10.0

really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
59,214 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #7

Apr 292021

Grand Cherokee

  • 110,000 miles
While the vehicle was parked, unoccupied, locked, and the motor was not running, apparently the driver's side seat caught fire. I did not see the actual flames, but I did open the driver door to find the bottom cushion and most of the electrical wiring in the driver seat melted and charred and a thick layer of soot on everything in the vehicle.

- White Bluff, TN, USA

problem #6

Sep 012020

Grand Cherokee

  • miles
Both head rest are loose and plastic to hold in place is broken on the two front seats. This doesnt proved proper head support if in a collision

- Wellford, SC, USA

problem #5

Jul 152017

Grand Cherokee

  • 90,000 miles
The ahr deployed even though the Jeep was not involved in any collision; no rear, side, front, etc. Impact. The head rest on the driver's side just deployed on its own. We have watched videos on how to reset it, but have not been able to fix the problem.

- Anthony, TX, USA

problem #4

Jul 162018

Grand Cherokee

  • 127,501 miles
The active headrest on the passenger side deployed while driving down the road at about 20 mph on city street with no reason for deployment. Hit passenger in the back of the head.

- Allen, OK, USA

problem #3

Mar 242018

Grand Cherokee

  • miles
Is there a remedy from Jeep that addresses the buckling leather dash and driver back panel? I would like replacement of the dash and a new seat. I believe the seat problem is not the panel, but the seat itself. The dash buckling is a hazard to obstructing the drivers vision of the roadway and the seat back falling off can hurt a backseat passenger. As a child acidentaly grabs it to climb into the backseat he would fall.

- Missouri City, TX, USA

problem #2

May 172017

Grand Cherokee

  • 87,000 miles
The seats feel like they are not bulges down properly and move during turns and you can hear and feel them jerk.

- Franklinville, NC, USA

problem #1

May 262014

Grand Cherokee 4WD 6-cyl

  • miles
It appears wiring to the driver's side seat controls were run through the steel frame of the seat. The wires rubbed on the steel frame until they shorted out and started a fire.

- Rockford, IL, USA