I'm extremely disappointed in the quality of this type of leather that a reputable name such as Jeep would allow to be installed in their vehicles. Knowing of this problem should've warranted a recall and the cost of the repair should not be Jeep, but the manufacturer/supplier of the dash products! But as I read this has been an ongoing issue that was not corrected with integrity. We own several vehicles four being Jeep and the others Ram, Cadillac, and Range Rover. We had a paint issue several years after We purchased Our Vehicle and after it was brought to their attention the vehicle was repaired with no issues and loads of complaints and paperwork.

Do The Right Thing and Make it Right to Your Customers and salvage Your Reputation!!!

Contacted the dealership in 2019 when this was first noticed. Contacted Jeep. The dash started buckling near the windshield. They said there was nothing they could do, even under the extended warranty. Angry doesn’t describe it. In August of 2020 we got a notice the dash was on recall. It was such a relief to know they were taking responsibility and it’d be fixed!

Contacted the dealership, they did the necessary paperwork to get it replaced. We were constantly told they were on back order, but we’d get it replaced. Every time we called the dealership, or Jeep over the next few years we were told it was on back order, because of shipment delays and covid. We tried to be patient, it became overwhelming. The dash continued to get worse with each passing day. Finally, a few months ago, jeep said sorry, that recall was only good for six months! ARE YOU KIDDING ME!? We had our name in, did all the right things, and yet they won’t honor it.

We bought our jeep grand Cherokee limited loaded. $52 THOUSAND dollars. I am so angry! I will never purchase another Jeep. Ever! And everyone we know will be informed just how these people treat customers. We’re now in the process of trying to find someone to do it. It’s going to cost us $2000. This is a total crock! You can find the dash online to purchase, yet jeep can’t get one to our dealership? Total BS!

The dash delamination on my Jeep Grand Cherokee Overland Summit has been a growing issue for years, but the degree of delamination has been accelerating over the last few months to a point where it is an obvious embarrassment for what has been a very good brand and model. After researching, I discovered that there was an extended warranty service notice that was in place for only a brief window (I think about 6 months). Since I didn't receive the notice then it is nearly impossible to respond during the open period even though the my car is experiencing an issue that is clearly identical to the service notice. If I had received the service notice then I would have taken the car in for service. Very frustrating!

Bought this Jeep from a used auto dealer. Did not notice immediately but after a week we saw the leather on the dashboard was wrinkling. I got a letter from the Jeep Customer care in December 2019 stating Lather instrument Panel warranty has been extended and I should take my jeep to a dealer to get it fixed. The nearest dealer is FEDDERLY Jeep in Reedsburg WI. So I took it to them in December 2019 and was told it will take about 3 months to get the part. Since then I have called several times and they give me run around. Now it is April 2021 and they still can not get the part. I also called the Jeep customer care but the same story. I need help to resolve this run around by this Jeep dealer and their no good customer service. Will update if there are any changes.

Love to shove this 2012 Jeep Grand Cherokee Overland up the CEO of Jeep's ass. I paid $75000 aussie dollars, Jeep isn't the only car maker with leather dash. I haven't heard of any other car maker with such problems world wide. By chance I found this website with so much issues worldwide, it really is sad to buy the car you love to own and take pleasure to drive it and be seen in it.

Now it's depressing to sit down and look out the windscreen and notice the dash all wrinkled up and sometimes you don't want to leave the garage.. Shame on you JEEP for not doing the right thing (recall) all Jeeps elected NOW.

I live in Sydney Australia, a proud Aussie that loves American cars and the people that make it - America.

I reported the problem to Jeep FCA in 2019 and was told to bring it to the dealer to file a claim. I went to Bay Ridge Jeep Chrysler in Brooklyn NY. While I was waiting to hear back from FCA on the claim, Bay Ridge Jeep dealer went out of business during the pandemic and did not alert me. So I eventually called FCA to see what was going on and was told they never heard from them; Amanda from FCA Customer Care was super helpful, opened a case (Case Number 77757865) and said due to the hardship of the pandemic they would extend my warranty and I should simply to take it to another dealer for filing a claim, which I did.

