The vehicle started to rattle and shake while running. When stopped on a red light the wiper came on and the vehicle turned it self off. After 2 tries to restart the vehicle I smelled burned rubber and opted to turn on the hazard lights and abandon the vehicle to safety to wait for a tow truck. The hazard lights lasted less than 2 minutes before dying completely. I was stranded on a 3 lane avenue without any hazard lights or any public lighting. When the tow truck finally came in the car was been pulled up the flatbed the rear door unlocked itself and all the papers where dispersed thru the avenue at night. We had to shut the door with duct tape and take it home. Next day the truck was taken to the mechanic where he first tried changing the battery (which was less than 6 month old) and he noticed that the positive cable turned cherry red. He proceeded to remove the battery and to follow the cables. He found a main cable close to the alternator in the engine compartment that the covering had pealed off and was making contact with the body. He proceeded to change this and also found out the alternator had been fully burned out (although I did not see fire or sustancial smoke I did feel that nasty plastic/rubber smoke scent). He told us he didn't understand how this vehicle had not caught fire during this incident due to the wiring failure. After replacing the cable, alternator and battery it now seems the ECU or other electronic component was also damaged during the incident. I have learned of other vehicles (same year model milage) with similar problems, one of them had to use a fire extinguisher for its alternator.

- San Juan, PR, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start. The vehicle was towed to the dealer where it was diagnosed that the engine start switch malfunctioned. The manufacturer was made aware of the failure. The failure mileage was 29,000.

- Tuscaloosa, AL, USA

Our 2011 Jeep Grand Cherokee has been stalling while driving. In the last 2 months it has shut off at least 1-2 times a week, for about a total of 8 times. Fuel pump relay was fixed in 2014 but we think this is the problem again. Other electrical issues like keys not recognized are also happening but the car shutting off in the middle of an intersection is alarming. This has happened at least 3 times. The car has always stalled in the morning as my husband makes his way to work. My husband reports it happens often as he is trying to turn and driving on a street. He is currently risking his life driving this car to work.

- Springfield, MA, USA

2011 Jeep Grand Cherokee. Consumer writes in regards to dealership unable to repair recall notice 15V-879. Consumer has previous correspondence on a 2012 Dodge Ram.

- Utica, NE, USA

Vehicle has shut off while driving a number of times. Two incidents were while I was sitting idle at a stop light. Two other incidents happened while in motion, slowing down, approaching a stop light or stop sign. There is a recall for a fuel pump relay describing similar situations but my VIN shows no such recall.

- Keller, TX, USA

I had schedule an appointment with dewey Dodge, Ram, Chrysler, Jeep in ankeny ia on 09/29/16 to address the visor recall. At that time I was told they are lost part of the kit needed for the repair. I scheduled another appointment on 11/11/6 and was told they were still waiting for Chrysler to send what they needed. A month and a half seems an unreasonably long time, especially when compared to how little time it takes when the dealer has to order parts to address a maintenance issue.

- West Des Moines, IA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V530000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Holbrook, NY, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Troutdale, OR, USA

Two of my alternator diodes failed causing smoking, burning smell, and vehicle to stop mid drive. Recall P60 does not cover my car because it is only for 2012 to 2014 although is experiencing the exact same failure.

- Woodland, CA, USA

2/9/16 I remote started the Jeep for about 3 minutes while I gathered my stuff up to leave. I drove the car approximately 4 miles. At the stop light I noticed my steering wheel was locked. I put my hazards on, put the car in park and started it up again. The car started just fine. 2/13/16 I drove for about 3 miles and as I was going downhill and I was slowing down to turn right the car stalled. If there was not a concrete curb in the turn lane I would have hit the cars sitting at the stop light. I had no breaks and the curb stopped my car. 8/20/16 I get in the car get on the freeway which is mile from our house. We drive approximately 6 miles (speed limit 70 mph) as I take an exit ramp and my car stalls right before I hit the stop light. My car has never shown an code and no one dealership knows what to do. From my research stalling is a major issue with 2011 Jeep Grand Cherokee. I have never had a car stall on me until I got this car. I got new key fob batteries in February 2016 and sometimes the car will not start and I will get an error saying "key not detected"

- Waukesha, WI, USA

When the Jeep was started it would not shift into gear. Also the car could not be turned off. All of the the warning lights on the dash were also on. So the car was left with the engine running but nothing else working. The cooling fan for the engine would not work so the car started to over heat. I called the dealer and asked for suggestions on how to turn off the car. The response was to take off the battery cable. The battery is under the seat and can not be removed with out tools. At this point the car over heated and was pushing out coolant onto the ground. I finally had to open the fuse / relay box in the engine compartment and start pulling relays until the engine turned off. I had no other way of getting the engine to stop running and the fear was something would get hot enough to catch on fire. All of this resulted in over $1600 dollars in damage.

- Troutdale, OR, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.

- Johnston, IA, USA

2011 Jeep Grand Cherokee. Consumer writes in regards to dealerships unsatisfactory service of sun visor wiring recall repairs and free oil change services.

- Yonkers, NY, USA

The sun visors on the passenger side caught on fire the lining was burned, the compass on the dashboard was out as well. Also I have been having a problem with the driver airbag light it has been turning on and off for the past 3 years. I have taken it multiple times to the dealership service to get fixed and they are unaware of the problem. It is a safety issue because if I was to get in an accident the airbag will not deploy.

- Porterville, CA, USA

The contact owns a 2011 Jeep Grand Cherokee. On February 11, 2016, the contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Melville, NY, USA

The alternator is bad I have change the battery twice, when I reserch I found out that the alternator are the same with durango and they are recalled. It stopped on the road twice. I have to call triple a to tow it.

- Dallas, TX, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting). The dealer was unable to supply the parts for months. The contact called more than one dealer and was unable to schedule a repair within a reasonable time frame. The contact had not experienced a failure. Parts distribution disconnect. Updated 10/21/16

- Calabasas, CA, USA

The contact owns a 2011 Jeep Grand Cherokee.the contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. The VIN was not provided.

- Anderson, SC, USA

The contact owns a 2011 Jeep gran Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting ) however, the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Part distribution disconnect.

- Conroe, TX, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the brake pedal was applied and traveled to the floorboard several times. The dealer was notified immediately and was unable to replicate and diagnose the failure. The failure continued. The vehicle was taken to a mechanic who replaced the brake booster. The contact also received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting). The dealer was unable to supply the part for months. The contact was unable to determine when the vehicle would be repaired. The failure mileage was not available. Parts distribution disconnect. Updated 09/27/16

- Monticello, MN, USA