10.0

really awful
Crashes / Fires:
67 / 2
Injuries / Deaths:
32 / 0
Average Mileage:
30,394 miles

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problem #453

Feb 012025

Grand Cherokee

  • miles
The component in question is the rear drive shaft. It has been losing speed as I travel on roads and the highways. When accelerating from a stop sign or red light, the vehicle seems to not want to move. It takes a few seconds for the computer to realize the car is in motion. Once it picks up speed, there are three (3) knocks that occur. It makes the vehicle jerk hard and sway sometimes. The next component is the transfer case. It puts the four-wheel in progress to be shifted. The four-wheel drive makes a popping noise when the vehicle comes to a stop and is shut off. It continues to keep shifting from two-wheel to four-wheel to two-wheel without even using the controls. While pulling out from a car lot, I made a right turn. The vehicle acted as if it did not want to go, and the front end started jerking and making a popping noise. Also, when riding on the highway, the front end shakes terribly. My safety was at risk because the vehicle acts up while pulling into traffic or riding on the road. Sometimes, I have my grandkids in the vehicle with me. They are my most precious packages when they ride with me. The problem of the drive shaft has been confirmed by a dealerships service department, my mechanic, and the mechanics of the dealership I purchased the vehicle from. Has not been inspected by the police, insurance reps, or the manufacturers. There were times when the service message for the four-wheel drive came on. It was an issue trying to find a place to do the service.

- Conway, SC, USA

problem #452

Mar 252025

Grand Cherokee

  • miles
A warning came on said, service shifter. The part alone is $1,600 I-??m a widow and can-??t afford this. Mechanic says it-??s the electronic transmission module, it tells the transmission what gear to shift into. I read complaints that their Jeep will shift into N or other gears going down the highway. To me this is dangerous and hope you can help.

- Granger, IN, USA

problem #451

Mar 312025

Grand Cherokee

  • 119,604 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the transmission independently shifted into neutral. The contact turned the vehicle off. The vehicle was restarted; however, the failure reoccurred. The contact's minor child was an occupant of the vehicle at the time of the failure. The vehicle was driven to the residence. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall repair with a similar failure; however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 119,604.

- Fort Bragg, NC, USA

problem #450

Mar 012025

Grand Cherokee

  • miles
Noise possibly coming from the transfer case shifting into different gears. Four wheels lowe is not working, end movement and impact when accelerating and when slowing down. Sudden movements when turning right

- Baldwin Park, CA, USA

problem #449

Feb 252025

Grand Cherokee

  • 169,000 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power, after which the contact became aware that the transmission had shifted into neutral independently. The contact was able to briefly coast while the vehicle was in neutral before shifting back into drive, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 169,000.

- Elmwood, TN, USA

problem #448

Jan 212025

Grand Cherokee

  • miles
While on highway, wipers, lights and horn began on their own. Then car shifted to neutral and brakes failed. I was going 70 miles per hour. I was able to get off the highway and have the car inspected by a licensed mechanic. It is the electrical computer or TIPM. The car is unable to start. This issue is a very dangerous safety issue.

- Fairfax, VA, USA

problem #447

Oct 012024

Grand Cherokee

  • 98,000 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving 65 MPH from a complete stop, the vehicle decelerated unintendedly to 45 MPH. The contact depressed the accelerator pedal, and the vehicle responded as needed. The contact stated that the failure recurred intermittently while driving at various speeds. There was no warning light illuminated. The vehicle was taken to Christian Brothers Automotive to be diagnosed; however, the failure could not be duplicated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 98,000.

- Houston, TX, USA

problem #446

Jan 182025

Grand Cherokee

  • 165,000 miles
The contact's wife owns a 2014 Jeep Grand Cherokee. The contact stated that while in stop-and-go traffic, several warning lights began to flash on the instrument panel and the vehicle started to lose power. Due to the failure, the vehicle was towed to an independent mechanic and the starter was replaced. The contact stated that several months later, the contact stated that the "Service Shifter" warning light flashed on the instrument panel with the gear shifter lights flashing. The contact stated that the vehicle independently shifted into neutral(N) while driving at 40 MPH. The contact drove the vehicle back to the independent mechanic where the mechanic test drove the vehicle. The mechanic informed the contact that he had experienced the failure while driving over a bump in the roadway and several warning lights flashed on the instrument panel. The contact was informed that the failure might be related to the electrical system and that the vehicle was unsafe to be driven. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 165,000.

- Titusville, FL, USA

problem #445

Mar 012024

Grand Cherokee

  • miles
Gear shifter put the jeep into 4th gear on freeway. The issue has been confirmed by a dealer and is still an issue that the car is not drive-able. Vehicle has not been inspected. There were no other issues until this issue presented.

