9.0

really awful
Typical Repair Cost:
$7,800
Average Mileage:
106,300 miles
Total Complaints:
8 complaints

Most common solutions:

  1. replace engine (6 reports)
  2. not sure (2 reports)
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problem #8

Feb 242022

Grand Cherokee Limited 5.7L Hemi V8

  • Automatic transmission
  • 185,000 miles

I have a 2011 Jeep Grand Cherokee and replaced the engine in 2017. About 3 weeks ago, my car just stopped on me one morning when I was on the way to the grocery store. I tow'd it to the closest Jeep dealership and today learned that the engine is not reparable and would have to be replaced.

I also was told that due to increase in the cost of parts, it would cost $14k to replace my engine at the dealership, including $1700 to tear down the engine currently in the vehicle. In 2017, the replacement cost was about $8.5k. I have no idea how it now costs $6k more, and the warranty on the replacement engine only covered me up to 3 years.

I paid over $40k+ for a new 2011 Jeep Grand Cherokee, thinking I had a top of the line car that would stay with me for a while. Now, it's dead at the dealership with no hope given - other than paying $14k for a new engine.

- woodjeepcherokee, Houston, US

problem #7

Oct 152019

Grand Cherokee Overland 5.7L

  • Automatic transmission
  • 181,000 miles

Roller lifter failure. Lifter came apart and ruined engine.

- Mark S., Joplin, US

problem #6

Sep 222018

Grand Cherokee Oerland 5.7L V8

  • Automatic transmission
  • 92,437 miles

Seems that are several similar issues. Decelerating in a right turn, the engine just quit. Fortunately I was on a country road with no traffic. Anyone aware of a fix?

- Vic S., Snohomish, US

problem #5

Apr 032016

Grand Cherokee 3.6L,V6

  • Automatic transmission
  • 58,844 miles

Service department of the Dealer refused to service said vehicle in respect of the "3.6L ENGINE LEFT CYLINDER HEAD EXTENDED WARRANTY". Vehicle was repaired on 04/28/16 and in the possession of the Dealer until I pay the repair cost of some $6500 CND.

I have contract with TD Financing Service for a remaining 22 monthly payments of $745.05 cnd.

I NEED ADVICE ON HOW TO REGAIN MY VEHICLE WITHOUT THE OBLIGATION OF PAYING THE INHERENT SERVICE CHARGES OF $6500.00 +?

Update from May 12, 2016: Service department of Dealer refuses to submit the diagnostic evidence to Chrysler Canada for adjudication and or Legal Explanation by Chrysler Canada as to the status of the Engine in respect of the extended warranty i receive in January 2015: X56-VIN: 1J4RR5GGXBC627460. 3.6L ENGINE LEFT CYLINDER HEAD EXTENDED WARRANTY ?

- Mike K., White Rock, BC, Canada

problem #4

Dec 062015

Grand Cherokee Laredo 3.6L V6

  • Automatic transmission
  • 114,381 miles

My 2011 Jeep Grand Cherokee had catastrophic engine failure at 114,381 miles due to a broken crankshaft. This is a defect in manufacturing per mechanics and service managers from several dealerships. I have documentation of all oil changes, maintenance and recalls. The dealership quoted $7800 to replace engine, the dealership has offered no good will and Chrysler after many calls to their consumer complaint center and customer assistance refuses to back its product because the engine has over 100,000 miles even though it is a defect! I still owe almost $13,000 on this vehicle and they expect me to pay almost $8,000 dollars to fix something that broke due to their negligence not mine. Chrysler - Jeep does not back its product. They state on their website Customer Satisfaction is #1, that could not be farther from the truth. Save your money, do not buy a Chrysler product!

- m.w., Holts Summit, MO, US

problem #3

Dec 292015

Grand Cherokee Laredo 3.6L V6

  • Automatic transmission
  • 80,500 miles

Our engine suffered what the dealer describes as a "thrown rod" which resulted in complete engine failure. Dealer and Fiat-Chrysler America say since it is three months past warranty period, even though well below the mileage limit, they will not cover the repair. This was a used vehicle so I do not have prior records, but has been well maintained since I have owned it. There is no reason for such a catastrophic failure at such low mileage other than a manufacturing defect. FCA should stand behind their product and cover the repair.

- Charles H., Bonney Lake, WA, US

problem #2

Jul 102015

Grand Cherokee LX 3.2L

  • Automatic transmission
  • 73,200 miles

The car sensor started showing hot - pulled off side of road and called mechanic. Mechanic asked if car would start up - the car would not start. Per the mechanic - a leak in the radiator hose caused the engine to seize up. No real warning - car stopped working.

Towed to dealership - dealership, calls and says the problem is caused by a leak in a hose, hoses and radiator only covered for 36000 miles so the engine repair is not covered by warranty. Total estimate to replace engine and fix hoses is $8,700.

I find this to be a deplorable situation - a company the size of Chrysler should stand behind their product and make the repairs for something that is obviously not an owner issue. BTW - maintenance records on the car are impeccable. Just had car into dealership to fix recall notices 3 months ago.

If Chrysler does not stand up and fix the problem (I have called resolution department) this will be the last American made car I or anyone in my family will purchase. We have owned 3 Jeeps over the past 10 years (my son bought one as well) and I will make sure I tell everyone about this horrific experience.

- Christopher S., Glenwood, MD, US

problem #1

Mar 312013

Grand Cherokee Lerado 3.6L

  • Automatic transmission
  • 65,000 miles

Had my jeep towed to my dealer, they assessed the damage said I had 100,000mile warranty everything should be covered. jeep warranty department had called told my dealer it not covered. the seam in the radiator had split which caused the antifreeze to leak out causing the engine to over heat. jeep said being that the radiator wasn't covered under the warranty and that is what caused the problem they couldn't help with any repairs. what kind of sh*t is that who do I need to talk to how come the radiator isn't part of the drive train the engine needs a cooling system dosn't it who do I call for answers?????

- Jeffery M., Carbondale, PA, US