated 04/18/18
- Taylor, AR, USA
The contact owns a 2007 Jeep Grand Cherokee. The contact received a recall notification for the electrical system; however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The NHTSA campaign number was unknown. The contact had not experienced a failure. Updated 1/19/16
- Milwaukee, WI, USA
The contact owns a 2007 Jeep Grand Cherokee. While making a turn, various electrical functions were lost and the steering wheel became difficult to maneuver. The vehicle was shut off and restarted. The contact received a notification of NHTSA campaign number: 14V438000 (electrical system); however, the recall part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The approximate failure mileage was 89,500. Updated 1/12/2016 the consumer stated the ignition switch and lock cylinder were replaced. Updated 02/04/16.
- Painted Post, NY, USA
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Waxhaw, NC, USA
The contact owned a 2007 Jeep Grand Cherokee. The contact stated that the vehicle failed to start numerous times. The vehicle was towed to the dealer on three separate occasions for the same failure. The vehicle was diagnosed; however, the dealer was unable to locate the failure. The battery was replaced and the failure persisted. The contact recently received a recall notification for NHTSA campaign number: 14V438000 (electrical system), but the contact no longer owned the vehicle. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.
- Somerset, KY, USA
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Minneapolis, MN, USA
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure....updated 02/03/16 updated 4/18/18
- Decatur, IL, USA
The contact owned a 2007 Jeep Grand Cherokee. While driving at an unknown speed. The vehicle stalled without warning and the steering seized causing the contact to crash into another vehicle. There were no injuries and a police report was filed. The vehicle was destroyed. The manufacturer was not notified of the failure. The failure mileage was not available.
- Macon, GA, USA
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure...updated 02/01/16
- Bernardfton, MA, USA
The contact owns a 2007 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V438000 (electrical system); however, the parts needed were not available. The contact believed that the manufacturer exceeded a reasonable amount of time to provide recall repairs. The dealer was unable to provide a time frame for when the parts would become available. The manufacturer was made aware of the delay. The contact had not experienced a failure. Update 01/13/16 MA the consumer stated the part was finally replaced after waiting for 18 months. Updated 01/19/16.
- Hanover, MA, USA
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 13V175000 (electrical system, power train) and 14V438000 (electrical system); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Webster, NY, USA
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Harwich, MA, USA
The contact owns a 2007 Jeep Grand Cherokee. The contact stated that the vehicle failed to start until after numerous attempts. The vehicle was taken to the dealer where the battery was replaced; however, the failure persisted continuously. The VIN was included in NHTSA campaign number: 14V438000 (electrical system), but the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 136,000.
- Villa Rica, GA, USA
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Burlington, NJ, USA
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system); however, the part was unavailable to perform the repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 12/03/15
- Baltimore, MD, USA
The contact owns a 2007 Jeep Grand Cherokee. While driving 55 mph, the contact hit an ice patch, lost control of the vehicle, and landed in a field. The air bags did not deploy. As a result, the contact sustained neck and back injuries that required medical attention. The vehicle was driven to the contact's residence. The vehicle was then taken to an independent mechanic where it was diagnosed that the key needed to be reset. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 84,000.
- Britt, MN, USA
- Skokie, IL, USA