10.0
really awful- Crashes / Fires:
- 5 / 83
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 42,548 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
My Jeep cuts off when I'm driving and stalls at times the check engine light has been on also since I purchased it. Was told the codes had to be reset. Took vehicle to dealer over 10 times after I purchased it dealer sent it out other places seen nothing turned off codes it seemed ok then every since then it does the same thing over and over now my warranty is out they see an issue I had extended but they only repaired recalls they say but my lights still fog from the recall and electrical still issue!
- Wilmington, DE, USA
The contact owns a 2012 Jeep Grand Cherokee. While driving approximately 35 mph, white smoke emerged from the engine compartment. The vehicle was turned off, the hood was opened, and flames appeared. As soon as the battery was disconnected, the fire stopped. Neither the police nor the fire departments were notified. The vehicle was repaired on 1/16/18 by the dealer (a. J. dohmann Chrysler Inc, 802 robinson drive, berwick, la 70342) for unknown recalls relating to the brake booster and alternator. The manufacturer was notified of the failure and case number: 34683314 was filed. The vehicle was not repaired. The approximate failure mileage was 67,000.
- Patterson, LA, USA
The contact owns a 2012 Jeep Grand Cherokee. While driving 80 mph, the vehicle stalled without warning. The contact was able to restart the vehicle. Nissani brothers Chrysler, Dodge, Jeep, Ram (5750 mesmer ave ste B, culver city, ca 90230) diagnosed that the totally integrated power module (tipm) needed to be replaced. In addition, the dealer stated that a representative from Chrysler needed to contact them in order to perform the repair. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the tipm should have been covered under an unknown recall. A VIN tool search found no recalls for the vehicle. The failure mileage was 50,000.
- Marina Del Rey, CA, USA
Have contacted dealer numerous times to address two recalls. They state still waiting for parts. Have been waiting more than one year to have these recalls addressed.
- Thornton, CO, USA
The alternator has been whining for about 6 months and the battery light periodically illuminates. There is a recall on this issue but the part is on back order if I want the recall completed, they can have it changed tomorrow if I pay for it out of pocket. Makes no sense when people's lives are at stake.
- Camarillo, CA, USA
Alternator and PCM was supposedly replaced in July 2017. However, I now have the same problem and it is worse. The battery light will come on initially then all of a sudden the windshield wipers start, radio will shut off and then the air conditioning suddenly started to blow out how air and it was blown at the feet. I tried rolling down the window but was unable to do so. This happened a few more times when under regular stress of driving on the highway!
- Attleboro, MA, USA
After returning home from a 190 mile trip, during which we experienced no maintenance issues or warning lights, my wife and I parked our Jeep in our underground garage. Upon unpacking our car we could smell, what appeared to be, an electrical smell with a cloud of smoke forming around the car. We were forced to use the emergency key to reenter the car to inspect it for fire and to open the hood in order to check the electrical system. We observed the car for approximately ten minutes until the smoke cleared to ensure there was no lingering fire. The Jeep was towed to an auto shop where they determined that the alternator had completely shorted out, thereby destroying the entire electrical system including the alternator, computer and battery. We consider ourselves very fortunate that this incident did not occur while we were driving on the interstate, or the chesapeake bay bridge which was on our route. We have since learned that Chrysler had issued a recall for this alternator in 2017. However, we were never notified about the recall. We are concerned that this could happen to someone else on the highway while they are driving and could be devastating if they lose control of the car due to the loss of power, or worse, a fire. We are hoping to be reimbursed by Chrysler for the cost of repair which totaled $2,900.
- Ashburn, VA, USA
The contact owns a 2012 Jeep Grand Cherokee. While driving 30 mph, smoke appeared from under the hood. The vehicle was towed to champion of Decatur Inc. (3831 us-31, Decatur, al 35603) where it was diagnosed that the alternator was faulty. The vehicle was repaired per NHTSA campaign number: 17V435000 (electrical system), but the failure recurred. The vehicle was taken to the same dealer a second time and the computer system was reset. The manufacturer was not made aware of the failures. The failure mileage was 96,000.
- Decatur, AL, USA
I had a recall on alternator which I had recall on and didn't received a letter in the mail. So one day I was driving with my family and I smell smoke coming my hood which I thought my car was on fire so I pull over and got out the car and call road side service to tow my car to championship of Decatur. They fix the recall on the alternator and didn't replace my battery which was low. They charge my battery and everything was fine so I pick my car up and when down the street for 4 miles and my car cut off again so I had to get to auto zone to get a battery. I have a new battery and alternator and my Jeep is still no powering on. I do not feel safe driving my vehicle anymore I have a 1 year daughter and another baby due any day now. So how can we resole this issue its not safe having a electrical system problem.
- Decatur, AL, USA
The contact owns a 2012 Jeep Grand Cherokee. While driving 45 mph, the vehicle stalled without warning. The contact was able to restart the vehicle. Lou fusz Chrysler Jeep Dodge Ram Fiat (3480 state hwy K, O'fallon, mo 63368, (636) 442-8100) was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the failure was intermittent. The manufacturer was not notified of the failure. The approximate failure mileage was 87,164.
- St.Charles, MO, USA
My car was recalled for the alternator problem and repaired. In the last couple of weeks the vehicle is making the same noises it did wh N the alternator failed.
- Austin, TX, USA
The backup camera stopped working in all cases when the vehicle is in reverse.
- Fountain Valley, CA, USA
The compass stopped working in all cases whether moving or not.
- Fountain Valley, CA, USA
Hello, was hoping you could guide me. I have been having issues with my Jeep shutting off while driving. I could be on the freeway at a light or exiting the freeway and it shuts off. This issue has been going since the end of 2016. I decided to take it to another dealer they now say they have found a problem, but now Jeep is saying since I am over my miles they cannot cover the charges. Can you please help?
- Rialto, CA, USA
Car stalled after starting and backing out of driveway. Has not been starting after until multiple attempts and stalling after starting. A few years ago it stalled in the middle of an intersection in pinellas park Florida while my husband was driving 25 mph with our children. Aaa thought it was a loose battery cable. Car also has failed to start off an on over the last few yeara and various parts have been replaced yet problem persists and is now getting worse. Now we are very concerned that the real cause of these persistent problems have gone undetected and we have a malfunctioning tipm.
- St. Petersburg, FL, USA
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the vehicle experienced multiple failures, such as the four wheel drive and windshield wipers would activate independently, the traction control and engine indicators illuminated, and the key fob failed to start the engine. The contact replaced the vehicle battery herself; however, the failures persisted. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was notified of the failures. The failure mileage was 118,000.
- Benson, NC, USA
2012 Jeep Grand Cherokee. Consume writes seeking reimbursement for vehicle repairs. Consumer would also like tpim replaced along with all vehicle recalls associated with vehicle repaired. The consumer stated A/C not working.
- Jacksonville, FL, USA
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Bob baker Chrysler Jeep Dodge Ram in carlsbad, California 92008 was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Cardiff, CA, USA
2012 Jeep Grand Cherokee. Consumer writes in regards to vehicle brake booster recall repairs. Consumer sent additional correspondence. The consumer stated on 02/15/2018 the vehicle stalled without warning making the vehicle inoperable. The dealerships resolution was replacing the electro-hydrualic power steering and the amp alternator per recall.
- Charlottesville, VA, USA
- Houston, TX, USA