10.0

really awful
Crashes / Fires:
8 / 44
Injuries / Deaths:
9 / 0
Average Mileage:
51,395 miles

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« Read the previous 20 complaints

problem #305

Dec 152014

Grand Cherokee

  • 50,000 miles
Vehicle doesn't want to start. Tries to turn over but won't. had happened very intermittently for past couple of years. Over past month has happened almost every time I try to start the car. Used to only do it once and then it would start on the second attempt but is now doing the "try but won't start" thing 6 and 7 times in a row before it will finally turn over. Now smelling raw fuel after it starts due to it trying so many times to crank. Called dealership and got the same excuse as many people who have complaints listed here..."we don't have the parts yet." I don't understand how they don't have the parts 2 months after the recall on something like this. In addition to the potential safety issues if it begins stalling in traffic like others are reporting, it's completely trashing my starter/battery/etc as it sits there and tries to crank multiple times. I have zero confidence in my local dealership as I have had tons of run ins with them over warranty work due to multiple problems my Jeep has had. This is ridiculous.

- Huntsville, AL, USA

problem #304

Dec 052014

Grand Cherokee 4WD 8-cyl

  • 62,000 miles
My vehicle is having issues starting/stalling, and sounds like the water pump and/or alternator is failing. I went to the dealership and they said this is all tied to P54/NHTSA 14V-530. The tipm parts are not available to fix this issue, and have not been available since I received the first recall notice back in October 2014. The dealership said the parts are not going to be available for weeks, possibly months. I called Jeep/Chrysler and they also said that is the cause of my problems and they have no date that recall replacement/correction parts will be available. I asked them what I should do since I'm driving a vehicle that doesn't want to start (takes multiple attempts), that stalls out, and that other components under the hood are being affected. They said they will not cover any towing, or rental costs, and had no guidance on what to do besides "good luck". this is a serious issue, I can become stranded, the car could stall (potentially while driving and this car is always on highway high speed driving), and I now have other parts under the hood that this issue is taxing (alternator, battery, water pump, and I could only imagine what else). What am I supposed to do that I'm forced to drive a vehicle with a recall that is not safe to drive" I can't even pay to get this fixed, there is no solution at this time. I don't understand how the vehicle is not recalled entirely and taken off the road, or that if people are experiencing this issue there is no recourse. No free towing, no rental cars ready, no ability to trade in or buy a new vehicle. Nothing. I'm not sure what to do next, get a lawyer? contact BBB" please let me know as I don't see how this is legal, I'm being forced to drive a vehicle with a manufacturing defect that is dangerous. Thank you [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Wood Ridge, NJ, USA

problem #303

Dec 112014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V530000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Raleigh, NC, USA

problem #302

Dec 112014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 14V530000 (electrical system). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- New Orleans, LA, USA

problem #301

Dec 102014

Grand Cherokee

  • 47,000 miles
The contact owns a 2011 Jeep Grand Cherokee. Immediately after starting the engine, the vehicle became disabled and no warning lights illuminated. The vehicle restarted and the failure recurred four times. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 47,000.

- Greenville, TX, USA

problem #300

Dec 082014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign id number: 14V154000 (service brakes, service brakes, hydraulic), NHTSA campaign id number: 14V391000 (electrical system), and NHTSA campaign id number: 14V530000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was notified of the issue. The contact had not experienced a failure.

- Lewes , DE, USA

problem #299

Dec 052014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign id number: 14V53000 (electrical system) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.

- Westminster, MD, USA

problem #298

Nov 162014

Grand Cherokee

  • 39,200 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the ignition push-to-start button failed to start the vehicle several times. The failure was progressing as the weather changed causing the vehicle to take longer to start. Also, the contact mentioned that the vehicle stalled several times while on a major highway which almost caused a crash. The dealer was notified of the failure and indicated that the part and the remedy were not yet available. The vehicle was included in recall NHTSA campaign id number: 14V530000 (electrical system). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 39,200.

- Yonkers, NY, USA

problem #297

Dec 032014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign id number: 14V154000 (service brakes, service brakes, hydraulic), NHTSA campaign id number: 14V391000 (electrical system) and NHTSA campaign id number: 14V530000 (electrical system). However, the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Montgomery, TX, USA

problem #296

Dec 032014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign id number: 14V530000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was notified of the issue. The contact had not experienced a failure.