I went to Brooklyn Jeep at 2286 Flatbush Ave in Brooklyn - repeated the picture taking/filing a claim process and waited. When I called FCA with my case # for follow up I was told they would not honor the claim. The reason they stated is that I could not prove I went to Bay Ridge Jeep in 2019 (did I mention they went out of business?) UNBELIEVABLE. This was the most dishonest move and disappointing service I've ever been subject to by any company I've ever dealt with. When I emailed for follow up with FCA stating the circumstances I thought - surely they would realize they made a mistake - but no, they simply did not reply at all.

Jeep finally issued a bulletin for this but only gave owners a 6 month period to get it done and file a claim. They have not been willing to extend the June 2019 deadline, even with shutdowns and the pandemic. I have never had a recall come where there was a time limit, so I did not realize this and now will be stuck with a substantial repair. My Jeep only has 57,000 miles so my buckling of the leather was most noticeable after the 6 month period. Not to mention the chrome peeled off my cup holders and cause a gash in my finger and this is not covered either!

If Jeep knows there is an issue with the quality of their work, there should not be a time limit and it should simply be repaired. It is not fair to people that the issue was not noticeable until after the 6 month repair period ended. Honestly makes you think they do this on purpose? I will not purchase another Jeep again. This is my second one and last one. It is a shame you pay for upgraded trim and it is terrible craftsmanship.

I own a 2012 Jeep Grand Cherokee Overland in 2015 with 36,000 miles on it. At the time noticeable dash problems. Two years in I started to notice it. I went to jeep, but didn't want to pay the $150 fee they charge to do the diagnostics. I later talked to an upholstery place around my town and they said it could cost me up to $5,000 to replace it. I looked no more!! I'm really upset that Jeep will not help all us with this problem. This car was really expensive and its not normal wear and tear. I am waiting for recall on it!

I am a first time owner of a 2012 Jeep Grand Cherokee Overland 4x4 and I love it. We purchased the Jeep at 97,450 miles. I noticed the leather dash was starting to wrinkle but found out via a Jeep repair man to contact the Chrysler help line after the odometer had turned over to 100,000 miles, (Good for Jeep/ Chrsyler) and have gotten absolutely no help. Now that the Jeep has 107,000 miles they aren't willing to stand behind their product.

I have family that work for the Chrysler corporation and have for years. I have four family members that own Jeeps, but I will never again purchase a Chrysler product.

For the corporation to ignore loyal customers and those of us new to the Jeep family I can honestly say I am ashamed of their tactics and yes, to ignore a problem that has been so obviously proven by those of us having this issue they are using dirty tactics to unleashed on their customers. They cannot claim ignorance. I will never purchase another one of your products, nor will my close family members. Chrysler, I am ashamed that you are not loyal to your customers and are once again proving the dollar is much more important than honesty, respect, and loyalty. What comes around goes around, and as they say....Karma is a BITCH!!!

I purchased this vehicle in November of 2011. Brand new. I am out of warranty and the dealership refuses to assist. I do not blame them, but it appears this is quality assurance issue. I am not the only one that is having issues. This was my very first purchase of an American made vehicle. I do not think I will ever purchase an American vehicle again. This is not the only issue with this Jeep. I have spent more than $5k in major repairs such as fuse panel, condenser, transmission and other failures.

It appears this is a major problem. It is surprising that there is not a class action lawsuit.

I am not the first to post on here about the leather dash bubbling, warping, and delaminating. This should NOT be happening. I called Chrysler customer service, they stated they KNOW this is an ongoing issue. However, they will do nothing to help. This is NOT normal wear and tear. The ONLY fix is a complete new dash. My "friendly Chrysler" dealership quoted me almost $3k to fix it. Stated that they gets calls weekly from people with the same issue. Jeep has let us all down. They have failed and should be ashamed!