NHTSA recall number 19V-813 recall date: November 14, 2019 repair parts are still not available after one year. Vehicle has experienced stall while driving and now does not start. Dealership offered to tow vehicle to dealership but no estimate on time for repair. Recall R09 was previously completed.

- Riverside, CA, USA

The leather dashboard on my Jeep Grand Cherokee is delaminating (I.e., detaching from the dashboard). Chrysler is aware of the problem and issued an "X-81" extended warranty (which they failed to communicate to consumers) and is now refusing to take steps to correct the issue. This problem causes a distraction while operating the vehicle and if it continues to worsen it may impede visibility.

- Ambler, PA, USA

The recall was issued one year ago and no further action has occurred.

- Greenwood, IN, USA

In August 2017 I purchased the 2012 Jeep Grand Cherokee from mossy motors. A recall 17V-435 was issued and an unknown dealership inspected, not reprised, the alternator and marked 'complete' to the recall. In May 2019, the alternator, which was in recall 17V-436 quit working while driving and surged the PCM on my car. Causing all steering, lights, etc to quit working and thankful did not cause an accident. I was stranded ok the side of the road and had to be towed. Upon replacing the alternator (we paid for because we thought all recalls were complete as stated - until further investigation), it was found the PCM also needed to be replaced due to surging from the alternator that was inspected, instead of replaced. Fca is reimbursing for the alternator but said they will not for the PCM, although I was told from an fca customer care specialist, fca was aware that if the alternator was not replaced it would indeed cause the PCM to fail. I have attempted several times to dispute the non-reimbursement for the PCM replacement, but no one at fca could get a case manager to call me back and just instructed me to contact the dealership. The dealership who completed the 'inspection' is unknown to myself, and stated unknown from the customer care representative at fca.

- Walker, LA, USA

Hello, my vehicle has been under a recall since 2019 and Jeep has not found the parts yet still. My check engine light constantly comes on and I'm sure it is the fuel pump relay. I don't know how much longer until my SUV cuts out completely.

- Cincinnati, OH, USA

In 2019 my engine light went on with code P0520 - oil pressure sensor. I replaced the oil pressure sensor and the engine light came back on a month later with the same code P0520, so I replaced the oil pressure sensor for a second time. Less than a month later I began getting a generic code P06dd. I have sense replaced the oil pressure sensor a 3rd time along with the oil filter housing and oil pump. It was fine for about a week but then code P0520 - oil pressure sensor returned. There issue is not mechanical and no one has been mechanical as all of the parts associated with the code have been replaced repeatedly. Nobody is able to resolve it and I cannot pass inspection until they do.

- Washington, DC, USA

I have had severe electrical problems with this car. The car randomly shuts down while I am driving which puts me and my family in very dangerous situations. It looks like there is a recall intended to address this issue but it sounds like they do not have a solution yet. The issue is getting worse and worse and I am not in a position to buy a new car right now. What do I do? (recall related incident)

- Washington, DC, USA

Headrests popped a few months of each other while I was at a stop. I thought someone threw something into the car! hit the back of my head!

- Davie, FL, USA

Car unexpectedly stalls out while driving

- Worcester, MA, USA

I purchase my 2012 Jeep Grand Cherokee with 5.7 liter engine in January 2017. For nearly two years it was fine but then it started stalling. It stalled at least 15 times in the last year. It usually stalls when slowing down for traffic or a red light but can also stall after having been stop for red light, or upon acceleration from a red light~ on rare occasion it has happened while driving 40 to 50 miles per hour. There is no indication the car has stalled until you try to accelerate, steer, or brake, as the air conditioner and radio remain unaffected. I've taken the Jeep to my dealership numerous times and they have been unable to resolve the issue. They first thought it was a fuel pump so they put a new fuel pump in. A few weeks after installing a fuel pump it stalled again so I brought it back and they reinforce the connection. A few weeks later it stalled again so they had me bring the car in and they attached a black box to it that functions much like an airplane's black box which recordes data. I drove it around without incident for about 5 weeks and we thought we had the problem solved. Of course 2 weeks later it stalled again so I brought it back. They reinstall the black box and had their work is used the Jeep as their daily commute trying to trip a code. It took a while but about a month later they finally got a code for a wiring issue. Fortunately, since it wasn't covered in my extended warranty, and at great expense to them, they replaced the main wiring harness. It worked for about 6 weeks and then stalled again. They said they've done everything they know to do and offered to give me a high trade-in value for the Jeep to get me out of this unsafe vehicle.