- Greenwood , AR, USA

problem #444

Oct 282024

Grand Cherokee

  • miles
My car didn-??t move i would put drive and it would park and i would try driving and it didn-??t move then it would move and stop again

- Lancaster, CA, USA

problem #443

Jun 012024

Grand Cherokee

  • miles
The vehicle has been making this electrical noise inside the vehicle. The vehicle upon accelerating, would hesitate to go then jerk. The vehicle was inspected by a mechanic technician. It was suggested that the vehicle TCM be replaced. It was replaced and the jerking still exist. The vehicle out of nowhere started having these unexpected electrical issues. This caused the cooling system fan to not work. I ordered a new cooling system fan and had it replaced/installed. However, these issues along with other safety concerning issues have continued to occur. This vehicle can cause significant serious injury or injuries to the owner or others. The vehicle would lock up occasionally. This model jeep (2014 Jeep Grand Cherokee Overland 5.7L) has some safety concerns. This need to be fixed immediately before it cause catastrophic damages/injuries to others.

- Tallahassee, FL, USA

problem #442

Jun 012023

Grand Cherokee

  • miles
See attached document for complaint.

- Ladson, SC, USA

problem #441

Feb 132024

Grand Cherokee

  • miles
Many engine related problems. Have proof of related problems and/also I have prof of me repairing the vehicle my self in present day

- Buffalo , NY, USA

problem #440

Aug 092024

Grand Cherokee

  • miles
2014 Jeep Grand Cherokee Limited started to shudder when accelerating, roughly into to 2nd/3rd gear, but would stop if pedal was lifted then would shift normally. In about a weeks time, the engine light came on and the vehicle would not shift gears at all while the car was in motion. Would have to pull over immediately, restart vehicle, then shifting would be fine and light went off. Could not reproduce. 3 days later, vehicle shifted into neutral multiple times during one trip of approx 10 miles with each time requiring a restart. Engine light has stayed on, dealership has been contacted.

- New Haven, IN, USA

problem #439

Feb 152024

Grand Cherokee

  • 139,000 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at slow speeds, the vehicle occasionally shifted into neutral independently. The contact stated while driving 70 MPH, the vehicle drastically decelerated to 30 MPH. In addition, while coming to a stop, the vehicle shut off inadvertently. The check engine and traction control warning lights were illuminated. The local dealer was not contacted. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 16V529000 (Power Train), 19V447000 (Power Train), and 20V475000 (Engine and Engine cooling) however, the VIN was not included in the recalls. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 139,000.

- Nashville, TN, USA

problem #438

Jun 042024

Grand Cherokee

  • miles
While driving the vehicle shifted from drive to neutral.I was able to coast to the road side without incident.I had the vehicle towed to a local repair shop, but they were unable to duplicate the problem.Two weeks later this occured once again.I took it back to the shop and again they were unable to duplicate the problem.At this point i feel it is a safety hazard to operate this vehicle in traffic.I was lucky that both times it has happened i was on a highway that was not busy.

- Hope, AR, USA

problem #437

Jun 012024

Grand Cherokee

  • 156,830 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while operating the vehicle, the engine overheated causing the vehicle to stall. The vehicle was taken to the local dealer who diagnosed that the engine manifold was faulty and needed to be replaced. Additionally, the transmission shifter failed to properly shift into gear. The dealer diagnosed that the shifter and shifter nob were faulty and needed to be replaced. The vehicle was not repaired. The contact was informed that the VIN was not included in NHTSA Campaign Number: 20V699000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 156,830.

- Lansing, IL, USA

problem #436

Jul 062024

Grand Cherokee

  • 65,000 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed and approaching a stop light, the gear shifter unexpectedly shifted from drive(D) to neutral(N); the vehicle stalled and failed to return to normal operation. The check engine warning light was illuminated. The vehicle was drivable and was driven to the residence. The vehicle was later towed to an independent mechanic to be diagnosed. The contact was made aware of an Electronic Computer Module Unit failure and stated that the module needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V447000 (Power Train) however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.

- Henderson, NV, USA

problem #435

Apr 222024

Grand Cherokee

  • 138,626 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that on three separate occasions while his wife was driving at speeds below 30 MPH, the transmission unexpectedly shifted into neutral(N). The vehicle was steered to the side of the road and restarted each time. The vehicle was taken to an independent mechanic where unknown codes related to the transmission were retrieved. The vehicle was not repaired. The vehicle was then towed to a dealer where it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 138,626.

- Brooklyn, NY, USA

problem #434

Sep 012023

Grand Cherokee

  • 105,000 miles
The contact owns a 2014 Grand Jeep Cherokee. The contact stated that while driving at various speeds, the "Service Shifter" and "Service Transmission" messages were displayed, and the transmission erroneously shifted to neutral, causing the vehicle to suddenly decelerate. The vehicle was taken to an independent mechanic who replaced the shifter, but the failure persisted. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 105,000. The VIN was not available.

- North Caldwell, NJ, USA

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