fairly significant
Typical Repair Cost:
Average Mileage:
35,550 miles
Total Complaints:
25 complaints

Most common solutions:

  1. replaced cylinder head (10 reports)
  2. not sure (8 reports)
  3. dealer reset computer (2 reports)
  4. replace esim switch (2 reports)
  5. replace filler tube (1 reports)
  6. replace oil cooler, oil pump and solenoid (1 reports)
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This problem may be covered under warranty. Ask your Jeep dealer.

problem #25

Jan 192022

Grand Cherokee Summit 3.6L

  • Automatic transmission
  • 84,940 miles

The check engine light started which led to a leak in the oil cooler, which led to an oil pump and solenoid replacement. Took at least 3 days for the repair and cost over $3000.00 to fix.

- Richard K., Terryville, US

problem #24

Feb 072017

Grand Cherokee 70th Anniversary Edition 3.2L V6

  • Automatic transmission
  • 55,000 miles

After owning several American made cars that had significant problems with them (including the first year Jeep Grand Cherokee which turned out to be the BIGGEST money pit in the world), I bought a 2003 Isuzu Rodeo. It was the BEST vehicle I ever owned. Nothing ever went wrong with it, except for maintenance, such as brakes, oil changes, etc. At 230,000 miles, and it was needing new tires, I tentatively began a car search. Very much to my now husband's begging and pleading, I searched for American made. I came across this Jeep, with only 25,000 miles on it. I was in love with it. Until the check engine light came on. After taking it to my regular mechanic, he advised it was a cylinder head that was covered under manufacturer warranty. After 10 days of having my Jeep, the dealer fixed it. So I thought. The day after picking up the Jeep, the check engine light came back on. The dealer targeted it as a software update, no major time spent. The check engine light would come on, then go off all summer long. As the weather turned colder, it was on most of the time, and at the time I took it back to the dealer (it was throwing up the same code), it was on all the time. They wanted $2200 to fix the cam phasers, as well as fix a transfer case leak (another, different story). All problems I have seen since discovering this wonderful website. This vehicle currently has 65,000 miles on it. This should still be a new car!!!! The Jeep was taken to my mechanic, who has started with replacing the solenoid. I can tell the problem has not been resolved, as my gas mileage has not gone back up to the 21-22 mpg. So I expect the four cam phasers will have to be replaced. I keep my oil changed. After reading the problems very similar to mine, and plenty that I have not experienced, and the high rate of issues associated with this particular year, I feel solid in the fact this Jeep needs to go. My new purchase will NOT be American made.

- Jennifer Z., Wentzville, US

problem #23

Nov 072016

Grand Cherokee Limited V8

  • Automatic transmission
  • 88,000 miles

After getting code error p0001 and pooob I replaced crankshaft and camshaft sensors. An internet search shows that Jeep/Dodge has major issues from 2010-2012 Hemi engines where the camshaft solenoid needs to replaced due to broken screens. Obviously a major flaw in design. A screen fix is 1500 dollars? Come on guys....This fix after buying the car used on the 2nd day will be close to 1500 all LABOR. This is a joke.

- jlukaszek, Oswego, IL, US

problem #22

Jul 142016

Grand Cherokee Laredo 3.2L

  • Automatic transmission
  • 99,999 miles

the prolem is that I hav owed this jeep for 3 months and have paid more then 8,000.00 Dollars with in 6500 miles and the costs for this should be returned to me for having my jeep inthe shop for the fourth time and 3 days each and cost to get after I need to pick it up. who is going to fix this its the computer more you sh*t you put in it the more it cost to fix it . Make recall on this . I starting to think I should of bought a ford.

- Steven P., Colorado Springs, CO, US

problem #21

Oct 212015

Grand Cherokee V6

  • Automatic transmission
  • 44,836 miles

Antwerpen jeep still has not fixed the problem. The engine light comes on and stay for a long period of time. I also see heat vapors rising from the hood of my car

- Sandy H., Columbia, MD, US

problem #20

Jan 212015

Grand Cherokee Limited 5.7L V8

  • Automatic transmission
  • 29,912 miles

Another problem with the ESIM switch. They wanted to charge me for the replacement ESIM switch, I refused and reminded them that the ESIM switch was recently replaced and it was under a MOPAR warranty.

