The contact owns a 2014 Jeep Grand Cherokee. While the vehicle was in the park position on a small incline, the vehicle rolled backwards approximately 20 feet. The contact was able to apply the brake pedal and stop the vehicle. The vehicle was taken to a dealer for diagnostic testing. The failure could not be duplicated. The vehicle was not repaired. The failure recurred intermittently. The manufacturer was not notified of the failure. The approximate failure mileage was 10.

- San Francisco, CA, USA

My current lease, a 2014 Jeep Grand Cherokee Laredo, has been plagued with defects. There have been 9 recalls, 16 service bulletins, and 5 investigations'.in addition there are 587 driver/owner complaints. My problems: Instability of the transmission. After parking next to a storage bin, transmission slipped out of park and the Jeep moved forward crushing my leg in the door and denting/scratching the exterior of vehicle. There has been no indication that fca (Jeep) has resolved this issue. Another problem I'm having, which has been plaguing many other Jeep owners, is where the engine warning light illuminates with no indication of specific information with regard to what the malfunction might be. After 5 service visits over the past 2 years, Jeep has proven they unable to remedy this. I continue driving with uncertainty and stress with my passengers and I fearing ourlives may be endangered. The engine light is currently illuminated. I am not getting the level of vehicle safety and dependability I am paying for. I have filed a complaint on the website of Jeep and have offered fca(Jeep) a settlement whereby I would be refunded the leasing charges I paid and the company would consent to an early termination of the lease with no penalties or charges. Fca(Jeep) has failed to remedy my problem. (please see attached details) fca us llc is required to execute certain performance obligations, pursuant to the July 24, 2015 consent order, amended December 8, 2015, the objectives of which are to mitigate the risks of harm and promote safety for we, the consumers. Fca, however, persists in violating and disregarding me in a blatant act of non-compliance with the order. I seek assistance in expediting remedial action in this matter as a victim, and the protection of my rights as a consumer, and as an american citizen. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- New Rochelle, NY, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the vehicle began to reverse independently while the engine was on. There was no occupant in the vehicle. The vehicle traveled across the street and crashed into a mailbox, then proceeded to roll up an inclined driveway while still in reverse. The contact attempted to enter the vehicle but the vehicle then moved forward and knocked the contact to the ground, driving over her legs. The vehicle eventually stopped and crashed into a fence. The contact sustained leg injuries that required medical attention. The vehicle was towed to an independent mechanic where the body damages were repaired but the failure was not determined. The failure was recurring. The failure mileage was approximately 35,000. Updated 04/08/16

- Atkinson, NH, USA

The contact owns a 2014 Jeep Grand Cherokee. While the vehicle was parked on an incline, it rolled down the incline and crashed into a tree. The contact was able to exit the vehicle. The contact sustained major injuries that required medical attention. A police report was not filed. The vehicle was not diagnosed or repaired. The electronic gear selector was is in the process of getting repaired through a local auto body shop. The manufacturer was not notified of the failure. The failure mileage was 9,000. Updated 02/18/16..updated 05/09/16 updated 5/10/18

- Stratham, NH, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving at approximately 50 mph, the vehicle jerked and independently slowed down after an unknown warning indicator illuminated. The contact stated that the accelerator pedal failed to respond. The contact had to hit the gear shift. The engine revved and went into sports mode. The contact continued to hit the gear shift until the vehicle shifted back into gear. The failure recurred on several occasions while driving at various speeds. Upon purchasing the vehicle, they were told that if the vehicle independently shifted into sports mode, they should push the gear shift back to change the mode. The vehicle was taken to the dealer but the failure was unable to be determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 7,000.

- Ridgeland, MS, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the gear shift switched to different gears independently without warning. The vehicle was taken to the dealer where it was diagnosed that the vehicle operated as designed. In addition, in rainy weather, the defrost system failed to operate. The vehicle was taken to the dealer where the technician informed the contact to set the system inside to the same temperature outside. The manufacturer was not notified of the failure. The failure mileage was 100.

- Venice, FL, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving at various speeds, the transmission failed to up shift and down shift correctly. The vehicle was taken to the dealer for diagnostic testing; however, the mechanic was unable to duplicate the failure or reproduce a fault code on the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 19,000.

- Baraboo, WI, USA

2014 Jeep Cherokee. Attorney representing consumer writes in regards to transmission and several other recall notice issues and problems. It was determined, the transmission needed to be replaced. The manufacturer had the dealer installed a transmission that was not made for the vehicle, but was believed that it would work. The repair did not fix the vehicle.

- West Union, OH, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V509000 (visibility) however, the part to do the recall repair was unavailable. While driving at an unknown speed, the transmission failed to shift. The contact stated that the vehicle would not downshift to the lower gears. The vehicle was taken to the dealer where the transmission control module was reprogrammed; however, that failed to remedy the issue. The manufacturer was notified of the failure. The approximate failure mileage was 7,000. VIN tool confirms parts not available.

