10.0

really awful
Crashes / Fires:
8 / 44
Injuries / Deaths:
9 / 0
Average Mileage:
51,446 miles

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« Read the previous 20 complaints

problem #510

Jan 012018

Grand Cherokee

  • miles
Quadra lift air ride suspension. Warning lights and flashing malfunction lights are activated. Passenger side window controls do not work. Heated seats only stay on for one second.

- Spring Hill Tn, TN, USA

problem #509

Oct 232017

Grand Cherokee

  • 120,799 miles
Jeep will crank but not start over, have replaced the fuel pump relay and the fuel pump and the batteries in both fobs vehicle will not start. On the rare occasion I get the Jeep to run it will randomly shut off....last time I was on the freeway going 65mph when the engine shut off and I was almost rear ended because of the Jeep slowing down substantially my 6 year old daughter was in the car and I was terrified.

- Spokane, WA, USA

problem #508

Dec 042017

Grand Cherokee

  • 115,000 miles
Vehicle will unexpectedly stall during decelleration and braking. Vehicle loses all power to the motor and power steering, making it difficult to avoid collision and steer vehicle to safety. This happens at high and low speeds, and has occurred on 3 separate occasions in a 2 week time period. This issue was supposed to be addressed by recall number P54; of which I completed on this vehicle in 2014. This issue persists, and I am seeing other owners complain of this identical problem on various forums. Jeep/Chrysler seems to be inconsistent on the coverage of repairs and diagnosis. This is a real safety concern that should be addressed universally.

- Apple Valley, MN, USA

problem #507

Dec 022017

Grand Cherokee 8-cyl

  • 82,000 miles
Fcw light on dash went on and all power went off, causing a total loss of steering and control on the freeway. This could easily result in a fatal collision. Updated 9/13/18

- Pleasanton, CA, USA

problem #506

Nov 252017

Grand Cherokee

  • 94,000 miles
Bad alternator at 94K miles. Vehicle had trouble starting, found an open recall on the fuel pump relay, but issues persisted and electrical components began to fail intermittently and battery light came on with a whine in the engine. Discovered a 2014 recall on 3.6L, V6 engines but in checking VIN min does not fall into this category??

- Brighton, MI, USA

problem #505

Nov 082017

Grand Cherokee

  • 83,000 miles
My vehicle, periodically, would struggle to start, and got worse over time. However, on Nov. 8th it never started, even after repeated attempts. After investigation I discovered that the totally integrated power module (tipm) had a built in fuel pump relay that many other owners complained had failed. So like them I tested the tipm and did discover that the relay had failed, luckily in the open position. I called my local dealership and asked about the 14V-530 recall to add an external relay to fix this issue but I did not find the relay, even though they confirmed it had been completed. This was, luckily, for me only an inconvenient issue, but had it failed while driving the stalled engine could have resulted in damage to my vehicle and/or others and the persons within.

- Cincinnati, OH, USA

problem #504

Jan 012016

Grand Cherokee 4WD 6-cyl

  • miles
Hello NHTSA team, I am writing to you to ask that additional VIN numbers be included in an existing recall. The existing recall is P60 / NHTSA 14V-634 for alternator failure. Can you please include VIN [xxx] into the recall. The alternator in my 2011 grand Jeep Cherokee, the 160 amp unit will suddenly begin making a very loud whining sound that can be heard loudly from within the cabin of the vehicle and within the engine bay. We have invested a lot of money and time trying to determine what is wrong, only to find out my vehicle is not included in this recall, which we would have been able to put two and two together immediately. I have already replaced the battery which was very expensive, only to find it is getting drained by the alternator. All of the fault indicator lights come on, including the brake indicator failure, engine failure, 4 wheel drive, windshield wipers, and then the vehicle basically will shut down. You have to the engine off, shut everything down and restart. I am afraid I am going to get killed in this Jeep. I am not sure why my vehicle is not included as all of the specifications on their end appear to be identical to the specifications outlined in the recall for the failed alternator. The issue is the tell-tail loud whining sound stemming from the alternator and the noise increases in decibels as the RPM increase. Please include VIN [xxx] in the existing recall. Thank you very much information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Hebron, KY, USA

problem #503

Jan 012016

Grand Cherokee 4WD 6-cyl

  • miles
Hello NHTSA team, I am writing to you to ask that additional VIN numbers be included in an existing recall. The existing recall is P60 / NHTSA 14V-634 for alternator failure. Can you please include VIN [xxx] into the recall. The alternator in my 2011 grand Jeep Cherokee, the 160 amp unit will suddenly begin making a very loud whining sound that can be heard loudly from within the cabin of the vehicle and within the engine bay. We have invested a lot of money and time trying to determine what is wrong, only to find out my vehicle is not included in this recall, which we would have been able to put two and two together immediately. Chrysler is indicating to us that our vehicles have all of the matching "specifications" to meet the criteria within the existing recall but our VIN numbers are not included, therefore they cannot cover the repair. We are continually told that they are not sure why my vehicle is not included as all of the specifications on their end appear to be identical to the specifications outlined in the recall for the failed alternator. The issue is the tell-tail loud whining sound stemming from the alternator and the noise increases in decibels as the RPM increase. Please include VIN [xxx] in the existing recall. Thank you very much. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Hebron, KY, USA

problem #502

Nov 012017

Grand Cherokee

  • 100,040 miles
Jeep having trouble starting. Push start seems to be failing, causing the vehicle to not properly start

- Deatsville, AL, USA

problem #501

Oct 302017

Grand Cherokee

  • 125,000 miles
My 2011 Jeep Grand Cherokee overland V8 hemi stalls while slowing down to turn onto another road, or going from highway speeds to exiting a ramp. It's been occurring for several years. I've already had the fuel pump relay recall fixed twice, and my Jeep still stalls out almost on a daily basis. It turns out Chrysler issued a recall (T36) for 2012-2014 Jeep with alternator issues; however the information I have read on the recall sounds a lot like what is happening to my Jeep. 2011 Jeep gc overland should be included in this recall.

