10.0

really awful
Crashes / Fires:
4 / 4
Injuries / Deaths:
7 / 0
Average Mileage:
52,838 miles

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« Read the previous 20 complaints

problem #47

Jul 262018

Grand Cherokee

  • 127,000 miles
The automatic charging system light came on 2 hours into driving North on the highway to Wisconsin from Chicago. There was no human action that correlated with the light coming on. It simply came on when going consistent speed on the highway in no traffic. I learned from the driver's manual that this most likely meant that the alternator had failed and I needed to get assistance immediately. I took the car into a repair shop on a Thursday where it would remain for 10 days as things began to unfold. The employees of the repair shop could identify no fault in the alternator after thorough inspection and driving tests. The warning light had turned off. However, after it had been cleared of all inspection and turned on, there was an enormous failure in the car causing it to smoke. Without warning, the alternator caused such a massive short that it not only failed itself, but also broke the car's engine computer. I come to find out that there was a recall by Chrysler (T36) for this specific issue and included 2012 Jeep Grand Cherokee's. I was never made aware of this recall but there is no question that this failure is specific to the manufacturing errors by Chrysler Jeep. There have been a total of 10 recalls on the 2012 Jeep Grand Cherokee, 3 of which have been specific to this vehicle, and clearly, now a 4th. This could have been a been an incredibly dangerous situation and the failure by Chrysler to notify me or include my vehicle in their recall is preposterous. I have documentation regarding repair and claims attached. More info and claim documents available upon request.

- Chicago, IL, USA

problem #46

Apr 012017

Grand Cherokee

  • 100,000 miles
Takata recall leather on the dashboard comes loose, I've taken it to Jeep to repair and it happend again. The adhesive dissolves and makes the leather bunch up. The front left headlight blinks for a few seconds every time engine starts. Engine stalls and doesn't start at times.

- Stafford, VA, USA

problem #45

Jun 052018

Grand Cherokee

  • 52,600 miles
Wind shield wipers, over drive light and head lights on and can not turn off. Signal lights and interior lights not working.

- Houston, TX, USA

problem #44

Jul 092018

Grand Cherokee

  • 150,000 miles
At 150,000 miles, developed a leak in the combination A/C condenser/transmission cooler unit. The dealer says this is essential to the transmission but not considered as part of the drivetrain. This defect seems to be very common with the WK2 model Jeep Grand Cherokee beginning in 2011 through the present. There should be a recall to correct this design defect

- Manchester, MI, USA

problem #43

Mar 062018

Grand Cherokee

  • 45,096 miles
Thermostat housing needed to be replaced because check engine light ON03

- Clermont, FL, USA

problem #42

Jun 102018

Grand Cherokee

  • 124,000 miles
The car started overheating randomly while driving on the highway. Pulled off, and the radiator hose was leaking, and the battery light turned on, in the vehicle. The car was leaking fluid, believe it to be radiator, and ac fluid. Took the Jeep into the mechanic to verify the issue, and figure out what was going on. Shortly before taking the Jeep to the mechanic, while driving, the service 4WD light appeared, and then the red lightning bolt turned appeared as well, on the dash as well. Not sure what is going on with it now.

- Brookfield, IL, USA

problem #41

Apr 032018

Grand Cherokee

  • 65,000 miles
The metal bezel on cup holder trim peels and causes cuts on hand and fingers. Its the center console shifter bezel trim with lightening assembly. This has been going on for about a month now.(65K miles) I've cut my hand multiple times. I believe its the hot/cold that causes to peel. Poor craftsmanship. 2012 Jeep Grand Cherokee Laredo.apparently on Jeep forums there are plenty of complaints there about this. I'm not the only one.

- Placerville, CA, USA

problem #40

Mar 262018

Grand Cherokee

  • 76,000 miles
Over the last year I have had my Jeep Grand Cherokee in for service with the dealership I purchased it from for various things from standard oil change/tire rotation to a very serious issue that involved the Jeep shutting down or stalling while braking. This happens are various time for reasons that no one can seem to resolve. The dealership service department has not made one repair to the vehicle each time I bring it in because it does not show a code & they cannot recreate the problem, so they give me nonsense reason for it happening, the latest being short a quart of oil. Well needless to say, they topped off the oil & guess what, the Jeep stalled the next day while exiting the freeway. I cannot express enough how scary it is to be driving and have your vehicle shut down as you have no idea it has done this until you try to steer as you no longer have power steering. Lights are still on; radio is still playing but you have no power to your driving abilities. I have expressed to the service department with 2 service technicians (nick & jim) and the service manager (ken) and nothing has been done. I have shared with them the reviews and possible fixes I have found online but they refuse to even look at those items because there is no code indicating that is the problem. I have a car payment for a vehicle that I don't feel safe driving because I don't know when it might shut down again & no one at ewald Chrysler Jeep Dodge Ram franklin will do anything to help me.

- West Allis, WI, USA

problem #39

Mar 172013

Grand Cherokee

  • miles
The leather dash has bubbled and pulled completely away from the windshield. This started happening before 10,000 miles.

