While stopped at a Stop sign, the passenger side headrest restraint was deployed while my wife was seated. The headrest made a loud noise and did contact her head, but she was not harmed. If this were to happen on the driver's side, especially while moving, the result could be catastrophic.

- Franklin, MA, USA

The passenger side headrest popped out violently by itself. Was driving up the interstate when the headrest randomly popped out. The headrest is unable to be reset. This could have been a very dangerous issue had someone been sitting in the passenger seat when the active headrest system deployed.

- North Chesterfield, VA, USA

While driving normally, the passenger headrest violently shot open. Plastic clips which once held a metal rod inside the headrest can be seen stressed and broken, causing the active head restraint (AHR) systems to deploy. Several independent websites and forums show this is a known issue but there has not been a recall. There were no warning signs of an issue until this point.

- Shutesbury, MA, USA

While sitting in my car with with it running in a parking spot my passenger side active headrest retention system failed and the headrest deployed violently. Luckily no one was sitting in the passenger seat however this could have caused serious injury of death had the seat been occupied. Upon further investigation by myself I noticed that the metal retention bar was still in place however the plastics that is supposed to secure the bar to the mechanism the bar has broken

- Abilene, TX, USA

Passenger side front seat headrest (active head restraint) deployed for no reason while sitting at a stop sign.

- Hamilton, VA, USA

This happened to me today. I was driving and heard a really loud pop/ rattle noise (almost took me off the road it was so abrupt) and thought maybe it was something that hit my car on the road. Sound nearly took me off the road. I pulled over and after inspection I noticed the driver headrest had deployed and the clip is broke. This seems like a SERIOUS safety hazard. It is available for inspection upon request. The headrest has not been inspected by the manufacturer, police, insurance representative or others as it just happened today. There were no warning lamps, messages or other symptoms of the problem prior to the failure.

- West Jordan, UT, USA

While highway driving at 62 mph the passengers seat head rest suddenly blew apart with a loud bang, This scared both my wife and I as it was totally unexpected. We found ourselves looking all around trying to figure out what had happened. This was a totally dangerous distraction.There were no bumps in the road or any indication that would of caused the problem. Upon inspection it looks like a small plastic piece holding a metal pin broke. It has not been taken to a dealer yet. It is available for inspection, but I hope to get it fixed shortly.

- Fort Wayne, IN, USA

The head rest deployed into the back of my head while driving through an intersection. No collision. No bumps. No contact. Smooth driving and then it deployed. It-??s a hard and shocking deployment that hits you in the back of the head very aggressively causing my head jolt forward from the impact.

- Seminole, FL, USA

For no reason whatsoever, the headrest srs deployed. And now I have to replace it with a new one. Very expensive. And dangerous problem.

- Cranston , RI, USA

My passenger side headrest deployed randomly while my girlfriend was in the seat. She currently has a headache, we are looking into this further and what steps should be taken. Vehicle was driving maybe 10 mph when this took place. I understand this design for deployment is supposed to take place during an accident to protect the passenger from whiplash. Again, this incident took place randomly (no accident) A plastic clip broke off, causing the headrest to spring and deploy. This is a dangerous safety design flaw and Jeep should have a recall for this component. There were NO warning lamps, messages or other symptoms of the problem prior to the failure. The incident occurred on August 4, 2022.

- Waltham , MA, USA

Headrest popped open out of nowhere driving down the road. Luckily I was leaning forward

- Owensboro , KY, USA

Driver seat active headrest deployed for no reason.

- Huntersville, NC, USA

The Active Head Restraint system, which is integrated into the headrest unexpectedly deployed while I was safely operating the vehicle on the highway. The impact to the back of my head caused a concussion. The vehicle was not involved in a collision or other kind of accident that would trigger the system to deploy. After parking the vehicle and inspecting the headrest, it was observed that several plastic fastening components failed causing the unintended deployment of the system. It was also observed that the plastic around the metal fastening pin had failed. Internet research shows that this is a known problem with Fiat Chrysler automobiles. A Federal investigation is ongoing relating to this issue. Further, there is a class action lawsuit in the state of California.

- Houston, TX, USA

Vehicle was parked when the front passenger headrest exploded.

- El Paso, TX, USA

Passenger Headrest safety feature deployed while a passenger and I were driving hitting him in the back of the neck.

- Springfield, MO, USA

The drivers active headrest deployed while sitting parked in driveway. Came out the the jeep this morning and the clips that hold it together broke. This is a part of the safety system.

- Monroe , NC, USA

My 2014 Jeep Grand Cherokee automatic headrest deployed. My wife was driving as normal and she was hit over the head by the headrest. It was deployed under normal driving conditions. There was no accident. This is very dangerous because of the sudden surprise. She could have been killed!!!!!

- Phoenix, AZ, USA

I have a 2014 SRT jeep I was at the car wash and my passenger head rest system deployed I look inside and saw that the clips were broken.

- Richmond Hill, GA, USA

Passenger head restraint headrest deploys without collision. While parked in driveway overnight, (popped open and forward). Dealership found no faults

- Houston, TX, USA

Deployed head rest while vehicle was in parked and engine was off.

- Ontario , CA, USA