10.0
really awful- Crashes / Fires:
- 6 / 5
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 64,001 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Vehicle cranks but does not starts. Part not available. Dealer claims is in national backorder. Vehicle was towed to dealer and diagnosed as a defective total integrated power module. Other 17 similar vehicles waiting for same part at Chrysler Jeep dealer repair shop.
- Toa Baja, PR, USA
Started having problems starting my Jeep on August 13th 2013. I travel to all parts of the city and in some cases find myself in areas that you would most certainly not want to be stranded...by the end of the day, I found myself in a bad part of town and the vehicle would not turn over...took about 25 minutes to final start and I got it home. The next morning, the same problem. When I finally got it started, I took it directly to the dealership....there it has been for almost 4 weeks w/ no real solution in sight..I am told it may be the tipm"?? and that this part may not even be available through a 2nd or 3rd party manufacturer that may be going out of business?? where does chryseler stand on this??? sounds like this is a hugfe issue that is cropping up and nobody has any answers for the how many thousands of consumers w/ the same issue?? I pray it doesn't put someone in a compromising position wherein they are injured by circumstance through this issue or stranded w/ a health condition that leads to something more??"
- Columbus, OH, USA
Diagnosed as tipm problem (totally integrated power module) car initially had problems with headlamps and wipers malfunctioning, then ignition wouldn't turn over and then when it finally did the car could not be turned off! brought car straight to Jeep dealer after it wouldn't turn off and was told it was tipm. They said part was back ordered over a month and car can not be driven in the meantime. This is a huge consumer problem across the country with multiple model Jeep and several model years. The part is impossible to get and I was even told a boat sank and that it why it is back ordered nationally for months. Looking at other consumer complaints online this should be a recall. Cars are not able to be driven and people are waiting months for the part.
- Weston, CT, USA
Went to start my Jeep after it sat for a few hours and noticed extended cranking. It did fire up and I drove 65 miles to the gym. Same extended cranking issue when I got out the gym an hour later, but eventually, started and I made it home. Did this one more time few days later and the first Monday in August it wouldn't start when I went to leave for work in the morning. Took my wife's vehicle O work and she tried it a few hours later and it fired right up. Brought to local shop to have them look at it since they can service my extended warranty. After a few days there I was notified that it was he tipm and the part we on order, but was on national back order from Jeep and I was number 141 in line waiting for one. As of today, 9/3/14, still no part and still no estimated delivery of said tipm. I have not been able to drive the Jeep since then because it is unreliable transportation and my job requires me to travel up to 300 miles per day. Have now made two payments on a vehicle I can't use.
- River Ridge, LA, USA
The contact owns a 2011 Jeep Grand Cherokee. The contact was driving approximately 60 mph when the vehicle stalled. The vehicle was taken to the dealer for diagnosis but was not repaired. The technician stated that because the check engine lamp was not illuminated, the vehicle could not be diagnosed. The manufacturer was not made aware of the failure. The approximate failure mileage was 15,000.
- Orlando, FL, USA
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving approximately 50 mph the vehicle stalled. The vehicle was taken to the dealer for diagnosis. The technician stated that the engine module would have to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 59,600.
- New Orleans, LA, USA
On the weekend of 6/9/12, my vehicle began giving starting problems and shutting down while driving. The dealerships service department was closed so I had to wait until Monday 6/11/12. I made several attempts on that day to have the vehicle checked out but the service department kept giving me a run around. The vehicle spent the night at the dealership and was checked the following day. I received a call that my vehicle is ready and was informed that a flash was done and a new computer had to be ordered that's why the check engine light is on. Left the dealership and the vehicle shut off once again while driving and when I attempted to restart it was giving the hard start once again. On 6/16/12 the vehicle was fully un-operational and had to be towed to the dealership. It sat there until the part arrived and was installed. On 6/21/12 I picked it up once again it's suppose to be working great because the computer was replaced. Less than an hour later it did not want to start again. I carried it back down on 6/22/12 and on the way there the vehicle shut down. Later that day found out another part had to be ordered. 6/29/12 my vehicle was ready again and said to be working great and it was because the hard start problem was fixed but the shutting down was not fixed because it occurred once again on 7/1/13 and has been happening constantly for over a year.
- Christiansted, VI, USA
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while attempting to start the vehicle, the vehicle stalled without warning. The vehicle was taken to the dealer for diagnosis but they were unable to duplicate the problem. The manufacturer was notified. The approximate failure mileage was 641.
- Bay City , MI, USA
Multiple issues. It began with the key less remote entry not working properly, not opening or locking the car. I then began to notice the car would unlock itself overnight (luckily it is kept in a garage). Moving forward, when I would put the key in the ignition, the car would start, I would then put the car in reverse, and it would immediately shut off, all power gone. I would have to slam the car into park and try again. Most recently, I will put the key in the ignition and turn the car on, unfortunately, the car never turns on, it idles in the ignition phase just before it turns on.
- North Bergen, NJ, USA
I bought a 2011 Grand Cherokee from shave Jeep in thousand oaks, ca. The vehicle started to malfunction within days after purchase. It would seize up, usually at highway speed, stall out, thus losing power steering and brakes. I brought the car in for service about 8 times until I almost got hit by a big rig on the highway at night when my car died. The constant engine light reading was a camshaft position sensor. Chrysler techs attempted to resolve the problem without any luck. Unfortunately the dealer swapped out cars with me and I found out they sold this vehicle without telling the new owners of the major mechanical problems.
- Agoura Hills, CA, USA
Engine starts after key fob is bumped. My garage is inside my house. We could die from carbom monoxide poising reported to dealership they said nothing could be done.maybe my attorney can do something.
- Pittsburgh, PA, USA
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that at engine start-up. The check engine warning light illuminated, causing the vehicle to hesitate to start. The failure was experienced numerous times. The vehicle was taken to the dealer numerous for the failure and a diagnostic was performed that was unable to locate a failure. The dealer replaced the starter cylinder however, the failure was not corrected. The check engine warning light continued to illuminate and flash sporadically. The failure mileage was 16,000 and the current mileage was 25,000. Updated 12/06/12 the dealer replaced the cam sensor, fuel pump, cylinder head and ignition switch. The replacement of the fuel pump, did not resolve the issue. Updated 12/06/12
- Alderson , WV, USA
Our 2011 Jeep Grand Cherokee has exhibited multiple instances of sudden unintended acceleration (sua). It has occurred to my wife, one of our sons who is and aerospace engineer and myself on different days at different speeds and locations. I personally have experienced it on two occasions, one of which caused a minor accident as I was backing out of a parking space, with my foot on the brake put the car in drive and it lunged forward of its own Accord, there were two other people in the car and a witness outside the car who reported it just lunged and the brake lights were still on. Chrysler inspected the car, found nothing and has closed the case. I called Chrysler and asked that we discuss the issue they said they found noting, fixed noting and thus the case is closed. So they are calling three people bold face liars and my concern is they did not find anything so the cause of the problem still exists and can happen again and my wife is at risk every time she gets in the car. There are over 1,000 complaints on various forums about sua instances on Jeep Cherokee, channel 7 news even did a segment on it a few years back. Can you please help at all on this issue? thank you.
- Lafayette, CA, USA
- Teaneck, NJ, USA