10.0
really awful- Crashes / Fires:
- 15 / 2
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 12,379 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Driving approx. 20 mph in city traffic, car in front stopped suddenly. I tried to apply brakes and the auto-braking system also flashed on dashboard to "brake!" but when I tried to, the brakes were not as responsive as usual. I applied tremendous pressure on the brake pedal (so much so that my foot still hurts over a week later) and the brakes did not react as they typically do, so I hit the car in front of me.
- Boston, MA, USA
While pulling out onto a busy thoroughfare (cesar chavez St. In san francisco, ca) in my 2014 Jeep Grand Cherokee overland on 3/31/16, my collision warning system went off, then the vehicle braked hard on its own via the brake assist system, engaging the anti-lock brake system, and bringing me to a stop in the middle of this busy road. However there was nothing/no one in front of me. This could very well have caused me to be T-boned or rear-ended with my 8 month old baby in the car. This was extremely scary and unexceptable! after describing the issue to my mother, she sent me an article from the wall street journal regarding this issue on 2014 Jeep Grand Cherokee. Clearly this is a more widespread issue than just a fluke affecting my vehicle.
- San Francisco, CA, USA
Forward collision warning (fcw) occasionally comes on without reason in city traffic, interstates, and country roads (no traffic or obstructions nearby) and at various speeds causing a "brake" warning signal and sometimes, not always, actually causing the vehicle to brake. Related to the fcw problem is a warning signal that frequently appears that indicates the adaptive cruise control/fcw are unavailable. Vehicle has been in shop numerous times and except for one time that the dealership found a part missing, the dealership continues to indicate they cannot duplicate the problem. The problem remains on-going and has not been resolved. The date of occurance below is the most recent event with the "brake" warning.
- La Vergne, TN, USA
We have had 4 incidents of unintended braking (PE15-021) from the collision control system. Extreme autonomous braking when nothing was in the way. Additionally, we had one case of unintended acceleration in low speed (less than 10 mph) stop & go commuter traffic resulting in a rear end crash with damage to our Jeep and the vehicle in front of us and the next vehicle in front of them (3 vehicles total). Jeep accelerated hard on its own without pressing the gas pedal.
- Fairfax, VA, USA
Car braking system activated automatically on its own on multiple occasions, anti-collision warning system is not turned on. Latest incident occurred on December 26, 2015, driving 45 mph on a highway with no traffic or obstacles around the word "brake" appeared on dashboard in red and brakes were suddenly engaged. Incident before was driving 60 mph on the interstate and the brakes engaged again with the word "brake" flashing on dash again anti collision system was not on.
- Ewa Beach, HI, USA
The collision avoidance system activates and slams on the brakes without cause while traveling forward which is startling and dangerous because I have been nearly rear ended by another driver for braking without cause. When parking the gear selector feels like it is in park it is actually in reverse or neutral. Brakes squeak and were wearing groves into rotors when vehicle was brand new. Also the front bumper has never fit correctly as well as the fender moldings peeling off. Very sad for a $55,000 vehicle.
- Port Saint Lucie, FL, USA
Last night, I was driving at normal speed down the road and person ahead of me braked gradually to make a turn. I began to softly brake. I had a generous amount of space between me and the car ahead of me - at least 5-6 car lengths. The forward collision warning system activated and slammed on the brakes, causing the car behind me to nearly rear-end me. The system should not have activated as there was no reasonable threat of collision. This is not the first time this has happened and I understand the NHTSA is investigating this system so I decided to file a complaint in order to assist the investigation. The system works well when it needs to but it has false positives often. It is somewhat terrifying when your car just decides to slam on the brakes with no cause and there is a legitimate cause for concern when it does. Other drivers behind me may be unprepared to stop and could cause a crash.
- Reston, VA, USA
When I apply the brakes the front end shakes pretty badly. I also have an issue when I excellerate moderately the vehicle seems to take off leaving me feeling out of control and having to take my foot off the gas and watching the RPM hit 6000. I have also had issues with the transmission and a total of 5 recalls. I have had time in court trying to fight it using the lemon law but lost because of not having an attorney and a transmission specialist I couldn't afford either. I notice my problems at 1900 miles but I lost because they said I used it for commercial use which I don't because I don't have it registered as a commercial vehicle I just drive a lot for work at the time. This vehicle has caused me loads of stress since I bought it and feel very unsafe driving my kids around. Any help you can give me would be greatly appreciated I'm at my wits end. I bought my Jeep early in 2013 so I feel its one of the first Jeep off the assembly line with lots of issues. Thanks
- Verona, NJ, USA
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the automatic brake warning system would automatically activate. The failure occurred over twenty times while the cruise control was not engaged. The contact reached out to the dealer for diagnostic testing. The dealer was unable to diagnose the failure. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 5,000.