- sylc, Chula Vista, CA, US

problem #19

Aug 092014

Grand Cherokee Limited 5.7L V8

  • Automatic transmission
  • 26,165 miles

One of many issues with this vehicle. They replaced the ESIM switch.

- sylc, Chula Vista, CA, US

problem #18

Apr 022015

Grand Cherokee Overland 3.2L V6

  • Automatic transmission
  • 70,000 miles

Fixed under the powertrain warranty (5 yr 100,000 miles).

Excellent service and though it took two days, its done.

- brnxeyed, Bay Shore, NY, US

problem #17

Oct 232014

Grand Cherokee Limited

  • Automatic transmission
  • 43,000 miles

TWO days after spending $400 to replace the 'fan in the module,' on Wednesday October 22, my check engine light comes on. I took it back to Quirk Jeep on Thursday October ‎23rd. Now, the issue is ‘evap leak, star case open for fuel filler tube.’ Quirk ordered filler tube as not in stock. Quirk says they will help out again a little, but charge is going to be around $400.00, but won't know until it gets fixed sometime next week and it takes about 2 hours for repair. More time wasted and NO car to work my sales route! Evap leak filler tube NO CHARGE by Quirk this time. Thank you. However, I've already spent close to $800 on the previous two major problems!

- kerriema, Humarock, MA, US

problem #16

Sep 012014

Grand Cherokee Laredo 3.6L

  • Automatic transmission
  • 43,000 miles

This has has been my #1 problem with my Jeep. Hate to see that my check engine light is on. Was told it would be fine until repair's can be done.

- Erika D., Indianapolis, IN, US

problem #15

Oct 022014

Grand Cherokee Limited 3.2L V6

  • Automatic transmission
  • 39,320 miles


- Harry W., Brick, NJ, US

problem #14

Mar 192012

Grand Cherokee LX 3.2L V6

  • Automatic transmission
  • 13,738 miles

Bought a brand new 2011 Jeep Grand Cherokee from White Plains dealership in October 2011. We came all the way from Massachusetts to buy it in New York because they had the exact color and options we wanted and had the best price. Around 13,000 miles (March 2012) check engine light came on brought it into local dealership said "the computer needed to be reset." Picked up car, once again check engine light came on, brought into same local mass dealer and said my brand new 5 month old car's cylinder #4 was misfiring and needed a left front Cor engine head (major engine work) and would take 15 hours of labor to complete! Car was in shop for nine days. Picked up car, once again check engine light came on the next day, brought back to dealership and was told " car needs a catalytic converter!

I contacted White Plains to let them know what was going on. They were sorry that I was having problems. Granted, Chrysler paid for work to be done but I had no car to go to work for over two weeks because I didn't buy an extended warranty and a $30,000 dollar car that couldn't pass inspection and illegal to drive on road because of carbon emissions coming out of tail pipe.

Got car back yesterday, so far no check engine light on. Have now purchased an extended warranty because through research have found out that several other 2011 Jeep Grand Cherokees are having similar engine problems. It appears to be some design flaw from factory. Be aware that if you run into problems with your car, Chrysler/Jeep doesn't want to know you unless your car meets every aspect of New York Lemon Law and the White Plains Dealership will not compensate you for selling you a defective car that has been in shop 12 days in the last month and have had no way to get to work.

Granted the dealership did not build the car but where is the allegiance to their customers and they should back up the products that they sell. There is a Uniform Commercial Code Summary in the U.S. that states " For a majority of people the purchase of a new car is a major investment, rationalized by the peace of mind that flows from it's dependability and safety. Once their faith has been shaken, the vehicle loses not only its real value in their eyes, but becomes an instrument whose integrity is substantially impaired and whose operation is fraught with apprehension." Consumers beware. "

- murrin, Gloucester, MA, US

problem #13

Apr 032013

Grand Cherokee Overland 3.6L Penestar

  • Automatic transmission
  • 30,000 miles

I have taken this car to 3 different repair shops for the rough running engine with the check engine light. After new spark plugs and wires and a reset of the computer, no change to the code which said problem with # 3 cylinder. I dread taking it to a dealer for fear they will rip me off with a head replacement or some other nonsense. This is a new car that should not have these kinds of problems.

