The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at approximately 35 MPH, the driver-??s side seat headrest unexpectedly deployed from the seat. The contact was not injured. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the headrest needed to be replaced. The contact spoke with a second dealer, McMahon Motors Broward (720 N State Rd 7, Plantation, FL 33317); who confirmed that the headrest needed to be replaced. The vehicle had not been repaired because the vehicle was no longer covered under recall or warranty. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was 115,000.

- Miami, FL, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the driver's headrest fractured. The contact stated that when the failure occurred, the contact suffered a hard impact to the back of the head. No medical treatment was administered. The vehicle was taken to the dealer where it was diagnosed with failed plastic clips within the headrest. The contact was informed that the driver's headrest needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 89,000.

- Las Cruces, NM, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the front passenger's side active head rest restraint had deployed. The vehicle was taken to the dealer where the contact was informed that the front passenger's side active head rest restraint had deployed. The contact was informed that the front passenger's side active head rest restraint needed to be replaced. The vehicle was not repaired. The contact was informed that the warranty had expired, and the repair would not be covered under warranty. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.

- Bloomington, IL, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that upon entering the vehicle, she noticed that the front driver-??s side headrest had inadvertently deployed without warning. The dealer was notified of the failure and the contact was informed that the basic extended warranty had expired. The vehicle was not diagnosed or repaired. The manufacture was notified of the failure and confirmed that the VIN was not included in a recall and that the extended warranty had expired. No further assistance was provided. The failure mileage was approximately 189,184.

- Waldorf, MD, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while seated in the vehicle, the front passenger-??s side head restraint separated from the seat striking the passenger in the back of the head. The passenger was not seriously injured. The contact was not able to place the head restraint back on the seat. The vehicle was not diagnosed. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 94,000.

- Annapolis, MD, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at 75 MPH, the front, passenger side headrest deployed without warning. The contact's wife was sitting in the front passenger seat during the failure and was hit in the back of the head. The contact stated his wife had experienced headaches since the incident but had yet to seek medical attention. The contact notified the dealer of the incident but was offered no assistance. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 153,000.

- Forest, MS, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while she was stopped at a store parking lot, she heard a popping sound as the front passenger-??s side headrest inadvertently deployed. The contact stated that she was not aware of any warning lights being illuminated. The contact re-inserted the headrest into the seat however, the headrest was not secured and would detach from the seat while driver over rough road surfaces. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000.

- Ladysmith, WI, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at 30 mph, the front passenger-??s side active headrest restraint fractured and detached, hitting the contact's wife on the head. There was no impact to the vehicle that could have caused the active headrest restraint to become detached. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 68,013.

- Temple Hills, MD, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at 50 mph, the driver's side headrest deployed without warning. The contact stated that he was having pain in his neck. The contact mentioned that the passenger side headrest had deployed in may of 2018 and the headrest was replaced. The vehicle was taken to the dealer reedman-toll Chrysler Dodge Jeep Ram of jenkintown (140 old york rd, jenkintown, pa 19046 215-690-3770) were they said since the warranty expired the cost of the repairs were the contact's responsibility. The was notified of the failure manufacturer and advised that they would call back after a diagnostic was completed. The failure mileage was 54,000.

- Philadelphia, PA, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while his daughter was driving at an unknown speed, the driver's frontal head rest deployed without warning. The contact took the vehicle to metroplex Chrysler Dodge Jeep Ram Fiat (2800 w. mockingbird ln, dallas, tx 75285) where he was provided an estimate for the repair. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.

- Dallas, TX, USA

I was parked in a hospital parking lot for over an hour and the head rest on the passenger side of the car flew out and smacked my 16 year old daughter in the head.

- Cle Elum, WA, USA

The passenger side headrest deployed without cause. I was stopped at a stop sign on a city street and it just deployed. There were no other cars around and thankfully, no one occupied the seat.

- The Woodlands, TX, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving 30 mph, the passenger seat head rest released forward. The vehicle was taken to larry H. miller Chrysler Jeep Dodge Ram riverdale (located at 1481 w riverdale rd, riverdale, ut 84405, (801) 528-7478) where it was diagnosed that the head rest and rear of the passenger seat needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 92,000.

- South Weber, UT, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving 10 to 15 mph, the driver's headrest air bag abruptly deployed. There were no injuries. The vehicle was taken to romano Chrysler Jeep (215 w genesee street, fayatteville, NY 13066, 315-637-3101) where it was diagnosed that the driver's headrest air bag needed to be reset. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall for the failure. The VIN was not available. The approximate failure mileage was 58,000.

- Fayettville, NY, USA

Takata recall while driving my car doing 20 mph in normal driving conditions my passenger headrest deployed hitting an elderly passenger in the back of their head. Hurting them. The headrest deployed like an airbag. It was spring loaded. I called my dealer and they told me it was not covered under warranty and that there were no recalls. This is very unsafe and these headrests should not be in any vehicle at all. I fear now that while I'm driving that the driver side headrest will deployed for no reason and hurt me too while driving. This will cause serious injuries. Very upset

- Milford, CT, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving 65 mph, the driver's side head restraint detached from the seat. There were no warning indicators illuminated. The contact called len stoler Chrysler Dodge and Jeep at (410) 876-8800 (located at 1001 baltimore blvd, westminster, md 21157) where an appointment was scheduled for diagnostic testing and repairs. The manufacturer was informed of the failure, but no assistance was offered. The failure mileage was 69,000.

- Middle River, MD, USA

I was driving down the street after visiting a friend when I hit a hole in the street and heard this noise and looked over and the headrest had came apart went to the dealer and was told that they could not fix it because it was cosmetic.

- Tempe, AZ, USA

The contact owns a 2014 Jeep Cherokee. While driving 30 mph, the headrest on the front passenger seat popped off without warning. The headrest grazed the head of a child passenger, but the child was uninjured. The dealer (lithia Chrysler Jeep Dodge Ram corpus christi, 4313 S staples St, corpus christi, tx 78411) was contacted and advised the contact to drive or tow the vehicle to the dealer. The manufacturer was contacted and informed the contact of the same information as the dealer. The vehicle was not repaired. The VIN and failure mileage were unknown.

- Mathis, TX, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving approximately 35 mph, a loud noise occurred. The contact noticed that the passenger headrest air bag deployed without warning. The vehicle was taken to rydell Chrysler dealer (700 san fernando rd, san fernando, ca 91340, phone (866) 733-3506) where it was diagnosed that an electrical concern headrest restraint did not lock into place, and the front passenger seat headrest restraint needed to be replaced. The vehicle was repaired. In addition, while driving 65 mph, the engine warning indicator illuminated. The vehicle was taken to rydell Chrysler where it was diagnosed that the engine failed and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 22,000.

- Pacoima, CA, USA