The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not contacted. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

- Brownsville, TX, USA

Vehicle shut off when in motion at 30 mph on a city street. It was towed to a repair garage, totally dead and unmoveable. It was determined that the alternator went bad and ruined the voltage regulator, then back fed to the battery which began smoking when a jump and carry was hooked up to it.

- West Bath, ME, USA

The contact owned a 2011 Jeep Grand Cherokee. The contact stated that upon leaving work, she had noticed white smoke had begun to emit from around her passenger sun visor which had then led to a fire. The contact initially tried to extinguish the fire herself; however, the fire grew after each attempt. The contact then called that authorities and the fire department extinguished the fire. The vehicle was totaled at the scene and was then towed to an independent tow yard. No injuries were reported as a result of the fire. A fire report was filed at the scene. The dealer nor the manufacturer had been notified of the failure. The failure mileage was approximately 81,000.

- Keansburg, NJ, USA

Stall at highway speeds, repaired at local dealership but issue not related to most recent NHTSA recall number:19V-813 recall date: November 14, 2019. Asked to also have the recall repaired but there is currently no remedy for the recall, which can cause stalling. Manufacture has failed to come up with a solution for this in a timely manner.

- Watertown, MA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle would not immediately start. The vehicle was taken to the local dealer fred beans Chrysler located at 858 N. easton rd, doylestown pa 18902, who diagnosed that the fuel pump relay was defective and needed to be replaced. The fuel pump relay was replaced however, the failure recurred. The contact indicated that the vehicle was included in the NHTSA recall campaign number: 19V813000 (electrical system) however, the part needed to repair the defect was not available. The contact stated that an old part was installed but, had already failed twice. The contact indicated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. VIN tool confirms parts not available. The approximate failure mileage was 126,000.

- New Hope, PA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start on several occasions. The contact stated that on several occasions while driving, the vehicle loss motive power and stalled without warning. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact called the lafontaine Chrysler Dodge Jeep Ram Fiat of lansing dealer located at 6131 S. Pennsylvania ave, lansing, mi 48911, and it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and was not able to confirm when parts would be available. The vehicle was not repaired. The failure mileage was approximately 110,000. VIN tool confirms parts not available.

- Williamston, MI, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unnamed dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Bennington, NE, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 19V813000 (electrical system) however, the parts to do the repair were unavailable. Hayes Chrysler Dodge Jeep Ram of gainesville(3115 frontage rd, gainesville, ga 30504) was contacted and confirmed that the parts were not available for the recall remedy. After receiving the letter, the contact stated that while traveling at 60 mph, the vehicle began to lose power without warning;however, the vehicle quickly regained power and resumed normal operation. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had been notified of the recall on two separate occasions. The first time he contacted the manufacturer he was informed that the parts were not available. The second time he called the manufacturer he was informed that the parts had shipped to his local dealer and that parts were available. The failure mileage was approximately 35,000. VIN tool confirmed parts distribution disconnect.

- Gainsville, GA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. Granger motors (1708 sycamore St, granger, ia 50109) was contacted and confirmed that parts were not yet available for the recall remedy. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Ames, IA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that part was not available for the repair and provided a case number. The contact had not experienced a failure. VIN tool confirms parts not available.

- Kenosha, WI, USA

The car just shuts down when going down the road, we have almost been in two accidents on the highway when the Jeep just shut down at speed and now the car wont even start, dearlership was of no help.

- Lyman, NH, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called westbury Jeep Chrysler Dodge Ram srt (100 jericho turnpike, jericho, NY 11753), where the contact was informed that the part was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Westbury, NY, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact contacted nielsen Dodge Chrysler Jeep Ram (175 NJ-10, East hanover, NJ 07936, (973) 884-2100) and it was confirmed that parts were not yet available. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

- Rockaway, NJ, USA

I received a notice of a recall in November of 2019, I have called the NHTSA and my local Jeep service department numerous times and left my name and address/phone number to be notified when the part will be available. I have put myself on a preferred list to be call immediately when it becomes available. I am told again and again that there is no part. This is ridiculous when my car could stall without warning and could increase my risk of a crash. My car continues to run as if it is chugging.

- Munroe Falls, OH, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that after parking the vehicle in his driveway from a short distance, there was a electrical burning odor coming from the vehicle along with smoke. The contact then discovered that the coolant overflowed to the alternator without warning. The vehicle was towed to a local dealer (vision automotive group located at 920 panorama trail S, rochester, NY 14625) where it was diagnosed that the PCM failed causing the coolant to overheat and replaced the alternator, the drain tube and the battery. The vehicle was repaired. The contact was explained that the engineering of the drain tube for the coolant overflow tank was designed to be directly above the alternator and if the coolant overflows it would come in contact with the electric alternator causing a possible fire. The contact was concerned that if he would have drove a long distance his vehicle would have engulfed in flames. The manufacturer had been informed of failure and suggested the contact call NHTSA and get a service manual. The failure mileage was approximately 127,000.

- Rochester, NY, USA

I am just writing to complain that 8 months after recall 19V-813 was released there is still no fix. My wife's car randomly stalls on her and it's not safe. We know have our first child due in September and she's terrified to have to drive her anywhere as her Jeep is her only means of transportation.

- Vineland, NJ, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Ken garff West valley used (3500 ut-154, West valley city, ut 84120, (801) 966-8700) was contacted and it was confirmed that the remedy part was not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- West Valley City, UT, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the forward collision warning light illuminated and the vehicle stalled. The contact stated that several attempts were needed to restart the vehicle and the vehicle operated as designed. The vehicle was taken to maguire Chrysler Dodge Jeep Ram of syracuse (959 hiawatha blvd w, syracuse, NY 13204) however, the mechanic was unable to duplicate the failure or retrieve a fault code. The contact then received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The same dealer was contacted and confirmed that the part was not yet available for the recall repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 180,000. VIN tool confirms parts not available. Consumer stated she had the worked done on March 2020 but has recurred again.

- Marietta, NY, USA

Fca records indicate that your vehicle VIN # [xxx] was included in previous safety recall P54 (nhtsa14V-530) or safety recall R09 (NHTSA 15V-115). My 2011 Jeep Grand Cherokee is now experiencing the issues that are discussed in the safety recall V62 fuel pump relay failure. This safety concern can cause the vehicle to not start due to the fuel pump stoppage, an engine stall while stopped and/or while moving, which can cause the vehicle to crash without prior warning. This is a huge safety concern for my family and I. we have taken the vehicle to the dealership on 3 occasions concerning this issue with the fuel pump relay stoppage with no long term fixes. I have no one else to turn to and asking for your help to resolve this issue. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Rockmart, GA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Pickerington, OH, USA