10.0
really awful- Crashes / Fires:
- 11 / 5
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 42,455 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2007 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V438000 (ignition switch) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact stated that the vehicle stalled daily. The failure mileage was unknown.
- Cleveland Heights, OH, USA
The contact owns a 2007 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the ignition became inoperable. The contact stated that after the ignition failed, the vehicle restarted. The vehicle was taken to a dealer where it was diagnosed that the ignition needed to be replaced. The contact received notification campaign number: 14V438000 (electrical system). However the parts to do the recall repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 200,000.
- North Augusta, SC, USA
With vehicle parked and the ignition off, I would try to start the car. When I would turn the key, nothing would happen, no sound as if the car was trying to start, not even a tic tic tic. I also noticed that the break pedal would not depress. The first few times I called aaa, but they couldn't start it and had to tow it to a garage. This has happened to me at least seven times leaving me stranded at night in the winter alone along a dark country road. It has happened at the grocery store in the summer when I already loaded all of my groceries into the car, and at my cabin which is over an hour from where I live. I am in my late 60's and walk with a cane so it truly has become a safety issue for me. I have been in touch with corporate office for Jeep and have had two cases opened with them. The problem is always something electrical. One time the dealer had my car for over a month trying to figure out the problem. They have put in a new starter several times. They have removed the remote starter installed by Jeep when I bought the car, so now I can't use the remote starter I paid to have installed and then paid again to have it uninstalled. The latest they told me is that they do not have the correct part for a permanent fix. They can only replace a part with a new part of the same that will eventually fail. This last time I was told that Jeep would pay the bill which they have not. I have now had to pay more to increase my aaa coverage for distance towing since I have been left stranded at my cabin two times. I have also had to pay to rent a car while Jeep worked on my vehicle. In addition, there is a safety recall on the ignition switch which the dealer has not repaired within a reasonable amount of time. The date below is just the most recent event. There have been at least 7 similar events.
- Harrisburg, PA, USA
The contact owns a 2007 Jeep Grand Cherokee. While driving at 25 mph, the vehicle stalled without warning. The contact stated that the vehicle would also stall when making a complete stop. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 14V438000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.
- Missoula, MT, USA
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system); however, the part to do the repair was available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Rocky Hill, CT, USA
The contact owns a 2007 Jeep Grand Cherokee. The manufacturer stated that the parts were not available for NHTSA campaign number: 14V438000 (electrical system). The manufacturer was unable to provide an approximate date for part availability. The contact did not experience a failure.
- Pittsburgh, PA, USA
The contact owns a 2007 Jeep Grand Cherokee. While accelerating to make a turn, the vehicle stalled in the middle of the intersection without warning. The vehicle restarted; however, the failure recurred on one other occasion while driving at approximately 52 mph. The contact received notification of NHTSA campaign number: 14V438000 (electrical system), however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,000.
- Zion, IL, USA
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. MA 10/29/2015, 4/5/18
- Scottsdale, AZ, USA
The contact owns a 2007 Jeep Grand Cherokee. The contact stated that while driving approximately 65 mph, the vehicle stalled. After several attempts, the vehicle was restart. The failure recurred numerous times. The vehicle was taken to an independent mechanic where the transmission was replaced. The contact received notification NHTSA campaign number: 14V438000 (electrical system); however, the remedy was unavailable. The manufacturer was notified of the failure. The approximate failure mileage was 47,223. Updated 11/06/15 updated 11/09/15 updated 1/20/2016 updated 4/4/2016 updated 10/22/18
- Westbury, NY, USA
The contact owns a 2007 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 14V438000(electrical system) however, the recall part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
- Alamo Heights, TX, USA
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
- Seal Beach , CA, USA
While driving at approx. 45 mph all the indicator/warning lights on the dash started flashing repeatedly. This lasted approx. 5-10 seconds then stopped. This same issue happened a couple months prior. I believe this problem is caused by a faulty ignition switch. I received a recall notice over 1 year ago for this switch but no dealer has parts available to fix the recall. The recall states that this faulty switch; "may result in loss of engine power, power steering, and braking assist increasing the risk of a crash and disabling one or more of the vehicle's safety features including the frontal airbags." I need this repaired asap before my wife or small children are hurt! please help.
- Fleming Island, FL, USA
The contact owns a 2007 Jeep Grand Cherokee. While driving approximately 30 mph, the vehicle stalled without warning and failed to restart. The failure recurred numerous times and was towed on four separate occasions to the dealer and an independent mechanic. The control module, the starter, and the starter relay were replaced on separate occasions. The contact also mentioned that the keyless remote was reprogrammed. The failure persisted after the repairs were performed. The VIN was included in NHTSA campaign number: 14V438000 (electrical system) however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was unavailable.
- Divernon, IL, USA
The contact owns a 2007 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 14V438000 (electrical system); however, the recall part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Lake Odessa, MI, USA
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure.
- Burnsville, MN, USA
The contact owns a 2007 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 14V438000 (electrical system). The contact stated the part was not available and that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Osawatomie, KS, USA
2005 Jeep Grand Cherokee. Consumer writes in regards to parts not available to complete recall notice 14V-438. The consumer stated on July 28, 2015, the vehicle stalled. The vehicle was towed to the dealer, where he was charged $850.35 for a replacement of a skim and two key fobs. The consumer was informed, the recall problem was still not fixed, due to lack of parts.
- Louisa, VA, USA
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Menifee, CA, USA
The contact owns a 2007 Jeep Grand Cherokee. The contact stated that the recall notice for NHTSA campaign number: 14V438000 (electrical system) was received in September of 2014. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.
- Secarcus, NJ, USA
- Hudson, IN, USA