- Nampa, ID, USA

Bought new in April 2013. Since then, Jeep has been in dealers service dept for many electrical problems, transmission problems, down loads to control modules and front and rear bumpers just falling off. Radio was replaced, wiring harness replaced, many control modulars replaced, generator and battery replaced and the dealer even added an extra negative wire to the Jeep to stop the exterior and interior lights from just turning off and on, altering the Jeep design. My Jeep then began turning on and off certain controls, like the wipers would just come on and off, the radio would go up and down in sound then the whole screen would go black, turning off on its own, dealer had to replace the entire radio system. Recent repairs were the transmission, which have been an ongoing problem within month of purchase. The Jeep would not go higher the 2nd gear. Dealer had to remove certain codes, replace with new codes and reprogram the tcm control module. This has been done many times. Just last month, the front and rear bumpers just began to fall apart. Dealer had to send Jeep to a body shop for repairs. The Jeep is in mint condition and aways has. It's service record is proof of proper mainteance on schedule. On one occasion after the dealer attemptedto finx the lights from going out and had the Jeep for sevral weeks, the dealer told me they go the lights to at least not go out but it still has a slight flicker. When I told the dealership that's not fixed right, the dealer told me that they considered the repairs commercially acceptable. It's been almost a year since I hired an attorney to address this under the lemon law but Chrysler continues to drag this issue out without addressing the safety issues my family continues to endure on a daily basis. Asking the attorney to become more involved, I was told they have to do what the law allows

- Williamstown, NJ, USA

The car was purchased with only 132 miles on it. And the transmission will not shift into first gear unless it is at a dead stop. I can't even get up my drive way without coming to a complete stop. It slips then grabs first gear with a jump forward. I have never had an automatic that shifts like this. I have had it into the Jeep dealership twice for this and was told that's the way this transmission works you have to live with it. This problem happens everyday.

- Mankato, MN, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the vehicle was not downshifting from 3rd to 2nd or to 1st gear. If the vehicle were shifted manually or from a complete stop, the vehicle would shift intermittently. The vehicle was taken to the dealer where the mechanic informed that the failure was commonly experienced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,000. The VIN was not available.

- Pittsburgh, PA, USA

On July 16, 2015, with about 5,000 miles, the electrical system failed and the vehicle was towed to my dealership. On July 21, 2015, we learned that it had lost the key and done nothing to repair it. On July 22, 2015, it was towed to another Jeep dealership. On July 23, 2015, we were advised that the problems were caused by a bad battery. On July 25, 2015, when we went to pick it up, it would not start even with a new battery. On July 27, 2015, we were told that another new battery had been installed. On July 28, 2015, we picked up the vehicle but on August 14, 2015, the electrical system again failed and it was again towed to the second dealership. On August 17, 2015, we were advised that the vehicle had been repaired by replacing various electrical components. On September 15, 2015, the electrical system again failed causing the ABS and AWD systems to rapidly cycle on and off; the transmission to rapidly shift through both forward and reverse gears; and for the vehicle to lurch forward and backward. A third Jeep dealership refused to service it because of its history. On September 17, 2015, the vehicle was again towed to the second dealership. It had only 5757 miles on the odometer. On September 24, 2015, we were told that the dealership thought the problem might be with a crash sensor and proposed that the sensor be disabled. On September 25, 2015, after we objected to disabling a safety sensor, we were told that sensors had been ordered for the adaptive cruise and speed controls, but as of today, the dealership has not repaired the vehicle and is uncertain whether it can repair it. The vehicle has been at a dealership 25 out of the past 72 days. The dealership has not repaired the vehicle; will not say that it can be repaired; and will not say that it will be safe to operate. Jeep refuses to help. We don't want to die in this vehicle. Please help us.

- Huntington, WV, USA

I would like to report 2 incidents where my 2014 Jeep Grand Cherokee has rolled after it was \put into park and the engine was turned off. The 1st time happened on 9/4/15 after parking my Jeep and exiting the vehicle it rolled backwards approximately 1' into the car behind me. No damage to the other vehicle and only small scratches on my rear bumper. The 2nd time was 9/5/15, after parking the vehicle on a small incline the vehicle rolled 2' forward into a guard rail post causing significant damage to my front bumper and grill. I brought my Jeep to the smith haven Chrysler Jeep dealer today 9/23/15 to have the vehicle inspected and the service representative told me "this is normal especially on an incline" and "it should not roll more than 3 feet". I could not believe I was being told that this is a normal and there was nothing to do about it. This is clearly a safety issue.