- Tigard, OR, USA
The vehicle braked unexpectedly, for no apparent reason. Updated 10/9/15
- Raleigh, NC, USA
There has been incident the forward collision warning went off and the brake was applied. It happened both high speed and low speed. The recent incident was captured my onboard dash cam. Https://www.youtube.com/playlist?list=plqwa_9V6mhpjrx6J4thjgtnma1vf99O-4
- Coralville, IA, USA
My car is equipped with a forward collision warning that will signal you when you are too close to a vehicle and automatically engages the brake if a collision is imminent. The car has 3 times now signaled and engaged the brakes when there were no vehicles near me. The first two times this happened I was driving on the freeway going approximately 65 mph with no cars in my visible sight and the signal alarmed and then the car braked on it's own. This again happened yesterday 6/29/15 while I was turning left through an intersection with a green arrow and the vehicle braked while I was accelerating. A car behind me had to hit their brakes and swerve to avoid rear ending me. Each time I bring the vehicle to the dealership they tell me that they can't fix a problem that they can't replicate.
- Yorba Linda, CA, USA
The front rotors and the rear rotors turned black while operating the vehicle under normal highway driving conditions. The front and rear brakes pads are not worn where they required replacement. The rotors appear to be defective. I saved the rotors for inspection if you so desire to inspect them. Having been a automotive technichian in the past and a mechanic on nyc taxi cabs I have never witnesses this kind of wear and tear on a rotor. Having had fleets of police vehicles I have never seen a rotor wear like this either. Even police vehicles having been in pursuits have not worn out like this.
- Wappingers Falls , NY, USA
The contact owns a 2014 Jeep Grand Cherokee. While driving at 25 mph, the vehicle suddenly braked witout the brake pedal being depressed. The brake warning indicator flashed prior to the failure. The failure recurred several times. The dealer was unable to locate a failure. The vehicle was not repaired. The manufacturer was made aware of the issue. The VIN and failure mileage were unknown. Updated 8/21/15
- Prescott, AZ, USA
I was on the I-94 entrance/exit ramp between fullerton avenue and western avenue. Just before western ave: The left lane is intended for vehicles entering I-94 northbound, the right lane is intended for vehicles that are proceeding to western ave. When the even occurred, there was a line of vehicles stopped in the left lane due to traffic congestion on I-94. I was traveling in the right lane and had no cars directly in front of me. As I began to pass the long line of vehicles that were waiting to enter on to I-94 on my left, the automatic braking system began to chime and braking began for no reason. I quickly reached down, disabled the ABS function, glanced in my rear-view mirror and saw that I had come dangerously close to being rear-ended by another vehicle. After a few weeks, I re-enabled the feature thinking that the event was a fluke. I re-enabled it, but had a handful of instances where the brakes would be applied in seemingly inappropriate situations - mostly all of them in dense city driving. The vehicle now has 10K miles on it. I have yet to take it in for service on this or the multitude of factory recalls. Possibly related, there have been numerous occasions where the parking sensor chimes have gone off while the vehicle was moving -or- in gear, but stopped at a stoplight. I often leave the feature disabled until I get ready to park.
- Chicago, IL, USA
I was driving approximately 40 mph on w. maple rd in troy, mi in the middle of the afternoon on February 18, 2015. There was minimal traffic on the road and no one in front of me in my lane or the lane next to me. Suddenly, my dash lit up to brake and the car started braking on it's own. It happened so quickly that I wasn't even sure what it was. It happened again about a mile down the road. Again the system applied the brakes and the warning word brake flashed on my dashboard when there was nothing near me. It happened quickly and then the car went back to normal without me doing or changing anything in the car. I brought it to the Suburban Chrysler Dodge Jeep Ram dealership in troy and they said they were not able to recreate. No codes were activated in the computer and there were no service bulletins about it so there was nothing they could do... I took the car home and the same thing happened again to me five days later driving at approximately the same speed. This time the dealership kept the car longer, drove it 119 miles, used the miller tool kit to align the camera and still found nothing wrong. The following week, it happened again and I returned to the dealership. This time they replaced the front sensor and bubble aligned. The only thing that the dealership found was that on one of the test drives they couldn't get the acc system to work at all and still no reports showed up on the computer. The next test drive all systems were working, again no report on the computer of the change. The dealership still could not duplicate the problem but they thought that they fixed it.. in may, it happened again. It occurred while I was merging onto the expressway traveling at 63mph. I returned the car to the same dealership and again it was returned to me without being able to diagnose or fix the problem...updated 07/21/15
- Troy, MI, USA
The contact owns a 2014 Jeep Grand Cherokee. While driving approximately 60 mph, the warning indicators illuminated and the brakes engaged independently. The failure recurred multiple times. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 19,000. The VIN was not available. Updated 7/29/15
- Chattanoogat, TN, USA
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic), 14V391000 (electrical system), 14V634000 (electrical system), and 14V643000 (air bags, seat belts). The parts were unavailable to perform the repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. MA 09/03/15 updated 12/10/15
- Vansant, VA, USA
On the highway the "forward collision warning with stop" system needlessly engaged. The vehicle brakes automatically were applied by the car on its won causing it to decelerate rapidly fishtailing uncontrollably. It was raining. This is not the first time the situation occurred.
- Fort Lee, NJ, USA
- West Chester, PA, USA