10.0
really awful- Crashes / Fires:
- 18 / 2
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 16,540 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I have a acc / fcw unavailable message that deactivates my auto breaking system to prevent a collision. This error message may relate to the orc module that may control other safety devices in the vehicle such as the air bags. This deactivation occurs while the vehicle is in motion city street and on the highway.
- Olympia, WA, USA
My 2014 Jeep Grand Cherokee overland is slamming on breaks and blinks a red light saying brake with nothing on the road! this is the second camera/ collision detection system it has occurred on, dealership can't find anything wrong please help before this kills my family! I found that there was already a big investigation on this in 2016 but didn't involve a recall, I am worried for my safety. Jeep wants me to drive the car and track it with a device that records my driving patterns. I don't see how this is going to help them identify the issues with their fcw ( forward collision warning system) https://apnews.com/D60D7185ec0E4B53A666E32B77B8039A this article above describes exactly what I am having occur.
- Santa Cruz, CA, USA
Vehicle experiences random illumination of multiple instrument cluster warning lights, loss of cluster illumination, loss of speed display, and loss of ABS and ESC system functions. Sometimes vehicle shifts into 3rd gear, and does not respond to shift commands. This occurs randomly, sometimes right after start-up, sometimes after a few minutes of driving.
- Coppell, TX, USA
The contact owns a 2014 Jeep Grand Cherokee. While operating the vehicle, the brake sensor indicator remained illuminated. The vehicle was taken to an independent mechanic who diagnosed that the brake booster shield was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer (palmer Dodge Chrysler, 11460 alpharetta hwy, roswell, ga) were notified of the failure. The contact was informed that the vehicle was not included in NHTSA campaign number: 17V572000 (service brakes). The failure mileage was 82,000.
- Alpharetta, GA, USA
The car was rolled away from the drive way when park at night few times already.
- Jenison, MI, USA
N58 my Jeep did something weird on 4/21/2019 dash lights came on like ABS and traction control light was on in the dash but the push button light down below the heat buttons was also on. Also service 4 wheel drive was flashing on the dash along with the selector wheel on the left of the dash screen went to terrain mode all by it self.also on the screen it chimed 4 wheel drive unavailable. I was in drive and driving straight.
- Park Rapids, MN, USA
ABS and stability light came on while driving 45 mph also the dash says service four wheel drive it all happened at the same time I think it might be part of the ABS recall
- Park Rapids, MN, USA
The contact owns a 2014 Jeep Grand Cherokee. While driving out of the parking lot, the vehicle shut off and the insufficient battery charge indicator illuminated. The failure recurred and the vehicle was towed to ron carter Chrysler Jeep Dodge Ram of league city (281-668-5383, located at 3535 gulf fwy, dickinson, tx 77539). The dealer stated that the vehicle was included in NHTSA campaign numbers: 17V435000 (electrical system), 17V572000 (service brakes, service brakes, hydraulic), and 18V332000 (electrical system, vehicle speed control). The vehicle was kept at the shop for the recall repairs. Four days later, the dealer still had not completed the repair, stating that the gear was stuck in park. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 83,000. Parts distribution disconnect.
- Alvin, TX, USA
The brakes on our Grand Cherokee stopped working while in a parking garage. After getting the car towed back home the dealership said it was a failed brake booster. The issue I have with that is I had taken it in for the recall earlier in the year and it was supposedly taken care of. Either their interim fix did not work or they did not do anything when I took it in the first time. We were fortunate no one was hurt.
- Dublin, OH, USA
The contact owns a 2014 Jeep Grand Cherokee. While driving approximately 55 mph, the brake booster failed. The contact stated that the brake pedal became stiff when depressed and the vehicle nearly failed to stop in heavy traffic. Afterwards, the contact heard a hissing noise inside the vehicle. Westbury Jeep Chrysler Dodge Ram (111 bond street, westbury, New York 11590, (516) 336-4788) was made aware of the failure and diagnosed that the power brake booster was faulty. The vehicle was repaired by removal and replacement of the power brake booster. The manufacturer was made aware of the failure and stated that there was no recall on the vehicle. In addition, the manufacturer stated that there was no warranty coverage on the vehicle. The failure mileage was 67,481. Updated 10/3/18
- Levittown, NY, USA
My 2014 Jeep Grand Cherokee, shut down while I was driving in the issaquah fall city road. Steering wheels locked and brakes failed and everything shut down. I barely made it to the walgreens parking lot where the vehicle completely died to the point where even the keys wouldn't work. I barely made it alive. I am glad I didn't crash into anyone. I had to tow the vehicle later in the day to the dealership. They asked me to drop it off at their garage. Today they got back to me saying, there was an open recall on the vehicle and that caused the alternator to fail and shut down everything. They said because it's an open recall they would fix it themselves as it's covered under some warranty. But they also told me that there is an issue with some oil pressure sensor and the AWD system is stuck in AWD and they will have to fix it and have me a parts and labor charge of 2000 usd which I have to bear. Is this normal practice. I don't know how the AWD system suddenly got into this state. If it's a result of the alternator issue caused by the open recall, wouldn't they manufacturer/dealer have to bear it.. thanks !!
