When I went out to my car the morning of [XXX], 2024, I noticed that the passenger headrest was disconnected from the back and had been deployed without reason overnight. There was no accident or contact with the car it just did it on it's own. Luckily no one was in the car so there was no injury caused. I was advised by the local Jerry Ulm Jeep dealership in Tampa that their was an extended warranty for this issue that expired in 2021. I did not receive any correspondence so this was the first time hearing of this issue. From looking online it looks like it is a very widespread safety issue. I contacted Jeep directly to request approval for reimbursement before getting the car repaired but was denied. As mentioned, this problem occurred out of nowhere and is clearly due to faulty manufacturing and could have caused serious injury if someone was in the passengers seat. I would like for Jeep to be held accountable for this and to be reimbursed for the associated cost to get this fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Tampa, FL, USA

Head rest safety feature for collision deployed on passenger side when car was idling in park with passenger in seat.

- De Leon Springs , FL, USA

While the vehicle was parked, unoccupied, locked, and the motor was not running, apparently the driver's side seat caught fire. I did not see the actual flames, but I did open the driver door to find the bottom cushion and most of the electrical wiring in the driver seat melted and charred and a thick layer of soot on everything in the vehicle.

- White Bluff, TN, USA

Both head rest are loose and plastic to hold in place is broken on the two front seats. This doesnt proved proper head support if in a collision

- Wellford, SC, USA

The ahr deployed even though the Jeep was not involved in any collision; no rear, side, front, etc. Impact. The head rest on the driver's side just deployed on its own. We have watched videos on how to reset it, but have not been able to fix the problem.

- Anthony, TX, USA

The active headrest on the passenger side deployed while driving down the road at about 20 mph on city street with no reason for deployment. Hit passenger in the back of the head.

- Allen, OK, USA

Is there a remedy from Jeep that addresses the buckling leather dash and driver back panel? I would like replacement of the dash and a new seat. I believe the seat problem is not the panel, but the seat itself. The dash buckling is a hazard to obstructing the drivers vision of the roadway and the seat back falling off can hurt a backseat passenger. As a child acidentaly grabs it to climb into the backseat he would fall.

- Missouri City, TX, USA

The seats feel like they are not bulges down properly and move during turns and you can hear and feel them jerk.

- Franklinville, NC, USA

It appears wiring to the driver's side seat controls were run through the steel frame of the seat. The wires rubbed on the steel frame until they shorted out and started a fire.

- Rockford, IL, USA