really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
22,072 miles

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problem #12

Jun 192016

Grand Cherokee 4WD 8-cyl

  • 64,500 miles
Was slowing down from 50 mph to make a left hand turn. As I was entering the turn, at about 30 mph, the engine shut off. All dash lights still functional, radio was still on, turn signal still on. There was no sputtering. Lost power steering and power braking (and any other items that are not functional while in "run" mode). Shifted to "neutral", but it would not start because the transmission was not in "park". pulled to the side and stopped the vehicle, put it in "park". started like nothing had happened. There were no warning lights before shutdown, there are no service lights or obd II codes stored in computer. Was using the push button starter, the key fob was in my pocket.

- Brooklyn Park, MN, USA

problem #11

Aug 132014

Grand Cherokee 4WD 8-cyl

  • 44,000 miles
When pressing start button, engine cranks for about 8 seconds and won't fire. Can press start button again, sometimes starts on 2nd or 3rd try, sometimes not until the 6th try. Problem progressed to a condition where the engine was running, but sputtered and did not want to stay running. Was able to drive vehicle home since it wasn't far away. Tow truck has taken Jeep to the dealer and am waiting for part to arrive from New York but have been told it may not be available. Parts and labor are not covered by warranty, dealer states that gas tank needs to be removed for the repair.

- Rosemount, MN, USA

problem #10

Feb 052014

Grand Cherokee 6-cyl

  • 44,000 miles
Several times, engine stalled during commute in heavy traffic. Fule pump continued to run after engine was shut off.

- Ewa Beach, HI, USA

problem #9

Dec 112012

Grand Cherokee 4WD 6-cyl

  • 21,517 miles
2011 Jeep Grand Cherokee. Consumer writes in regards to vehicle stalled then turned off while driving. The consumer stated when the vehicle stalled, it became impossible to the steer the vehicle, the brakes did not respond, the headlights went out, they blinkers did not work and the dashboard was dark. The only display on the sash was the radio/navigation display and the center console text indicating how to start the vehicle. The consumer tried pressing the brake and the start button, but nothing happened. When she slowed down enough, she pushed the transmission lever hard into park, hoping to bring the vehicle to a complete stop. The vehicle was towed to the dealer. The service technician determined the remote keyless entry module was not communicating correctly with the other modules associated with operating the vehicle correctly. An update was performed on the modules, including the remote keyless entry module. However, the technician could not guarantee that it wouldn't happen again. On January 9, 2013, a similar symptom occurred again. When the consumer pushed the ignition button, the vehicle started, but it only lasted for a moment. It then shut down and the center console text displayed on how to start the vehicle. The consumer then pressed the brake and the push button and the vehicle started again, but shut down minutes later. When the key fob was physically placed in the ignition location, the vehicle started without any problems.

- Federal Way, WA, USA

problem #8

Jun 162012

Grand Cherokee 6-cyl

  • 30,000 miles
My issue is with the A/C evaporator in my 2011 Jeep Grand Cherokee. After driving for about 3 hours on the road with the A/C in use the evaporator freezes up and air stops blowing out of the vents. I can still hear the A/C working but nothing blows out. I took my car to the dealership and they told me Chrysler is aware of the ongoing and reoccurring problem but has determined that they are not going to fix it. They recommended that I just use the A/C on a warmer setting or turn it off after it freezes up and wait a while for it to thaw out. I believe this is an unacceptable fix for a problem that I have and that should be covered under my warranty. I know other people with Chrysler vehicles that have the same exact issue. This can be very dangerous when you are on a road trip in the South in heats of 100+ degrees especially when you plan to ride in a car with functional A/C. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Dallas, TX, USA

problem #7

May 132011

Grand Cherokee

  • 8,000 miles
2011, 2012 Chrysler vehicles with the pentastar V6 3.6 liter engine are rated to tow 5000 lbs unrestricted with the tow package installed. There is a design defect in the cooling system in that it cannot cool the engine when towing about 3500 lbs uphill. The tow vehicle starts uphill at the highway speeds of 65mph in the passing lanes with enough power to continue and suddenly without any warning, lights, etc., the tow vehicle looses power and abruptly slows to a maximum speed of about 27mph. With all other vehicles on the road trying to get by and not slow down, this creates an extremely dangerous situation of attempting to cross 3 lanes or more to get off the road while tractor trailers have to slam on the brakes and hopefully screech to an almost stopped position to avoid killing the families in the tow vehicles. Chrysler has confirmed the problem but has refused to do anything about it and has insisted that the vehicles are working the way they were designed but are obviously not working within the advertised specifications. Chrysler does not want to change the advertised specs due to the fact that it might cost them money, even though many peoples lives are at risk. Chrysler could easily perform a recall and fix the problem, saving lives, but there would be a small monetary cost to Chrysler.