- Issaquah, WA, USA
1 week after the dealership added the water shield to the brakes as required by the recall the brakes stopped working the first time you used them after starting the vehicle. We took it back and we're told it had nothing to do with the recall and the ebt pump needed replacing for $750. We took it to a different mechanic and found that the brake boosters were corroded and the ebt pump was fine. Corroded brake boosters is exactly what the recall was intended to prevent and we should not have had to pay for the work.
- Bruceton Mills, WV, USA
Driving on bridge, preparing to turn right on the I 15 highway in barstow all lights flashing on info panel. Jeep began to power surge up and down windshield wiper came on radio went off, power steering became hard to control no brakes, came to rolling stop at chevron gas lot lenwood road. Jeep did not restart. Dead ! very scary and dangerous situation. Could have had a serious accident with a commercial truck. Truck honked at me because I cut him off trying to get to a safe stoping location. My wife was with me and she believed we were going to die she said. I'm go inn to get rid of this Jeep. I no longer feel safe driving this vehicle.. my wife just read on the internet there are 12 recalls on the 2014 Jeep Grand Cherokee.
- Barstow, CA, USA
Had the brake booster recall replaced less than week ago now traction stability warning light along with brake light coming on and staying on when turning curve downhill. On highway speed down steep incline engaging brakes front brakes vibrate yet dealer said breaks ok.
- Shepherdstown, WV, USA
The contact owns a 2014 Jeep Grand Cherokee. While driving 10 mph, the brake pedal was depressed, but the vehicle failed to respond. The vehicle slid and crashed into the passenger side corner panel of a 2009 Chevrolet truck. There were no injuries. The air bags did not deploy. There were no warning indicators illuminated. A police report was filed. The vehicle was taken to an independent mechanic where it was diagnosed that the brakes, sensor, and alternator needed to be replaced. The repairs were completed. The local dealer was not contacted. The manufacturer was notified and opened case number: 33977852. The manufacturer stated that they would not repair the vehicle because it was taken to an independent mechanic. The failure mileage was approximately 39,000. The VIN was not available.
- Annapolis, MD, USA
In the process of parking at my sister's home, I took my foot off the accelerator and started to brake. The car did not slow down. I continued to brake, but the car kept going forward with increasing speed. I was able to steer and not hit parked cars, but went into the lawn hitting a set of contractor's scaffolding sending them flying into their house and patio. The car finally stopped on top of their well head, destroying the well cover as well as the protective pipe for the well head. Further internal damage was done to their well, as there was no running water in the house. A tow truck had to come to lift the car off the well head to avoid any further damage. I had been using the cruise control earlier in our trip, but it was not active at the time.
- Traverse City, MI, USA
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the vehicle made a squealing and whining noise and there was a burning odor underneath the hood. While driving approximately 35 mph, the ABS, power steering, and brake warning indicators illuminated. Also, the windshield wipers and other components began to malfunction. The contact parked and turned off the vehicle, but it failed to restart. The contact replaced the battery, which caused the vehicle to operate appropriately for a short period of time before the warning indicators illuminated again. The contact checked under the hood and noticed smoke coming from the alternator. The contact stated the alternator and battery failed and needed to be replaced. The vehicle was repaired. The contact called cary autopark Chrysler Jeep (400 auto park blvd, cary, North Carolina 27511, 888-923-9538) and was informed that the alternator and brakes failed. The dealer would not assist because the VIN was not included in a recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 47,800.
- Wendell, NC, USA
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000(electrical system) and stated that the part was not available within a reasonable time frame to schedule the recall repair for months. The dealer (rockettown Chrysler Dodge Jeep Ram, 1221 N H St, lompoc, ca 93436, (805) 617-3000) was unable to verify when the remedy and parts would be supplied from the manufacturer. The manufacturer was contacted to determine when the remedy and part would be supplied to the dealer. The contact was not experiencing a failure. Parts distribution disconnect.
- Los Olivos, CA, USA
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the vehicle was slow to pick up speed when the accelerator pedal was depressed. Also, the vehicle was difficult to start. The battery was inspected by the contact and the driver, but the cause of the failure was undetermined. The vehicle was taken to the dealer (michiana Chrysler Dodge Jeep Ram Fiat, 120 w mckinley ave, mishawaka, in 46545, (574) 254-2010) where it was diagnosed that the ABS module prematurely melted and needed to be replaced. The dealer was unable to verify the cause of the failure and indicated that further diagnostic testing was required. The manufacturer issued three recalls on the brakes and five recalls for the electrical system. The failure was reported to the manufacturer to determine if they could determine the cause of the failure. The failure mileage was not available.
- Osceola, IN, USA
- New Haven, CT, USA