10.0
really awful- Crashes / Fires:
- 1 / 19
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 35,068 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2013 Jeep Grand Cherokee. While driving approximately 65 mph and passing another vehicle, the vehicle experienced excessive hesitation. The failure recurred numerous times and became progressively worse. While driving 75 mph, the engine power reduced to 25 mph until reaching the destination. The VIN was not included in the recall for the electrical system. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was unknown. The approximate failure mileage was 61,500.
- Appleton, WI, USA
My Jeep has stalled twice while I was making a left turn. Both times it stalled without warning and I lost all power steering + power brakes. Both times I had about 1/4 tank of gas. The first time I was able to restart my car right away. The 2nd time it took me a few tries to get it restarted. The dealership claims they can't find anything wrong with it. I've opened a case with Jeep.
- Los Angeles, CA, USA
Dealer requires that I leave the vehicle at the dealer's repair shop for an entire day and that I pay them a rental fee for a loaner car during that period. I will not pay to have these manufacturer defects corrected. There are currently four (4) outstanding recall notices on this vehicle and they will not fix any of them without compensation.
- Monteagle, TN, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the recall notice for NHTSA campaign number: 15V115000 (electrical system) was received in January of 2016. After contacting the dealer on multiple occasions, the contact was unable to schedule an appoint to repair the vehicle. The manufacturer was not notified. The contact had not experienced a failure.
- San Jose, CA, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system) and 15V115000 (electrical system); however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Bossier City, LA, USA
Vehicle either does not start or starts and turns off right away or randomly shuts down
- Pottstown, PA, USA
I am afraid to drive my vehicle. The first issue happened a few months ago, the car refused to start and had to be towed to the dealership to get fixed. There was an electrical fault, and could have happened at any point. Currently the vehicle has been at the dealership since November 10th. The vehicle hesitates before moving forward when I step on the gas, then something engages and it jumps forward. Sometimes it comes to a stop before it rapidly accelerates. The Jeep has been at atlantic Jeep for almost four weeks and the dealer has not been forthcoming in explaining what is going on. They can't seem to figure it out themselves and I am in fear of driving this car in the future if the same problems occur. There seems to be a big risk of having a crash with the issues described above. This happened on highways, streets, slow or fast didn't seem to have an affect. This has been a major issue, and is very scary for me as a driver.
- Farmingdale, NY, USA
The contact owns a 2013 Jeep Grand Cherokee. While driving approximately 45 mph, the front passenger side headlight failed to illuminate intermittently. The vehicle was taken to an independent mechanic where it was diagnosed that the headlamp needed to be replaced. The vehicle was repaired on two separate occasions, but the failure recurred. The manufacturer was notified of the failure. The failure mileage was 35,000.
- Rome, PA, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle experienced unintended acceleration and still moved even when the brake pedal was depressed. In addition, the vehicle locked independently and could not be unlocked manually. The contact also stated that the vehicle could not be manually turned off. The failure recurred over twenty-one times. The vehicle was taken to the dealer where it was diagnosed that the temperature gauge needed to be replaced. The vehicle was repaired however the failure recurred. The manufacturer was notified of the failure. The failure mileage was 25.
- Lemoore, CA, USA
The contact owns a 2013 Jeep Grand Cherokee. While driving at an unknown speed, the steering wheel seized without warning. The contact pulled over and discovered that the power steering belt was fractured. The vehicle was taken to the dealer where the power steering belt was replaced. On another occasion, while driving approximately 25 mph, the vehicle stalled and the check engine warning light illuminated. The vehicle was not diagnosed or repaired. After being serviced under NHTSA campaign number: 15V115000 (electrical system), the vehicle failed to start intermittently and the check engine warning light illuminated. The manufacturer was notified of the failure. The failure mileage was unknown.
- San Leandro, CA, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Update 01/13/16 MA updated 01/25/16.
- Marathon, FL, USA
I was driving my 2013 Jeep Grand Cherokee on a city streetwhen my eyes and throat started burning. My 10 month old infant began to cry as I realized smoke was filing the cabin. I panicked, and pulled over, turned off the car and immediately took my baby out of the car. We remained in the side of the road for assistance. I continued seeing smoke coming out of the right side of my car. When assistance arrived, I realized the right visor had caught on fire and a result was burned with a black hole. I took my Jeep to the dealership on January 6, 2015 to get it serviced for recall P 36, which is related to the sun visor wiring. I was told by the dealership, that the recall had been completed. I contacted chyrsler customer support after my Jeep was on fire and filed a complaint. The representative was so rude and told me it would take 2-3 business days to get my case reviewed. This was not a surprise, as I have dealt with Chrysler customer service in the past and have never had a good experience. I feared for my safety as well the safety of my infant. I refuse to drive that car, and was told by the customer representative that I shoukd take it to the dealership. Why they would suggest that ? I don't know. I don't feel safe and now I am car less as I wait for someone to review my case.
- San Antonio, TX, USA
The contact owns a 2013 Jeep Grand Cherokee. While driving 25 mph, the vehicle shut off and lost power without warning. The vehicle was placed in park, restarted, and taken to a local dealer where the failure was unable to be duplicated. The failure recurred and was not remedied. Prior to the failure, the vehicle was repaired according to NHTSA campaign number: 15V115000 (electrical system). The manufacturer was not notified of the failure. The failure mileage was 63,806.
- Virginia Beach, VA, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V391000 (electrical system), 14V634000 (electrical system) and 15V115000 (electrical system), however, the parts to perform the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Hawley, PA, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Newnan, GA, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system) and 15V115000 (electrical system); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Florence, SC, USA
2013 Jeep Grand Cherokee. Consumer writes in regards to totally integrated power module recall notice issues. After arriving to the dealer for a scheduled appointment, the consumer was informed the part was not available.
- Toms River, NJ, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Turlock, CA, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure.
- Elkhorn, NE, USA
- San Antonio, TX, USA