- Ronkonkoma, NY, USA

I turned my 2014 Jeep Grand Cherokee with 24,400 miles into my family driveway and stopped before the driveway gate. I left 24 between the Jeep and the gate so that pedestrians could pass in front of the vehicle while I was opening the gate. I put the Jeep in park and with the engine running and while still seated but with my foot off the brake, I reached over to the passengers seat to grab my bag for the key. After finding the key, I exited the running vehicle keeping the driver's door open. I walked around the open door, stopped in front of the car and unlocked the gate. I then opened the left half of the gate pushing it entirely back to the wall. I then proceeded to walk back to the center of the gate to open the right half of the gate. I pulled the gate rod from the hole in the ground so I can move this section of the gate, and just as I did, the Jeep began to move toward me hitting the far right gate post with the right front corner of the vehicle. I was shocked and ran back around the open drivers door and into the car to back it away from the post. When I entered the vehicle, I found it in park, and I selected reverse to back it off the gate post. From the time I exited the vehicle, it was about 45 seconds before it moved. If I mistakenly left it in drive, it should have begun moving as soon as I removed my foot from the brake pedal and reached across to the passengers seat for my bag. Even if I maintained my foot on the brake at that time, it should have moved when I exited the vehicle. It should not have taken 45 seconds to move. If it was pushed mistakenly into neutral, the car should have moved when I exited. From a two foot distance, it sustained over $2500 in damage. The damage was not caused by a simple roll in neutral. The car accelerated as if it were in drive, although the dashboard indicated park. This is a safety issue.

- Flushing, NY, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving approximately 30 mph, the accelerator pedal was depressed but the vehicle failed to accelerate. The failure recurred numerous times. The vehicle was taken to a dealer where the transmission software was updated. The manufacturer was notified of the failure. The approximate failure mileage was 6,000.

- Philadelphia, PA, USA

The problem(s) that I have had or currently have with my vehicle are as follows: 1. July 8, 2015: (mileage 12,453) car dash lights were lighting up and then the engine died later in the middle of the road. Finally the car started up however the transmission would not shift and I drove it home in low gear. On July 9, 2015, I took the car into campbell Chrysler service department in centralia Washington (see service slip) and it was returned to me on July 13, 2015. 2. July 15, 2015: Again, the car dash lights were lit up and the car was stuck in low gear. I turned the car into to campbell Chrysler service department (see service slip) on July 16, 2015. The car was returned to me on August 18, 2015. 3. August 24, 2015: Again the car dash lights were lit up and the car stuck in low gear and the motor was surging. I took the car back to campbell Chrysler service department on August 25, 2015. The car was returned on August 28, 2015. 4. August 31, 2015: I drove to seattle and again the check engine light came on and the shifter lights would flash and speedometer numbers would go from large font to small font. When dash lights and warning lights plus different characters flashed then the engine would surge. Currently, the car was brought back to campbell Chrysler service department on September 16, 2015 because all the warning lights came on, again. This vehicle has become a safety hazard for my family. Im not comfortable driving the car and concerned for my safety as well as my families. The first time the car stalled on me it happened at a stop sign on a two way highway. The engine surging is also a safety issue. I have been with-out my car over 43 plus days and have been greatly inconvenienced.

- Chehalis, WA, USA

I have a 2014 Jeep Grand Cherokee with the eco diesel option. At 7100 miles after oil change and refill of diesel exhaust fluid indicator on dash displayed incorrect def fluid and service def needed or vehicle will not restart in 200 miles. It took a week and 1 business day before the dealership could even look at the vehicle due to backup in scheduling. After three days at the dealership the vehicle was diagnosis with dpf convertor needed replacement, def sensor failure, def injector failure, and O2 sensor failure. And the parts would take 3 weeks just to get in. To me this is unacceptable, a vehicle with less than 10000 miles should not need this many repairs with long delay just to get parts. It seems this vehicle was not properly engineered and cannot meet emission standards long term. Plus a vehicle that will turn off and not restart at 200 miles is a danger to a consumer. Just based on an internet search I am not the only one with these problems there are numerous owners of 2014 Jeep Grand Cherokee with eco diesel with the same issues. And the problems are never really resolved, permanently fixed and occur again. In my opinion fca should be made to buy back these vehicle and redesigned to at least meet 80000 miles emission standard with realistic durability. The consumers should not be test subjects on a unreliable vehicle until fca comes up with fixes to very serious problems. In addition some consumers on internet site have be told to ignore engine problem indicator light warning until fca comes up with fixes.

- Rochester Hills, MI, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system), 14V643000 (air bags, seat belt), and 15V461000 (equipment); however, the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time to provide the part. When the gear was shifted into park, the gear jumped out of the park position and moved forward a couple feet on its own. The vehicle was not repaired. The failure mileage was unknown.

- Middledoro, MA, USA

The contact owns a 2014 Jeep Grand Cherokee. Without warning, the vehicle rolled off from a park position. As the contact's wife attempted to stop the vehicle, it ran over her hip. The woman sustained injuries that required medical attention. The fire and medical services were on the scene following the contact's 911 call. A police report was filed. There was no damage to the vehicle. The manufacturer was notified and the contact was informed that someone would come out to inspect the vehicle. The failure mileage was 10,000.....updated 10-27-15

- Coscob, CT, USA