- Atlantic Highlands, NJ, USA

My 2012 Jeep Grand Cherokee has issues starting. Push to start on key no longer works. Push to start in the car takes several attempts. The issue seems to be getting worse. Batteries have been replaced in keys. The issue persist when not using push to start and inserting key and cranking. It tries to crank, electronics flicker, then nothing. When I first noticed the issue the car would start typically on the second attempt. Yesterday it took around ten attempts turning the key to get the car started.

- Charlotte, NC, USA

While in motion, smoke started coming out of the front part of the roof inside the vehicle. After a couple of minutes, the passenger side visor began melting of its hinge until it fell off, then a flame began to come out of the hole where the sun visor is attached. This occurred even after visors were changed due to previous recall.

- Guaynabo, PR, USA

I have had a problem with my car stalling randomly since the day I bought it brand new off the lot. I have been complaining to the dealership for 8 years now and they have never once offered to fix it. They kept telling me nothing was wrong with my car. The last time I took my car in for randomly stalling (while on the freeway), my warrenty has just expired and then they told me I had to replace my entire fuel pump system. Now a few weeks ago I received a recall about my fuel pump system saying do not drive your vehicle beaucse its unsafe. The manufacture has told me they will not supply me with a rental car, public transportation pass nor will they reimburse me for rideshare services. I have had nothing be problem after problem with this car I bought brand new off the lot. Now they are telling me not to drive it until its fixed but cant tell me when they can fix it. This is absurd. My dash board in my car also was defective (the leather covering it shrunk and peeled up). The manufacture told me it was "cosmetic" and they would not cover it so after years of complaining, I finally just paid for a whole new dash board myself out of my own pocket. Now they just sent me a recall for this part and I've already paid for it. How can you help? (recall related incident)

- Lawndale, CA, USA

The 2012 Jeep Grand Cherokee overland I purchased two years ago has started to completely stall while driving causing the power steering to not function as well as the brakes. This engine power turns off randomly at around 10-15 mph (when making turns, stopping and/or accelerating) but there are no warning lights that appear on the dash. All electrical power to the car still functions and the engine stall is not noticeable until applying pressure to the brakes or trying to steer the wheels. The first incident was (easter) 28 April 2019. The car shut off around 10 miles per hour as I made a left turn crossing the incoming lane into a parking lot. Luckily there was no car coming or a serious accident would have resulted. The frequency of these types of stalls have become greater. They are happening at least once a week without any type of warning. The most recent incident was November 7th 2019. This vehicle was released from the dealership on November 1st, 2019. The vehicle has been taken to the dealership multiple times to find the problem as well as maintenance. Nothing has been found that would cause this. The dealership says the vehicle is perfectly fine. As simple test drive will not be able to find the problem.this is the same concern as fca recall T59 and NHTSA recall # 17V-572.

- Beale Afb, CA, USA

I was driving on the highway and their was a tractor trailer traveling at a slow rate of speed. I preceded to pass it on a two lane road. As I passed the tractor trailer my now flashing check engine light came on and the my vehicle started to shake, so I pulled off the road immediately. My vehicle had about 100000 miles on it and had ran great up until this point. I had it towed to the local authorized Jeep dealership. They let me know that my lifters and cam was damaged and needed to be replaced in which was a $4000 job!

- Hampton, VA, USA

It was raining I had to start breaking was getting close to a red light, could not stop and crashed into another car and totaled mine and injured me.

- Rowlett, TX, USA

My car was services on a fuel pump safety issues;;;now im experiencing the same issues...this is a major issue...this can cause my life and other on the road...if my car keeps shutting off while driving...I contacted the dealer...I was told I didnt have any warranty after was replaced it accordding too them..." thankful no accidents but my car shutt it off.what are my options now??"

- Cromwell, CT, USA

The car has shut off three times and on the third time I was driving about 40 mph and almost lost control. Very dangerous lucky I was exiting the expressway. Consumer stated engine light was on, had it checked and it was a O2 censor #2.

- San Jose, CA, USA

Warning lights on dash randomly come on and off. Back hatch randomly opens without activation. Happens when vehicle is stationary and moving.

- Bellbrook, OH, USA

Having issues with gear shifting and the major complaint is the vehicle completely shuts down without warning and I have had vehicle in multiple times for the same issue and no answers. This happens as vehicle is moving and you have to pull over with no power no steering nothing. Scary deal. This has been going on for years

- Lonsdale, MN, USA