- Madison, NY, USA

problem #500

Sep 222017

Grand Cherokee 4WD 6-cyl

  • 40,000 miles
Hello NHTSA team, I am writing to you to ask that additional VIN numbers be included in an existing recall. The existing recall is P60 / NHTSA 14V-634 for alternator failure. Our family has two 2011 grand Jeep Cherokee and the alternators have failed in both of these vehicles prematurely. Can you please include VIN [xxx] into the recall. The alternator in both of our 2011 grand Jeep Cherokee, the 160 amp unit will suddenly begin making a very loud whining sound that can be heard loudly from within the cabin of the vehicle and within the engine bay. When the failure on the alternator occurs it is very sudden, one day it is working properly the very next day it is not working properly. We have invested a lot of time in discussion already with the fca department at Chrysler. Fca at Chrysler is indicating to us that our vehicles have all of the matching "specifications" to meet the criteria within the existing recall but our VIN numbers are not included, therefore they cannot cover the repair. The fca continually tells us that they are not sure why our vehicles are not included as all of the specifications on their end appear to be identical to the specifications outlined in the recall for the failed alternator. The issue when it occurs is very rapid, we drive the vehicle one day, no issue, and then the very next day when we start the vehicle immediately there is the tell-tail loud whining sound stemming from the alternator and the noise increases in decibels as the RPM increase. Please include VIN [xxx] in the existing recall. Thank you very much. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Cave Creek, AZ, USA

problem #499

Sep 122017

Grand Cherokee

  • 130,000 miles
Battery light came on while traveling on I-10 in el paso tx. Exited on sunland park dr where vehicle stalled while in motion.

- El Paso, TX, USA

problem #498

Aug 252017

Grand Cherokee

  • 79,057 miles
Fcw (forward collision warning) light went on and the engine killed, while in full motion, causing total loss of power steering and control. This has happened while stationary at a stop light and in motion.

- Pleasanton, CA, USA

problem #497

Aug 282017

Grand Cherokee

  • miles
Stall on startup

- Boston, MA, USA

problem #496

Aug 172017

Grand Cherokee

  • 95,000 miles
While in motion and stationary the vehicle with have power surges through the electrical system. While stationary the tailgate will open on its own and the horn will randomly start blowing. While in motion and stationary the vehicle will blow headlamps and tail lamps. The wires in the head and tail lamps have caught on fire and have melted the wires. Yesterday the rear drivers side tail lamp caught on fire and burned the casing and wires. The vehicle will randomly stall and sometimes won't start.

- Port Wentworth, GA, USA

problem #495

Jun 152017

Grand Cherokee

  • 87,000 miles
The contact owns a 2011 Jeep Grand Cherokee. On several occasions, while driving various speeds, the vehicle stalled without warning. On another occasion, all of the doors locked and unlocked inadvertently. Also, while driving, the gear shifter automatically shifted into first gear. There were no warning indicators illuminated. The vehicle was taken to olathe Dodge Chrysler Jeep Ram (located at 15500 w 117th St, olathe, ks 66062 (888) 864-4741) where it was diagnosed, but no diagnostic failure codes were found and the failure could not be replicated. The vehicle was not repaired. The contact referenced NHTSA campaign number: 14V530000 (electrical system). The manufacturer was notified of the failure and the contact was provided case number: 32155774. The approximate failure mileage was 87,000.

- Overland Park, KS, USA

problem #494

Aug 112017

Grand Cherokee

  • miles
I purchased my 2011 Jeep Grand Cherokee overland last year from a Toyota dealer. Only because no other dealers had one with saddle interior. So far the radiator needed to be replaced because it cracked leaking fluid and recently the push button starter went.is there a recall on the push button starter malfunctioning?

- Boston, MA, USA

problem #493

Jul 282017

Grand Cherokee

  • 92,000 miles
These problems are random. First alrm has gone off twice, the day light running lights don't always come on. The car does not always recognize the key. The dom elight on the drivers side flickers some times. This mourning the clock on the radio showed an invalid time, swithed radio off, and back on, it went to the correct time. Took to machanic designated by the dealer we bought this from 2 weeks ago and he found no issues. The milage is 92000. I will change the battery out this week, and see if that corrects these issues. We had similar issues with or 2005 Lincoln ls when it had a weak battery.

- Taylorsville, GA, USA

problem #492

Jul 052017

Grand Cherokee

  • 99,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The vehicle was previously serviced under NHTSA campaign number: 14V530000 (electrical system) however, the contact stated that while driving at various speeds, the vehicle stalled without warning. The failure recurred several times. The vehicle was taken to gunn Chevrolet located at 16550 I-35, selma, tx 78154 where the dealer was unable to diagnose the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that they could not assist as the recall repair had already been performed. The approximate failure mileage was 99,000.

- San Antonio, TX, USA

problem #491

Jun 212017

Grand Cherokee

  • 51,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the alternator failed and the battery warning indicator illuminated several times. The contact noticed a burning odor coming from under the hood several times. On one occasion, all the lights on the instrument panel illuminated. A private mechanic performed an inspection and diagnosed that the battery was fine. The mechanic also diagnosed that the alternator failed and caused the battery to drain, and the plastic burning odor was also caused by the failed alternator. The vehicle was repaired and the alternator was replaced. The manufacturer stated that the vehicle was not included in NHTSA campaign number: 17V435000 (electrical system). The failure mileage was 51,000.

- Monroeville, PA, USA

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