Service shifter. Red dash warning that states "service shifter" comes on at random times during vehicle operation, while moving slowly in the driveway at highway speeds, while backing and moving forward. No rhyme or reason as to what will trigger the warning. Has been occuring for several months now.

- Richardson, TX, USA

After fca issued recall and required update done, dangerous driving conditions exist. The update is referred to as the V08 aem update. After update done SUV became dangerously sluggish. When trying to accelerate to merge into traffic, power is dangerously low. This putting the drivers and passengers in danger when expecting SUV to perform as pre update. SUV also began to lurch forward when coming to a stop, which if not paying attention could cause an accident to occur. In addition SUV now shifts very hard, which doesn't purpose any safety issue, but does make the SUV uncomfortable to drive.

- South Bend, IN, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that he experienced several failures with the vehicle. While driving various speeds, the contact heard knocking and banging sounds coming from the engine without warning. The check engine warning indicator eventually illuminated after the failure persisted for some time. The contact drove the vehicle to port jervis Chrysler Jeep Dodge (131 kingston ave, port jervis, NY 12771, 845-856-6211) where the transfer case was replaced; however, the failure continued. The transmission was ultimately replaced twice by an independent mechanic. Also, as the contact was closing the rear hatch, the contact noticed smoke coming from both license plate bulbs. The contact immediately shut off the vehicle and removed the bulbs from their sockets. The contact called an unknown dealer to have the bulbs replaced and was given a quote of $250 per bulb. The light bulbs had not been replaced. Also, when the contact activated the cruise control, the cruise control continued to function even when it was attempted to be disengaged. The contact had to place the vehicle in neutral in order to disengage the cruise control. The contact also experienced several other failures with the vehicle, including other electrical, engine, and suspension failures. The manufacturer was notified of the failures and stated that there was one recall on the vehicle. No further assistance was offered. The vehicle had not been repaired. The failure mileage was 40,000.

- Harvey, PA, USA

I took my vehicle to the dealer for service and to allow them to perform a recall to the emissions system per the notice I received. I picked up the vehicle and went to pull out into traffic and despite leaving plenty of room to accelerate, the vehicle took a very long time to move over 15 mph despite pressing the pedal harder. I ended up impeding traffic as it took so long to get moving. This slow response continued for the first 15-20 minutes and improved some, but not to normal operation. It was already late in the day, so I thought I would return to the dealer the next day to see what the problem was. The next morning, the vehicle again has very long delays from the time you depress the accelerator and the time it actually moves. It again improved once it warmed up, but still feels like it is starting in 2nd gear and has an unacceptably long delay before it moves from a stop. I feel that this is a safety issue as the vehicle now cannot merge into traffic within a reasonable amount of time. In addition, the exhaust seems to have been regenerating the dpf multiple times as you can smell the odor and feel the heat in the floor of the vehicle. I am concerned that it may be overheating the exhaust which could pose a fire risk, as well as the lack of pedal response which could cause a collision if it unexpectedly loses power upon pulling across traffic. I have a message to the dealer, but have checked the recall related forums and have found that this is a known issue with this update, and that fca has no known fix. The recall letter stated that there would be no driveability impact due to the aem update and no significant impact on fuel economy. This supposed epa emissions recall has made my vehicle unsafe and increased the amount of fuel consumed.

- Orlando, FL, USA

The contact owns a 2014 Jeep Grand Cherokee. The vehicle was taken to dch Chrysler Dodge Jeep Ram Fiat of temecula (26845 ynez rd, temecula, ca 92591, (951) 225-4541) for a software upgrade per manufacturer recall number: V08. After the repair, the vehicle was inoperable. The contact mentioned that when the vehicle was started and the accelerator pedal was depressed, there was a delay in acceleration. The contact mentioned that the vehicle would not accelerate over 6 mph. The vehicle was taken back to the dealer for diagnostic testing, but the cause of the failure could not be determined. The manufacturer was made aware of the failure. The failure mileage was 49,000.

- Murrieta, CA, USA

I am having an issue with the Jeep shifting into gear. The vehicle shifts really hard from 3rd to 4th gear. At times causes the check engine light to come on and stay on for a day or two. This has been happening more often. I had in the shop in spring when it started doing it but nothing could be found wrong with it. I just cant afford keep taking to dealership to have a diagnostic done on each time.

- Chaumont, NY, USA

The transmission electronic shift lever in my 2014 Jeep Grand Cherokee is having problem in park and is it difficult to shift. There was a Jeep recall # S49 and several more also issued but my local Jeep/ Chrysler dealer here in asuncion, paraguay refuses to honor the recall and fix this dangerous problem. Please note that in order to fill out this form and send it I had to put Florida and a zip code. However I live and purchased the car from the dealer in asuncion : paraguay (garden automotores).

- Asuncion. Paraguay, FL, USA

Started to hear a loud clicking noise coming from the engine compartment. Took it to byers Jeep dealership in columbus Ohio to have it evaluated. Mechanics say that the transfer case is bad and the transfer case module needs to be replaced immediately. The Jeep Grand Cherokee clicking noise was heard while both in stationary and driving mode.

- New Albany, OH, USA

After receiving the V08 diesel emissions recall update, the truck is very sluggish to accelerate from a stop. Noticeable delay from pressing accelerator to forward motion. Almost hit numerous times as truck hesitated while pulling into traffic. Before the emissions recall this was not an issue. Very dangerous situation. Also some hesitation in shifting through the lower gears.

