10.0
really awful- Crashes / Fires:
- 8 / 44
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 51,395 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 05/19/17
- Shelbyville, KY, USA
Car stalls without warning. Collided with tree, major front end damage. No power steering, power brakes, no air bags were deployed, seat belts did not tension. Vehicle had stalled previously and take to dealer. Dealer replaced ignition coils and said problem was fixed.
- Northridge, CA, USA
The contact owns a 2011 Jeep Grand Cherokee. While driving at unknown speeds, the headlights, windshield wipers, and instrument panel illuminated. The check engine warning indicator also illuminated. The vehicle was taken to a dealer, but was not diagnosed or repaired. The vehicle was still at the dealer. The manufacturer was not made aware of the failure. The VIN and failure mileage were unknown.
- Ewing, NJ, USA
Today, Monday, March 6th, 2017; I was driving to work; a couple of miles from my house my vehicle stalled without warning. Luckily for me, it was a low-speed area and I was able to stop on the side of the road. My truck did not turn on again despite several attempts. I called a tow and it took it to a shop. I left the truck the entire day. At the end of the day they gave it back to me saying it worked again and that apparently there was a mal-function with the relay system. They said the gas-pump was not working and suddenly when they were checking the tpim it worked by itself. They could only recommend to take it to the dealer for a more profound check. I recalled I got a carfax not so long ago and going back to it I found out about the tpim failures... this is a very serious issue and with a very high risk of serious injury to the vehicle occupants. I work in manufacturing supplying parts to different oem's and in the pfmea (potential failure mode and effects analysis) this would have a severity of 10!!! I will file all the complaints and will call the nhts to get my tpim replaced asap! I really hope they can make this quickly. If I can get another car I will do but I will not take my family on the truck for sure.
- Hidalgo, TX, USA
The contact owns a 2011 Jeep Grand Cherokee. While driving 45 mph, the alternator failed and the vehicle stalled without warning. In addition, the battery indicator illuminated without warning. The vehicle was diagnosed as needing a new alternator. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 110,000.
- Dervy, KS, USA
While decelerating and making a turn the vehicle has shut off which causes you to lose steering and braking. This has happened to me on 4 seperate occasions
- Kingston, MA, USA
2011jeep Grand Cherokee overland had stalled in the middle of an intersection losing power steering, no brakes, and no warning lights on dash telling me anything about Jeep being turn off. Very scary! I hit the curb and almost hit the atop sign.
- Durham, NC, USA
Vehicle lost power while driving at speeds of 55mph. Check engine light and multiple system warnings were shown by evic, including ABS, traction control, ignition system, 4WD system, and air suspension system. Braking power was severely diminished. Maximum speed was reduced to 5mph, before stalling out after 10 feet. The cause of the issue was a short in the crankshaft position sensor that disabled all powertrain and braking systems. All systems share the same 5 volt circuit into PCM.
- Katy, TX, USA
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at 55 mph, the vehicle stalled without warning. The vehicle was diagnosed as needing the timp module replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 40,000.
- Niles, MI, USA
The contact owns a 2011 Jeep Grand Cherokee. While decelerating to approach a stop sign, the vehicle stalled and the electronic stability control and forward collision warning indicators illuminated. The vehicle was serviced per NHTSA campaign number: 14V530000 (electrical system), but the remedy failed to repair the vehicle. The contact mentioned that the vehicle was serviced three times for the same recall failure. The manufacturer was not notified of the failure. The failure mileage was approximately 72,000.
