I’m on my THIRD dash, all of which has the defect, bubbling and lifting. First time 3 years in was under warranty. Second time within the last 3 years was a Jeep initiated covered defective replacement and now this 3rd dash is doing the same thing.

Additionally over the last couple years the wood trim is cracking peeling lifting and falling off.

Another issue I discovered over the years is the shifter arm coating (vinyl?) also is defective doing the same wrinkling much like the severe dash lifting does.

Called Jeep today to file a defective materials claim for replacement and was told they won’t cover any of it - not even the dash that they are well aware is a reoccurring issue that they admitted to by the most recent replacement.

Anyone know of a class action going on? The CEOs contact info? The dash and wood trim alone greatly devalue resale of the car. Poor and faulty materials they refuse to correct should be something that has recourse against Jeep.

Built to last? Sure, if you don’t expect it to retain the trim level paid for.

I had my dash replaced due to bubbling when Jeep issued an extension on the warranty. Just over 13 months later, the dash started bubbling again. When my dealership called to have it replaced again, they would not replace it for free. How could they send another faulty product and not agree to replace it again? How could they take an over $50k car and put such garbage material? This Jeep is beautiful and I have already spent so much money on maintenance as their quality has gone down significantly in the decades that I've had Jeeps. I am embarrassed for them that this is what they are giving to their customers at this point. My interior was beautiful and now I have an eyesore dashboard in stark contrast.

We have a 2014 Jeep Grand Cherokee Overland with a peeling and now separated dash. It started a bit ago and we had gotten it looked at but now with the heat this summer it has gotten much worse. We had originally gotten a quote of 750 to reglue but now that it has gotten so much worse we have gotten a quote of 3k to replace the dash with vinyl to stop it from just happening again. Assuming that Jeep doesn't step up and make this right we may go with the less expensive option but I need to research more first.

I just want this out there so anyone thinking about buying an Overland - do not. Move on, find another car. We prefer to keep cars for a while so I know I need to find a car that will last for a while without falling apart... literally.

My dashboard wrinkled in 2017 and Jeep covered the replacement at that time. Now it is wrinkling again and Jeep readily acknowledges that this issue is rampant with their top of the line Overland models, but refuses to cover the cost to repair. My dealer is stating that the repair will be in excess of $3000 dollars. When I contacted Jeep corporate, I was informed that they are still not addressing or covering this issue. However, Jeep was looking at the amount of complaints and possibly considering a recall down the road.

I bought my Grand Cherokee Summit used in December 2015. It had 29,000 miles on it. I was very proud of it as I do a lot of traveling with work and wanted something comfortable. Everyone that rode in seemed to be impressed with the ride and styling.

About the spring of 2018 I noticed a bubble forming on the top of the dash on the right side of the instrument cluster. Then not too long after that, the passenger side started to bubble as well. Discussed how to correct and they suggested to get a syringe and fill with super glue. It wasn't real noticeable at first, then people started to comment on it and the bubbles grew in size. Now they run the entire length of my dash. I had it at a dealership this afternoon for basic service and just asked the service writer about this issue... he seemed to be aware of the issue, and basically said the only fix was to replace the dash and that was very expensive. I had hoped they would be more understanding.

I park it inside a garage nightly. I've never had a dash do this before and cannot understand how Jeep can say it is neglect or normal wear. If they used bad glue it shouldn't be our fault. I was looking at a possible replacement and seriously siding with another Jeep, but seeing how they could care less about the product they sell us... $60K isn't something to sneeze at. I will start looking at other brands. Guess I will check a couple upholstery shops in my area and see if they have any suggestions other than a $3k dash replacement.

DCJ... you got me. There won't be a next time.

My Grand Cherokee Summit is a $62,000.00 Car and the issue with the dash is attrocious. Since dealing with this I have discovered it is a common and major issue with Grand Cherrokee owners that paid additional money for the Leather upgrade.

When I purchased my Jeep, I also paid $4,400.00 for a so-called Lifetime Warranty and was told I would never have to pay any more than $100 for a repair. However, when I took my car in for repair, I was told this wasn't covered and it would cost $2,500 plus Labor.

I'm no expert but have heard and it seems to me this issue may affect airbag deployment since the skin is loose right where the passenger side airbag is situated. I definitely think this should be investigated and Chrysler should step up and repair.

2014 Jeep Overland, 48000 miles, garage kept, spotless inside and out. Took it in for warranty work that required dashboard to be removed. two weeks later noticed dashboard leather was separating from its base.

Returned to dealer and their response was, "yes we see that happening a lot, only fix is to replace dashboard"!

I called Chrysler Customer Service and explained my concerns, they said they would open a case on my Jeep. This is my eighth Jeep. Unfortunately the Jeep product has gone down hill. I was thinking about purchasing a 2020 Latitude in December... That will not be happening.

Pete

The dash leather is delaminating/bubbling along the entire width by the defrost vent and also by the gauge protrusion. I contacted FCA a few months ago and stated my issue. I was assigned a case manager who reviewed it and stated it would not be covered since the warranty was expired. They would not assist in the repair bill, and stated the dealer who I purchased it from would be responsible. There was no resolution. It's not acceptable to have issues just out of a bumper to bumper warranty with a 5 year old vehicle with no help from the MFG, especially on a top-tier Summit model. This is my second WK2 Grand Cherokee and while I like the vehicle, I would have more respect for FCA if they would replace my dash. This is not a small issue, many have having the same problem.

So there was a 6 month recall on this problem during the Covid pandemic (how convenient for Chrysler). I got to the dealership 9 days beyond the expiration of this 6 month recall and Chrysler refuses to honor it.

I went in for an oil change and asked about the leather coming loose. The shop advised me there was a recall, but it had expired.

I was not aware of this "recall". Usually they send you notification after notification in the mail with big red lettering stating recall. I have not seen any of these and still live at the same address as when I purchased this Jeep brand new. Guess they didn't want to draw attention on this one. I contacted Chrysler customer care center and their response is "we are not going to do anything on this" I asked for a voucher on trade in since this will obviously devalue my jeep and was told no they would absolutely not do anything. It's sad to me, but I won't be buying another Chrysler product again. I've had Chrysler products for over 20 years.

They should do the right thing. If this was a manufacturer defect, then they should own up and take care of it.

It's not even about the money. It's about doing the right thing.

We began asking the dealer about the leather separation in the year of 2016 only to be told it was a cosmetic defect. The next year we attempted to further explain the separation was worse and making our defrost only work on one side of the windshield, still no help. Finally, at the beginning of 2020, the warranty company issued an extension to include this defect. The dealership that took photos of our dash to seek approval from Chrysler Jeep, (Arlington Jeep in Jacksonville Fl) will not reply with an outcome. I am so upset to see a large company like this just leave the dash of my jeep completely lifted to the point it lifts the vent for defrost. It's absurd.