10.0
really awful- Crashes / Fires:
- 1 / 19
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 35,068 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2013 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 15V115000(electrical system); however, the recall part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Guaynado, PR, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while attempting to start the engine, the vehicle failed to start. The contact stated that it took several attempts before the vehicle restarted. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 33,000.
- Madison, NH, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) and stated that the part was not available for an extended period. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure.
- Chicago, IL, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Laceyville, PA, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part needed for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Stanley, VA, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V634000 (electrical system); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Macon, GA, USA
Oct 7, 2014: NHTSA 14V-391 or fca P36 safety recall repair was done at a local Chrysler Jeep dealership. Apr 30, 2015: Vehicle taken to same dealership to check a buzzing sound in the rh sun visor area, service technician could not duplicate the customer complaint. May 19, 2015: Sudden acrid smoke odor detected while driving, pulled to curb and turned off motor. Some smoke inhalation but no burn injuries to driver. Noticed black and white melted areas on rh sun visor, rh vanity mirror and rh headliner. External roof area above the rh sun visor had approximate 3" crack and the paint was split open from the extreme heat, digital photos taken. On Jun 30, 2015, we learned the "the source of the fire was not related to the P36 repair, but was for another cause". on Jul 10, 2015, we learned the P36 repair plastic shroud was intact and the cause of the fire was found in the wiring harness above the sun visor in the headliner area. Chrysler Jeep denied our warranty repair request on Jul 24, 2015, because the source of the fire could not be traced back to a factory defect in materials or workmanship. On Jul 27, 2015, our local Chrysler Jeep dealer decided to repair our vehicle, at their cost, because we were valued customers, but the decision came the same day a letter was read by the dealership general manager that said we may pursue a remedy using the California lemon law. We found there were more than 91 other similar incidents in 2011-2014 Jeep Grand Cherokee and Dodge durango vehicles, and at least 8 more experienced fires after the P36 safety recall repair had been completed. We encourage NHTSA to have fca install circuit breakers in vanity lamp wiring harnesses for 2011-2014 Jeep Grand Cherokee and Dodge durango vehicles. Our vehicle repair was completed after 13 weeks, on Aug 18, 2015
- Bonita, CA, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 15V115000 (electrical system); however, the recall part needed was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Yonkers, NY, USA
The contact owns 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Toms River, NJ, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. The VIN was unavailable.
- Egg Harbor Township, NJ, USA
Not sure of the dates. Rear view mirror electrical recall repaired. Seat on drivers side gets very hot/must turn it off. Cruise control worked randomly for awhile, now doesn't work at all. Still waiting for recall letter to let me know what to do about latest recall on vehicle stopping suddenly without warning causing a crash! it's my only vehicle and am afraid to drive it!
- Stanley, VA, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) and stated that the part needed for the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- The Villages, FL, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received a notice for NHTSA campaign number: 15V115000 (electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Ormond Beach, FL, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Shippensburg, PA, USA
The contact owns a 2013 Jeep Grand Cherokee. While driving at various speeds, the vehicle would hesitate to accelerate when depressing the accelerator pedal. The vehicle was taken to the dealer who diagnosed that the fuel pump relay needed to be replaced, but the part was not available. The recall notice for NHTSA campaign number: 15V115000 (electrical system) was received in March of 2015. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The VIN was not available. The failure mileage was 41,000.
- Larado, TX, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154999 (service brakes, service brakes hydraulic), 14V391000 (electrical system) and 15V115000 (electrical system); however, the parts to do the repairs were not made available. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide the part. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Noaddressgiven, AL, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic) and 14V391000 (electrical system) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Griffin, GA, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the recall notice for NHTSA campaign number: 15V115000 (electrical system) was received in 2014. After contacting the dealer on multiple occasions the contact was informed that, the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.
- Wayneburg, PA, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Newark, IL, USA
- Oceanside, NY, USA