Chrysler builds defective vehicles and then sticks the consumer with the bill. That's why they went bankrupt. I will never own another one

- Steve M., La Mesa, CA, US

problem #12

Sep 272012

Grand Cherokee Overland 3.5L

  • Automatic transmission
  • 25,000 miles

My check engine light came on today, I drove 35 miles for them to tell me I need to replace my cylinder head. I should note this happened to my neighbor as well.

- Daniel H., Tyngsboro, MA, US

problem #11

Jun 012013

Grand Cherokee 70th Anniversary 3.2L V6

  • Automatic transmission
  • 24,057 miles

Took my Jeep in on 06/01/2013 for check engine light and running rough. well my Jeep is still in service as of 06/19/2013. Dealership replaced head and something do with exhaust, received a call on 06/17/2013 that my Jeep was ready but when I got there and started it up check engine light was on AGAIN so it was not fixed, had to leave it there!! I called jeep customer relations office and let me tell you they NO help at all. I got a call from the dealership today 06/19/2013 that there was no tech to look at my Jeep so they have not found out why the check engine light is still on. I am beyond PISSED now. I called Jeep customer relations again and ask for them to transfer my Jeep to another dealership and they informed me it would be at my cost!! PLEASE if anyone has any advise on what my next step should be please let me know. I am shaking I am so mad!

- laymance, Texas City, TX, US

problem #10

Oct 142012

Grand Cherokee Limited 3.6L V6

  • Automatic transmission
  • 27,962 miles

Guys please be careful with going only on external appearances and marketing techniques (I am not implying the first reviews made by auto magazines as they get only a “first impression” point of view). I am based in Dubai and bought a Jeep Grand Cherokee (Limited) 2011 in July 2011 and was very impressed by it. I even went around promoting the product to my friends and family so much that even my brother in Australia bought a new one. Moreover I was even planning for a Dodge charger as my next car. My best buddy too has almost booked a new Jeep GC 2012. Unfortunately it has lived to its reputation of very poor reliability. I have been experiencing software and GPS issues from day one. The pad of the parking break came off in 5 months’ time and dealer said it was not covered under the warranty clause and I had to pay for it. Luckily for me the service consultant gave me such a shoddy service that the charge for the same was written off as a measure to compensate for the inconvenience caused to me. (I do not want to give details of the same as it was addressed by the service manager) I took the vehicle on an Oman trip (no off-roading and I have never used it for off-roading) around 6 months after buying the car and it wouldn’t start after doing an uphill (again on good tarred road.)I had taken it to the dealer and they said everything is ok. Now the vehicle has developed some engine issues as the Engine fault light (also called as MIL (Malfunction Indicator Light)) comes on. I cannot understand how a new vehicle can have so many issues? I have been perfect with its service and have allowed only the authorised dealer to even touch it. The dealer technicians cannot seem to find what the issue is with and had reset the computers so that the MIL light goes off. Yesterday the light came back on. Worst of all is I am left without a vehicle for all these days and they refuse to give a spare vehicle. I had also called Chrysler Middle East who promised to get back on the issue but with no luck (they did not even call back). The car spent 3 days at the work shop and I guess it is only fair that I am given a replacement car. The warranty conditions in the US covers this factor wherein the dealer should arrange a replacement car (if the car develops issues during the warranty period and KM limit). This clause unfortunately has been conveniently removed for the Middle East. I even searched the net on the same and came across lots of negative feedback on Jeep GC (the new model) at American forums where they are more transparent. I really wish reliability issues were brought up so that other buyers are not caught off-guard after shelling out so much money for a product that only looks good. I honestly regret for not having gone for a Pajero or a Japanese car. This is the first time I ventured for an American vehicle and I consider it the biggest follies of my life (by the way I used to own a Mitsubishi Pajero which I sold to buy the Jeep). So much of American tax payers ‘money has gone to revive the Chrysler Group and I think the people of America deserve more dedication from this group to upkeep the reputation and trust of the consumers towards American products (especially cars), in the international market. Another warning; please do not go by what the sales persons at the Trading Enterprises say as they are extremely economical in the “truthfulness” area. To all aspiring Jeep owners, my suggestion is to do a research on the net before buying this vehicle.