- Austin Town , OH, USA

problem #295

Jun 012014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 14V530000 (electrical system), NHTSA campaign number: 14V391000 (electrical system), and NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for repair. The dealer stated that the parts were not available for repair. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure.

- Bridgeport , WV, USA

problem #294

Nov 192014

Grand Cherokee 6-cyl

  • 94,227 miles
I am having trouble starting the engine. It usually takes several attempts before the engine actually starts. The check engine and electrical problems lights are lit during attempts to start the engine.

- North Potomac, MD, USA

problem #293

Nov 132014

Grand Cherokee 4WD 6-cyl

  • 37,000 miles
Our car stopped working and we were stranded. I was stranded with my 3 year old child. The vehicle's alarm went off and the tires locked making it difficult to tow. We called the Chrysler twice and they cannot tell us when the parts will be arriving. The dealership fixed the totally integrated power module ( the part listed in my recall notice). However, Chrysler refuses to reimburse me for my expenses until they receive parts. It has been a month and I paid $1400.17 for the recalled part and labor.

- Scottsdale, AZ, USA

problem #292

Nov 212014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V530000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform the contact when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Columbia , SC, USA

problem #291

Nov 212014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign id number: 14V530000 (electrical system), and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Henry , VA, USA

problem #290

Oct 012014

Grand Cherokee 4WD 6-cyl

  • 66,000 miles
Early Oct. My vehicle started to have a issue with starting. So I just ignored it for a few weeks as time went on it got worse and worse. So on October 30th I did some research. Found that it was a tipm problem I was occurring. Mind you I am mechanically incline I do work for a car company and fix cars all day. So on Oct 31st I took it to Suburban Chrysler in troy mi. They did 2 recalls and said you have a tipm issue. Ok covered under warranty" nope! $1190 to fix. I state to the service advisor [xxx], there is a recall for the same issue. He states it dose not apply to your vehicle. I state I don't understand. But there is a fix can I have my vehicle repaired the same way. He states no. So I need to buy a whole tipm where others just get a bypass? they state yes. F*** that. I remove my vehicle from there. I call Chrysler for any kind of support. Nothing. No assistance. No words of advice. I tell them, how do I drive my car if it stalls or wont start. Sorry cant help you. Am I supposed to drive my car? they cant tell me if I can drive my car. That up to me they state. So there not sure if I should drive or not. Over the weekend I contemplated about where to take my vehicle to get fixed. I guess ill pay $1190 Monday goes by. I get home and sure enough a recall notice in my mail. You mean to tell me they did not know 3 days earlier? they just wanted me to pay $1190. So his commission check is nice. I know how it works. Little did they know I was a service advisor for Chrysler for over a year!!!! now its 11/21 and my vehicle did not start this morning due to the fuel pump running all night.... now if the fuel pump burns out do they replace that under the recall" there is a trick. If it runs when the vehicle is off. Open the hood and slap the fuse box and it will turn off. Mind you it was 11degress here this morning. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Washington, MI, USA

problem #289

Nov 212014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number: 14V530000 (electrical system), however the part was not available for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Kalamazoo, MI, USA

problem #288

Nov 202014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign id number: 14V530000 (electrical system), NHTSA campaign id number: 14V391000 (electrical system) and NHTSA campaign id number: 14V154000 (service brakes, service brakes, hydraulic) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Prescott, AZ, USA

problem #287

Nov 142014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle stalled intermittently. The failure recurred several times. The contact indicated that the last time the failure occurred, the vehicle was not able to be restarted. The contact received assistance from the police to push the vehicle to the side of the road. The vehicle was towed to an authorized dealer who indicated that the alternator needed to be replaced. The vehicle was not repaired. The contact was included in recall NHTSA campaign id number: 14V530000 (electrical system).however, the dealer indicated that the tipm part was not available and the alternator was the remedy to fix the vehicle. The VIN was not available. The manufacturer was notified of the failure. The approximate failure mileage was not available.

- Chandler, AZ, USA

problem #286

Nov 052014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number:14V530000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. The VIN was not available.

- Winsted, CT, USA

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