The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the accelerator pedal was depressed however, the vehicle failed to respond. There was no warning lights illuminated. The contact then received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the repair was unavailable. West hills Chrysler Jeep Dodge Ram (900 w hills blvd, bremerton, wa 98312) was contacted and confirmed that the parts were not available for the recall remedy. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

- Silverdale, WA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light illuminated and remained illuminated. The contact called the walser Jeep Chrysler Dodge Ram located at 314 main street, hopkins, mn 55343, (866) 323-0559, and was informed to schedule an appointment to have the vehicle diagnosed. The vehicle was not diagnosed due to the pandemic. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 141,000. VIN tool confirms parts not available.

- Brooklyn Ctr, MN, USA

Fuel pump relay safety recall : electrical system issue with tipm-7 power module, recall # V62 (19V813000) Nov 14, 2019, told [xxx] at dallas Chrysler, dallas Georgia about this issue back in Dec 2019. Problem: The tipm-7 could fail causing the engine to stall increasing risk of a crash. Vehicle will not crank at times, vehicle will seam to be out of gas due to the fuel pump stopping during operation. I have told this to the dealer but nothing done to repair this safety issue. This is my wife's daily use vehicle and this issue must be repaired asap or Chrysler can furnish a loaner vehicle until the issue is resolved on my 2011 Jeep. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Rockmart, GA, USA

The contact owns a 2011 Jeep Grand Cherokee 4X4. The contact stated that while driving at 40 mph, white smoke began to emit from the engine as the battery light illuminated. After some time, the contact was able to restart the vehicle and drive it to eastchester Chrysler Jeep Dodge Ram (4007 boston rd, the bronx, NY 10466). The dealer initially diagnosed the vehicle with a defective water pump and thermostat. Seeking a second opinion, the contact was then able to drive the vehicle to a nearby independent mechanic who then diagnosed the vehicle with a defective alternator. The alternator was repaired by the mechanic. The failure mileage was approximately 115,000. Upon investigation, the contact also discovered that her vehicle had been placed under NHTSA campaign number :19V813000(electrical system) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had not been notified of the recall. The contact had not experienced a failure. VIN tool confirms that parts not available.

- Mt Vernon, NY, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. Neuwirth motors (219 S college rd, wilmington, nc 28403) was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Leland, NC, USA

Mientras la guagua SE encontraba en movimiento comenzo a fallar. Me estacione Y la apague Y despues no prendio. La lleve en grua al mecanico Y me informo que ES el alternador. En menos de doce meses tengo que comprar otro alternador. While the guagua was on the move, it began to fail. I park and turn it off and then I don't turn it on. I'll take her in a crane to the meccanic and I'll know she's the alternator. In less than twelve months I have to buy another alternator.

- Juncos, PR, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called chapman Chrysler Jeep located at 930 auto show dr, henderson, nv 89014, (702) 558-3000, and it was confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Las Vegas, NV, USA

The contact owns a 2011 Dodge Grand Cherokee. The contact received notification of NHTSA campaign number :19V813000 (electrical system) however, the parts to do the repair were unavailable. Thelen Chrysler Jeep Dodge Ram (4191 N euclid ave, bay city, mi 48706) was contacted and confirmed that the parts were not available for the recall repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced two failures. VIN tool confirms parts not available. Consumer stated on two occasions he had a no start condition, after 4-5 attempts it did start.

- Bay City, MI, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The vehicle was taken to rockie williams premier Dodge Chrysler Jeep (600 pleasant grove rd, mount juliet, tn 37122, (615) 444-9573) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle failed to start on several occasions. The approximate failure mileage was 100,075. VIN tool confirms parts not available. (recall related incident)

- Hermitage, TN, USA

Experiencing stationary intermittent extended engine crank time requiring multiple attempts to start the engine. Sometimes engine starts but quickly dies. Then normally starts after that. Usually happens when engine is cold. Believe related to NHTSA campaign number: 19V813 fuel pump relay, for which the remedy is not yet available. The manufacturer has failed or is unable to remedy this safety recall in a timely manner.

- Ocoee, FL, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle was at stand still, when he was unable to start the vehicle. The vehicle was not drivable. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer was not informed of failure. The VIN was included in NHTSA campaign number: 19V813000 (electrical system). The failure mileage was 103,000.

- Camden, NJ, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle stalled without warning. On one occasion while driving at 50 mph, the vehicle stalled without warning and damaged his front passenger tire. The contact took the vehicle to an independent mechanic and had the tire replaced. Upon investigation, the contact discovered that the vehicle was included in NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. Mancari's Chrysler Dodge Jeep Ram (4630 95th St, oak lawn, il 60453) was contacted and confirmed that the parts were not available for the recall repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had been notified of the failure and instructed him to take the vehicle back to the dealer for an inspection. Once the vehicle was taken back to the dealer, the dealer was unable to duplicate the failure. The failure mileage was unknown. VIN tool confirms parts not available.

- Chicago, IL, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer was not contacted. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

- Needham Heights, MA, USA

Burning smell and smoke from under hood while driving so I pulled into ntb service center. They immediately checked my vehicle and said that my alternator was burning and that my vehicle was unsafe to drive. Ntb replaced alternator the next day.

- Shrewsbury, MA, USA

I've been having numerous possible safety issues with this vehicle, for example : intermittent starting, lost of power @ highway speed, proximity sensor giving warning while driving with no obstruction in path, air ride system adjust at random even while parked ect.

- Kennesaw, GA, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while performing a VIN search, the contact became aware that the vehicle was subjected to NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the dealer nor the manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Sherman, TX, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to turn on. There was no warning lights illuminated. The contact stated that the vehicle was diagnosed by an independent mechanic. The contact was informed that the battery was drained from a relay that remained on while the vehicle was turned off. A VIN search showed that the vehicle was subjected to NHTSA campaign number: 19V813000 (electrical system). Alberic colon auto sales Inc located at (avenue john F kennedy, carretera ste 2, km 34, san juan, pr 00920), was contacted by phone. The contact was informed that the part to do the recall repair was not yet available. An attempt was made to contact the manufacturer but was unsuccessful. The vehicle was not repaired. The approximate failure mileage was 76,150.

- Guaynabo, PR, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact stated while driving at an undisclosed speed and making a right turn the vehicle stalled without warning. The contact restarted and drove to the residence. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was 87,000. VIN tool confirms parts not available.

- Kirtland, OH, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start after multiple attempts while pushing the start button. The contact spoke to South Chicago Dodge Chrysler Jeep located at (7340 S western ave, Chicago, il 60636) where the contact was informed that the vehicle was previously repaired under NHTSA campaign number: 19V813000 (electrical system). The VIN tool showed that the vehicle was still subjected to the free repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

- Chicago, IL, USA

The contact owns a 2011 Jeep Grand Cherokee. The contact was informed that the VIN was included in NHTSA campaign number: 19V813000 (electrical system). The contact stated that the vehicle was at stand still and was unable to start. The contact stated no warning light was illuminated. The contact stated that landmark Dodge Chrysler Jeep Ram (located at 6850 mt zion blvd, morrow, ga 30260) exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. The part was not available for the repair. Parts distribution disconnect. The failure mileage was 101,000. (recall related incident)

- Riverdale, GA, USA