- Highlands Ranch, CO, USA

problem #6

Nov 252011

Grand Cherokee 6-cyl

  • 479 miles
We purchased a new 2011 Jeep Grand Cherokee 11/23/2011. The car had 308 miles on odometer. On 11/25/2011 as we were going out of town the vehicle's diagnostic (obd II) system warning appeared, with a symbol "mil" indicating a malfunction indicator light. I checked the fuel tank cap and it was tight, I drove the vehicle to the nearest Chrysler/Jeep dealership in hamptonroads, va. The service department checked out the problem and determined it to be a # 6 cylinder, misfire-coil failure. None were available for replacement. The service department person stated that it was ok to drive the vehicle locally but suggested it would not be a good idea to drive it out of town, as it would not get very good gas mileage! we started to drive the vehicle home, however; approximately 2 miles after we departed the Jeep dealership the vehicle caught a fire and burned the entire engine compartment/front of vehicle. We, my wife and I escaped without physical harm, but had to stand by and watch it burn until the firedepartment arrived.

- Yorktown, VA, USA

problem #5

Dec 012010

Grand Cherokee 6-cyl

  • 5,000 miles
The contact owns a 2011 Jeep Grand Cherokee Laredo. The contact stated that when trying to accelerate and merging onto the freeway, the vehicle would hesitate and the engine rpms would increase drastically. The vehicle was taken to a dealer where they advised her that the failure was caused by a computer malfunction, among other things. The vehicle was reprogrammed but the failure persisted. The vehicle was taken back to the dealer where they advised that they were unable to diagnose the failure. The vehicle was not further repaired. The manufacturer was contacted and they offered no assistance. The failure mileage was approximately 5,000. Updated 12/28/11 the consumer no longer owns the vehicle. Updated 05/02/12

- Marysville, WA, USA

problem #4

Oct 162011

Grand Cherokee 6-cyl

  • 43,000 miles
2011 Jeep Grand Cherokee fire. Total loss October 16, 2011 flames started under drivers side front after all vehicle lights came on starting with drivers side blinker indicator. Approx 43,000 miles on vehicle. Many service issues since purchase including replaced piston. Said they could have replaced the whole engine but instead just replaced piston. Police and fire came to mile marker 82 on I-94 South in wi. Wi state patrol tomah crash form dot document # [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Janesville, WI, USA

problem #3

Sep 282011

Grand Cherokee 4WD 8-cyl

  • 4,100 miles
Tried to pass another vehicle on the highway by pressing down on accelerator expecting to have more power to come on as vehicle goes into lower kick-down gear and my vehicle started to shake "violently" with no increase in power coming on. This loss of power/violent shaking almost caused and accident from the vehicle behind me as I lost power with no warning to car behind me as break lights would not be applied by me as I was trying to speed up. I encountered the "violent shaking" situation 4 times in total. I would compare the feeling to driving a manual stick shift and not giving it enough gas and as a result the car starts shaking uncontrollably. I am concerned the outcome in the future may not be as favorable for me or others if they experience this situation..

- Philadelphia, PA, USA

problem #2

Mar 262011

Grand Cherokee

  • 20 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the automatic starter failed. The vehicle was taken to an authorized dealer where the wiring harness under the hood was repositioned, allowing the hood to close correctly and allowing the automatic starter to function. The contact also stated that the air conditioner failed. The vehicle was taken back to the authorized dealer where the coolant condenser was replaced. In addition, the electronic stability control and engine malfunction lights were also illuminated on the instrument panel. The vehicle was taken to the authorized dealer on four occasions for these failures. The contact felt the vehicle was unsafe to drive due to the consistent failures. The failure mileage was 20 and the current mileage was 9,500.

- New Britain, CT, USA

problem #1

Nov 132010

Grand Cherokee

  • 250 miles
Driving down the street when white steam like smoke comes from under the hood. The smoke becomes dense and there is a smell of hot transmission fluid. The vehicle begins to power off and upon exiting the vehicle there is a strong smell of transmission fluid and a large pool of fluid discharged under the vehicle. The car was towed and returned to the dealership. The dealers technician reported, "technician performed visual inspections and clean off of fluid found the transmission cooler lines at the radiator had disconnected due to not be improper connection issues reinstalled both transmission cooler lines and clamped lines, tested pressure on both lines. Filled system and test drove and cleaned (due to massive spray from lines coming loose), pulled vehicle back into shop and rechecked fluid level and cleaned area (repeated this process several times to bring fluid level to proper level) finish cleaning engine area and verified. Parts:6 fluid-atf +4". my issue is that I had just exited a high speed, 65mph, highway and if this failure had happened on something less then a slow secondary road with no traffic, there could have been a significant accident or potential injury.

- Oshkosh, WI, USA