really awful
Typical Repair Cost:
No data
Average Mileage:
150 miles
Total Complaints:
1 complaints

Most common solutions:

  1. not sure (1 reports)
Get notified about new defects, investigations, recalls & lawsuits for the 2011 Jeep Grand Cherokee:

Unsubscribe any time. We don't sell/share your email.

This problem may be covered under warranty. Ask your Jeep dealer.

problem #1

Apr 232011

Grand Cherokee X 3.6L

  • Automatic transmission
  • 130 miles

The check engine light when on in week one. The problem was diagnosed on my second visit as the catalytic converter and oxygen sensore need to be replaced. However, I was moving out of state so I called the dealership in my new state. They told me they had to diagnose the problem and wouldn't take information from the dealer I bought it from. They came up with the same diagnosis after I spent more time in a waiting room. They will not offer me a loaner car since I don't have a service agreement.

I am extremly disappointed that I spent that much money on a car, the check engine light goes on in the first week, under 150 miles and I am supposed to miss work and wait for it to be fixed. I have brought this to customer service who told me I couldn't get a courtesy rental until they pull the car apart and confirm it's warranty work. I would like to know how it possibly couldn't be given what I just told you!!!!!!! I've taken several surveys and spoke with 3 people and they keep telling me they will escalate the problem but nothing has been done thus far and I've had the care for a little over a month now.

Update from Jul 13, 2011: Dover Dodge, Jeep, Chrysler of NJ was was unwilling to work with me at the time. I went to another dealership where they had OUTSTANDING cusomter service. The problem exhaust was replaced and they did it on a saturday so I didn't have to miss work. Dover Dodge, Jeep, Chrysler of NJ was was unwilling to work with me at the time

- Kelly V., Randolph, NJ, US