- Excelsior, MN, USA

Vehicle has lost power and fuel mileage after completing the fca approved emissions modification. There is a hazardous dead spot/lag in acceleration from a stop. All driving characteristics have changed drastically even after fca claims nothing would be affected by the aem.

- Spokane, WA, USA

Service 4WD illuminated on the dash. Traction control and ABS lights lit up and cruise control disengaged while going down the road. The vehicle is now in the shop for an expected ABS module failure.

- Peterborough, NH, USA

I recently had the ecodiesel update installed on our 2014 ecodiesel Jeep Grand Cherokee. The statement from the manufacturer is the driving conditions, fuel mileage, and performance will not be impacted due to the ECM update. These are false statements as the updated has greatly impacted our vehicle! fuel mileage as decreased greatly, there is a huge lag in the turbo, and the transmission shifts gears all over the place. The update is unsafe! my wife drives this car with our twin 15 month old boys. The lack in response of the turbo makes it unsafe while driving on the freeway. There is no get up and go, it's difficult to merge into traffic, and nearly impossible to pass. There is no responsivness in the throttle to feel like you have control over the car. We loved this car before the madated update (we live in California, we have to get the update to register the car). No we feel like the car is unsafe to drive with our children in it!

- San Clemente, CA, USA

Vehicle had faulty dtcm (transfer case control module) at 73,000 miles. Faulty unit resulted in misreadings sent to transfer case causing transfer case to fail mechanically. No codes or artifacts left behind from fault. Dtcm and transfer case both needed to be replaced due to faulty control module. This issue is commonly reported online across Jeep forums for vehicles using this dtcm, and fails commonly. When inquiring with dealership on repairs, dealer stated this part is known to fail commonly but no tsb has been issued. Opened warranty case with fca regarding failure of mopar branded part on vehicle. Fca warranty department was only willing to split repair cost 50/50 (vehicle outside of power train warranty) even after noting this is a known issue.

- Eaton, CO, USA

The "service gear shift" warning has appeared while the car is in motion (6 times) and while parked (1time) and the transmission feels like it is starting to slip and will gear down while driving. The next thing that occurs is the wipers will start on their own and can not be turned off. After the wipers are triggered then the next message will say "until you reach a desired location you may not be able to shift again until serviced". next another random message will appear and then the screen will go blank. This includes all digital functions of the dash. Such as speedometer, fuel gauge, tachometer, etc. Service engine warning lights are the only thing that will appear. The last time this happened on Aug. 2, 2019 the car would not allow me to shift into park or turn the car off. I had to put on the emergency brake and get under the hood where the fuse panel is located and pull the ignition fuse to disable the car. We have officially been to byers Chrysler llc. 7 times and have an ongoing communication case with a corporate Jeep care associate. We have mutiple videos that can be seen of the actions of the car. Three times the car has been returned to us with nothing done except clearing the error codes it generates while this occurs. It is unsafe to drive and is now at the point where it will not safely park and turn off. The image I am including states the the car should be shut off to engage park but it will not allow me to this. I have to pull the fuse while the car is still in gear and running with the parking brake on. This is as unsafe as it can get and there is no clue why this is happening. We have currently spent $1600 to fix the problem and have had no remedy.

- Reynoldsburg, OH, USA

This vehicle has serious transmission problems. Transmission shifts hard in and out gears. It also doesn't shift sometimes. Very dangerous to drive. Had the computer reset several times and it hasn't fixed the problem.

- Laredo, TX, USA

Engine shuddered and stopped while in park. Tried to restart, but would not start (electrical was fine). Had it towed and fuel injector replaced. Drove for approximately 75 miles and acceleration ceased on busy highway at 70mph. When able to pull over and stop, would not go into park (even though shifter indicated that it was in park). Dashboard indicated that my speed was too high to shift (I do not recall the full message) and it began to roll backwards into traffic. I turned it off and it stopped rolling. Tow truck said he had difficulty putting it in neutral. Prior to failure to accelerate, there was a heavy rumbling sound when gas pedal pushed; then it sounded like small parts were falling off of the engine; then grinding sound but no acceleration. I saw a brief message about 4wheel drive, but was trying to get to safety, so I do not know what it said. I had a passenger and toddler in the car. Frightening!

- Ventnor, NJ, USA

Driver head rest snapped and hit me in the back of my head while on highway nearly knocking me out, also transmission will slip while in drive and put in park

- Las Vegas, NV, USA

After the emissions recall, my Jeep has dangerous lag on acceleration. You press the gas pedal and there is a 3-5 second delay before anything happens. Very dangerous when pulling out of my driveway etc. Additionally the fuel economy has decreased substantially. Any help with this is greatly appreciated. Thanks, mike

- Lansdale, PA, USA

"service shifter" warning appears on dash. While driving on city or highway. All lights on shifter are lighted up at one time. Ie. P, R, N, D, S all lite at once. Brought to dealer for PCM update. This did not fix the issue.

- Toms River, NJ, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the recall repair failed to provide a permanent solution for NHTSA campaign number: 16V240000 (power train). Months after the repair, the gear continued to shift out of gear intermittently. South county Chrysler Dodge Jeep Ram (455 automall dr, gilroy, ca 95020, 408-848-3155) serviced the recall campaign and did not provide further assistance. The contact took the vehicle to a car wash and the vehicle failed to remain in neutral and kept shifting into park. The manufacturer was notified and indicated that the auto park feature was unable to be turned off. The failure mileage was not available.*

- Morgan Hill, CA, USA