- smathew, Dubai, Dubai, United Arab Emirates

problem #9

Aug 162012

Grand Cherokee Laredo V6

  • Automatic transmission
  • 19,263 miles

really disappointed! we don't expect this kind of problem with a new car!

- John S., Montreal, QC, canada

problem #8

Aug 122012

Grand Cherokee Laredo 3.6L

  • Automatic transmission
  • 31,400 miles

I just picked up this CPO 2011 JGC Laredo three days ago and drove around maybe 300 miles. All of a sudden, the check engine light comes on. Did not expect something like that to happen this soon. Since it was a sunday, took it to the Pepboys and got it diagnosed, I was told that cylinder #2 is misfiring. Is this a common problem that all cherokee's having? seems like there are way too many complaints out there.

Hopefully this is covered under warranty, I am going to take it to the dealership in the next day or two and hopefully they will be able to fix it without any major issues.I really love this car and would hate to tell myself that i made the wrong decision in buying this car.

- gkopram, Philadelphia, PA, US

problem #7

Feb 292012

Grand Cherokee

  • Automatic transmission
  • 13,000 miles

A week before my check engine light came on, I started noticing that when the car was stopped at a red light, stop sign, etc., the car seemed to shudder and act like it was going to stall. I had my husband drive it, and he noticed it too. So, we were planning on taking it to the shop the weekend after the super busy weekend we had coming up. Well, it didn't make it. On Wednesday, as I was on the freeway driving to work, a light popped on and the car dinged. I just about jumped out of my skin. I made it to work, and took a picture of the light and texted it to my husband. He texted back that it was the "Check Engine" light and to take to the dealership after work. So I did, and after about a half hour, the service person came and told me that the "second cylinder was misfiring". I asked her if I could keep it until the weekend and she said she strongly did not recommend it. So, with my 6 year old in tow, we pulled everything out of the car and waited for Enterprise to come and get us. Then we spend another half hour waiting for the car they wanted to give us because it was at the car wash. Finally we were able to go home. I waited two days for Vicki to call me, but she didn't, so I called her. Of course when I called, she said that she was just in the service manager's office talking about my car and that they just put a call into Chrysler and that it would be 2-3 days before they would hear back from them. So, we went about our days. Again, I received no phone call from Vicki letting me know the status on Monday or Tuesday, so on Wednesday, I called her and she said, "Oh, your car is just about done. You can pick it up tomorrow morning." I told her I wouldn't be able to until the afternoon, and she said that that would be great so she could get it "all cleaned up for me.' Well, after being told to go to Enterprise to drop off the rental, and then having the girl there tell me she can't leave because she is by herself and to go ahead and take to the dealership, I was able to pick up my beautiful car. Imagine how disappointed I was when the thing wasn't even cleaned, but I was so frustrated, I just wanted to get out of there. Anyway, the paperwork read like this: Excessive exhaust valve guides at #2 cylinder burnt valves and seats. Performed compression test #2 cylinder at 90 PSI all other at 150PSI. Performed tear down for inspection. Found #2 cylinder with excessive play at exhaust guides and burnt seats. Replace LT side cylinder head, gaskets, and reset to spects. What mess! I am so disappointed that my $41,000 car that I've only had 9 months had such a big problem. And, to top it off, the dealership was not that warm and enduring. It's a beautiful car, but we will probably never buy another Jeep again. I hope this helps someone who is out there with the same problem. Have them check the 2nd cylinder! Good luck!

- goodger, Corona, CA, US

problem #6

Feb 202012

Grand Cherokee Overland V6

  • Automatic transmission
  • 18,320 miles

Engine light came on my new Jeep Grand Cherokee Overland with PentaStar V6 engine, then it started running rough. Dealer says it needs a new cylinder head and I will have it back in a few days. Here's hoping this is the last entry I need to make. I like the vehicle otherwise, except I notice an occasional differential slip the dealer can't find.

- Tim S., Cuyahoga Falls, OH, US

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