- Austin, TX, USA

problem #38

Jan 042018

Grand Cherokee

  • 40 miles
Coolant on Jeep went to 245 red light went on.white smoke with bad smell out of the exhaust and no heat.burning smell outside of car..took the car to petboys. They filled it with antifreeze and said it could be the head gasket..took it to Jeep dealer ran test said it was fine...4 days later went to 245 again burning smell and white smoke out of exhaust.. filled it with antifreeze again.drove on highway and local streets...I'm afraid the Jeep will go on fire..please help, me..thank you

- Toms River, NJ, USA

problem #37

Dec 212017

Grand Cherokee

  • 70,000 miles
The vehicle turns off while driving at high rate of speed. The first time it happened my wife and 2 year old daughter were in the vehicle in traffic. Brought in twice to the Jeep service center and the could not duplicate. The vehicle just turns off randomly while driving. Opened a case with fca Jeep na and both the service center and fca have told me sorry about your luck we couldn't find anything wrong with it. I find it hard to believe that an auto maker would feel comfortable releasing this vehicle to a customer let alone having it on the road in general. I don't have anything to attach to the complaint because the vehicle is still at the Jeep service center.

- Edgewater, MD, USA

problem #36

Nov 142017

Grand Cherokee

  • 58,000 miles
I recevid a recall in August of a alternator that would be replaced.. how extremely important to repair the vehicle to ensure your safety and your passengers. It still, hasnt been fixed. I call them, they hang up on me.

- Walnut, CA, USA

problem #35

Feb 162017

Grand Cherokee

  • 100,000 miles
The leather dash shows bubbles and waves from the leather delaminating. It has completely pulled away from the window. Concerns me that it is over the passenger side airbag- will this affect deployment?

- Harrison, TN, USA

problem #34

Oct 162017

Grand Cherokee

  • miles
When car was purchased had an issue with stalling. Brought it back to the dealership where they stated that since they could not get it to stall there was nothing they could do. Recall on the fuel pump was supposed to fix the issue but in fact made it worse and now being told its the tipm

- Mechanicville, NY, USA

problem #33

Oct 182017

Grand Cherokee

  • miles
This recall data last refreshed: Oct 17, 2017 NHTSA recall number: 17V-435 recall date: June 9, 2017 manufacturer recall number: T36 summary: The alternator may experience diode thermal fatigue failure due to cyclical loads induced by electro-hydraulic power steering. Safety risk: Failed diodes may also develop a resistive short circuit that can result in heat, smoke and/or fire originating within the alternator. Remedy: The alternator part number must be inspected on all involved vehicles. Vehicles found with the suspect alternator will have it replaced with a new alternator containing improved diodes on all affected vehicles. Recall status: Recall incomplete. Remedy not yet available

- Apo, AE, USA

problem #32

Sep 142017

Grand Cherokee

  • 80,215 miles
Got a letter by mail in regards to a recall for my Grand Cherokee 2012 for a alternator diode thermal fatigue and sun visor wiring. On 9-14-17 took Jeep in to dealership for recalls to be fixed. Got Jeep back on 9-15-17 but dealership informed me that battery was no good. Dealership offer me a $300 battery which I decline because I know battery is not that expensive at other places. Took new battery to dealership and replace it before I left the shop. At this time the service advisor from dealership did not gave me any explanation other than they don't have the recall alternator but they put a temporary one and gave me paper to sign. As I was driving home the battery light turn on. I thought that it was normal since I had just replace the battery. Saturday morning when I got out from work, I was driving when the Jeep stop completely on the road. The lights on the dashboard turn on and warm air came too. I had to call a family member to come and help me move car from the road. I called dealership to report the problem and I had to tow the Jeep back to dealership. On 9-18-17 dealership called me to let me know that now the problem is the PCM module and that is going to cost me about$900 to fix it. I feel that the reason why my battery and PCM module are not working is because of the problem with the alternator. I feel that the manufactures are responsible to fix everything that is wrong with the Jeep. Right now I have no vehicle to move and not knowing when the recalls are coming in because there's poor communication with customers. I had to town my Jeep back home because I can't afford fixing the vehicle when I feel is the manufacturer responsibility to take care of the problems. It's been a week since I drove the Jeep and got it back not drivable. The dealership ipac in san antonio has a very poor customer service and would never go back for any service.

- San Antonio, TX, USA

problem #31

Aug 202017

Grand Cherokee

  • 114,000 miles
While driving the the interstate my battery light went on a few minutes later an image of a lightning bolt hit the battery and I lost complete power. Took it to the Jeep dealership took over a week to tell me its the PCM and that it had nothing to do with the alternator. Today I can pick up the car. They dated that I can pick up the car and then they told me my battery is very very week. They also assured me that one things has nothing to do with the other which is total bull, .

- Berwick, PA, USA

problem #30

Aug 292017

Grand Cherokee

  • 34,000 miles
My car turns off while driving differnt times of the day could be in the morning or could be during the day. It just shuts off with no sign the lights are on in the front the radio is still on its happened several times. Some times does not want to start randomly... this is my 3rd time taking it into the dealer with this same issue and they keep saying nothing is wrong with it. This last time I was on the freeway and it just shut off. I just want them to repair it. The fist time I took it in I want to say I was under the warranty miles around 34 or 36000 I am going to confirm with the dealer.

- Rialto, CA, USA

problem #29

Aug 012016

Grand Cherokee

  • 80,000 miles
I contacted chrystler and they refused to do anything. My leather dash is pulling up. There are tons of examples of this happening when you search the internet.

- Crofton, MD, USA

problem #28

Jun 012017

Grand Cherokee

  • 90,000 miles
Water entering vehicle and collecting in the storage by the garage door opener control. Now also have a mildew problem. Scared of electrical shock and inhaling dangerous mold.

- Canton, GA, USA

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