- Spring Grove, IL, USA
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer indicated in mid June of 2016 that the part may become available in August of 2016, which then changed to December of 2016. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
- Kalamazoo, MI, USA
The 2011 Jeep Grand Cherokee will experience engine stall while the vehicle is in motion, at times in excess of 30 mph. This causes a loss of power steering and power brake functions. It has likewise stalled at stop lights/signals which is equally dangerous when vehicles are approaching from behind at high speeds expecting the vehicle in front to move with the green light. Chrysler issued a recall (P54) related to these issues, however the cheap external fuel pump relay wiring harness fix they employed to remedy the problems can be characterized as insufficient at best. In fact, the issues with our family vehicle have actually worsened since the P54 recall was performed in may of 2015. The vehicle's problems have now progressed to the point where the vehicle will not start: A typical symptom of these dangerous Jeep/Chrysler products. There are literally hundreds of consumer complaints outlining similar issues I.e., the vehicles being difficult to start or not starting at all, vehicles' power windows not operating properly, door locks opening and locking on their own, horn blaring, the vehicle not recognizing the fob, electronic fuel pumps remaining on after the vehicle is shut off and stalling while the vehicle is in motion. A common theme related to all of these issues seems to be the power distribution center for the vehicles or the tipm (total integrated power module). It seems Fiat - Chrysler has been aware of the problems with their oem manufactured tipm parts for some time, since 2007, but took the woefully inadequate route of correcting only a small and less dangerous issue of the manufacturers defect. Hence their court ordered P54 external fuel pump wiring harness, which on a good day will correct the fuel pump run-on. What needs to be addressed is the stalling while in motion issues associated with these vehicles. Please mandate a safety recall.
- Lombard, IL, USA
Stalls upon decleration and turning without warning. No log. Starts right back up. Remotely turns on at random times.
- Colorado Springs, CO, USA
The contact owns a 2011 Jeep Grand Cherokee the contact stated that the vehicle stalled several times without warning. The vehicle was taken to the dealer on multiple occasions. The dealer was unable to replicate and diagnose the failure. The manufacturer was notified of the failure several times and provided no remedy. The vehicle was not repaired. The approximate failure mileage was 48,000. Updated 03/07/17 the consumer stated Chrysler and faircy boys replaced the tipm.
- Colorado Springs, CO, USA
The vehicle started to rattle and shake while running. When stopped on a red light the wiper came on and the vehicle turned it self off. After 2 tries to restart the vehicle I smelled burned rubber and opted to turn on the hazard lights and abandon the vehicle to safety to wait for a tow truck. The hazard lights lasted less than 2 minutes before dying completely. I was stranded on a 3 lane avenue without any hazard lights or any public lighting. When the tow truck finally came in the car was been pulled up the flatbed the rear door unlocked itself and all the papers where dispersed thru the avenue at night. We had to shut the door with duct tape and take it home. Next day the truck was taken to the mechanic where he first tried changing the battery (which was less than 6 month old) and he noticed that the positive cable turned cherry red. He proceeded to remove the battery and to follow the cables. He found a main cable close to the alternator in the engine compartment that the covering had pealed off and was making contact with the body. He proceeded to change this and also found out the alternator had been fully burned out (although I did not see fire or sustancial smoke I did feel that nasty plastic/rubber smoke scent). He told us he didn't understand how this vehicle had not caught fire during this incident due to the wiring failure. After replacing the cable, alternator and battery it now seems the ECU or other electronic component was also damaged during the incident. I have learned of other vehicles (same year model milage) with similar problems, one of them had to use a fire extinguisher for its alternator.
- San Juan, PR, USA
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start. The vehicle was towed to the dealer where it was diagnosed that the engine start switch malfunctioned. The manufacturer was made aware of the failure. The failure mileage was 29,000.
- Tuscaloosa, AL, USA
Our 2011 Jeep Grand Cherokee has been stalling while driving. In the last 2 months it has shut off at least 1-2 times a week, for about a total of 8 times. Fuel pump relay was fixed in 2014 but we think this is the problem again. Other electrical issues like keys not recognized are also happening but the car shutting off in the middle of an intersection is alarming. This has happened at least 3 times. The car has always stalled in the morning as my husband makes his way to work. My husband reports it happens often as he is trying to turn and driving on a street. He is currently risking his life driving this car to work.
- Springfield, MA, USA
2011 Jeep Grand Cherokee. Consumer writes in regards to dealership unable to repair recall notice 15V-879. Consumer has previous correspondence on a 2012 Dodge Ram.
- Utica, NE, USA
Vehicle has shut off while driving a number of times. Two incidents were while I was sitting idle at a stop light. Two other incidents happened while in motion, slowing down, approaching a stop light or stop sign. There is a recall for a fuel pump relay describing similar situations but my VIN shows no such recall.
- Keller, TX, USA
- Decatur, GA, USA