hardly worth mentioning
Typical Repair Cost:
No data
Average Mileage:
12,450 miles
Total Complaints:
1 complaints

Most common solutions:

  1. not sure (1 reports)
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problem #1

Nov 222011

Grand Cherokee

  • Automatic transmission
  • 12,427 miles

dear sir.

we have bought my can after feeling a very big trust of your vehicle and your trade mark.

it is not only me that bought this car., we have another 4 cars jeep Cherokee 2011 in my family , then our trust to you is unlimited!!.

I used to make service to my car in the service agent regularly( 10000 km - 20000 km ). and the last service was n 19/11/2011 .,I had no problem by that.

my problems starts on 22/11/2011 ( after 3 days of service ) that due to some water about 30 : 50 cm highs where blocked somewhere in my city,

I stopped before going on in that water thinking and watching what to do, I found that many cars ( sedan cars ) are passing this water peacefully without any problem. I started to move slowly by speed about 20km/h suddenly the car engine stopped after passing about 10meter of that water without any reason and I saw the other sedan small cars are moving around me with no problem.

I tried to run the engine again but there was no chance.

I decided to try to go out of form my car thinking that I can do anything although that I have no idea about engines and car service( that's not my job )!!. little water entered the car , it means that the water was under the door limit

immediately I knew that my car is not going to run again before visiting her service.,

I called my brother who have Toyota corolla 2010 to bull me , at the begging he refused to do this due o my car is much bigger tan him and it is very difficult to do this, but finally he entered by his car to the same water and he started to bull me.

then I have contact my service agent and he accepted the car to check the problem and finally the answer of the service agent that the car needs a new engine parts and it is not under the warranty covering because the water came in the car from the Air filter hole.,

if it is logical to happen what is my mistake that the service man in the agent did not close the Air filter door correctly.

there is no reason that I open it or do something with it because I have been in the service few days before problem happen.

also, if he closed it correctly is that means that if I try to was the engine the water should come in the car from that air filter hole!!!. un logical.

I have complained with Chrysler Egypt and they have not gave me any answer except that they will not cover the service cost.

at this point I tried to contact you in order to help me to solve this problem friendly without interfering the legal parties in my country.

thanks for your understanding and looking forward to hear from you soon.

thanks & best regards. abelfeky

- abelfeky, Cairo, Cairo, Egypt