really awful
Typical Repair Cost:
No data
Average Mileage:
43,500 miles
Total Complaints:
2 complaints

Most common solutions:

  1. replaced heads (2 reports)
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This problem may be covered under warranty. Ask your Jeep dealer.

problem #2

Aug 132015

Grand Cherokee Laredo 3.6L V6

  • Automatic transmission
  • 59,000 miles

The vehicle began to misfire when idling, and the engine light came on. I took it to the dealership, and they charged me to diagnose the cylinder 2 and 6 misfire caused by bad valves in the head. They did not do any test to the vehicle besides running electronic diagnostics. The dealer tried to have me pay for the head to be replaced, and I calmly asked for a quotation for all of the work, and took the vehicle home.

I did research into the head issue, and found that Chrysler extended the warranty of the Bank 2 Cylinder Head because the valves would burn up prematurely. I printed this info out and took it to the dealership. After review, they acted like this was the first time they heard of this and said they would honor it. I told them of course you will honor it because this is coming directly from Chrysler. To add insult to injury they are trying to have me replace the other head at my own expense saying that while they are in there it would save money. I told them that I should not be having any head work done to a vehicle with less than 60k miles.

The part just came in, so I am now waiting for my scheduled appt to have the head replaced. I will update this message when the service is complete.

- Jacqueline S., Barrigada, Guam

problem #1

Feb 102013

Grand Cherokee EX 3.4L V6

  • Automatic transmission
  • 28,000 miles

i hope that our 2011 jeep grand cherokee holds up, but i think the new motors may not work for the long haul, and service at our dealership sucks ( south point jeep tulsa okla.)

- string, Catoosa, Okla., US