10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 35,999 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V643000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact was concerned that the air bag would deploy in his face. The vehicle burned oil continuously and there was blue fumes coming from the rear of the vehicle. In addition, the horn sounded and the hood latch failed. The dealer repaired the vehicle. The brake master cylinder protective plate was repaired under NHTSA campaign notification P67. The fuel door mechanism was fractured and the dealer repaired the vehicle. The dip stick was not replaced. A grinder was marked for a new factory dip stick. The contact also stated that the dealer placed too much oil in the vehicle. When the vehicle was new with less than 200 miles, the instrument cluster failed and the contact could not see how fast the vehicle was driving. The vehicle was taken to the dealer who diagnosed a short circuit in the sun visor wiring. The vehicle was repaired. The contact also stated that the locks unlocked on their own. When the button was pushed on the key fob to open the rear tailgate, it would not respond. The manufacturer was not notified. The approximate failure mileage was 11,351.
- Sunprairie, WI, USA
On separate occasions vehicle had issue shifting from 1st to 2nd gear lurching forward even when at a stop and my foot was on the break. The vehicle also had three issues with the def sensors which were worked on or replaced three separate times. Since the last fixed was just done on or approximately around February 1st, I will be waiting to see if the issue continues. The latest issue is has something to do with the catalyst. It's having an issue sensing that the vehicle is creating enough heat to burn off by product. It is slated to be replaced within two weeks. I have been notifying Jeep about all of these problems. I have a case manager working on the problems. I have read several sites that show there is an issue with an exposed def sensor which Jeep is not acknowledging. It is the new eco-diesel engine.
- Londonderry, NH, USA
I have a 2014 Jeep Grand Cherokee diesel. Check engine light came on... took to dealer. They flashed it. Check engine light came on again. This time the car gave me a warning that it would go into limp mode in 150 miles. Took to dealer. It is parked they say its the pre-catalytic converter and it needs to be replaced. No time line on getting part or vehicle back. This limp mode is a major danger. The service manager said there were 46 "parked" Jeep waiting for the part. I regularly take my Jeep into the outdoors I could be stranded if the Jeep went into limp mode putting me in a dangerous situation.
- Tualatin, OR, USA
On Friday, October 31, 2014, less than one week after taking delivery of the car (it was new),I was unable to pump gasoline into the fuel tank. Attempts to pump gas directly from pumps at a couple different gas stations (and one time attempting to use the "funnel" provided for filling from a gas can) resulted in the fuel filler neck backing up, dumping fuel on the side of the car and my hand. My car dealer has informed me that they intend to replace the fuel tank to resolve the problem.. the automobile has a cap-less gas filler system. The car was delivered new with a full tank of gas so it appears to have developed the problem after delivery.
- Garnet Valley, PA, USA
The vehicle, a Jeep gc with V6 turbo diesel, just died while on the freeway and had to be towed. We tried to start it about 10 times over the next 36 hours without success. Then it did start and drove ok for about an hour and a half on the highway and then died immediately while driving 75 mph. It was towed to a Chrysler dealer where they said they replaced the fuel pump.
- Lubbock, TX, USA
Sudden shutdown of eco-diesel with fuel still present in tank, dealer identified faulty fuel tank pump. No replacement part available, no estimated time frame for available replacement. Less than 3000 miles on car. Jeep tech in detroit knew of problem indicating that others have reported similar events. Jeep recommendation is keep fuel level above 1/2 tank with no permanent solution or fix available at this time.
- Helena, MT, USA
Pressed on gas pedal to go across intersection and car did not go, then all of a sudden the car lunged out into traffic and hit two other cars in the intersection.
- Harrisburg, NC, USA
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving approximately 50 mph, the check engine warning light illuminated. The contact moved off the roadway and discovered an unknown hose hanging from the vehicle. The vehicle was taken to a authorized dealer, who stated that the diesel exhaust fluid injector needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,500.
- Hicksville, NY, USA
After taking my new Jeep into dealer because the "check engine" light came on, I was told that there were 16 stored codes but they could find no problem and the computer was reset. Two days later the check engine light again came on. I took back to the dealership and was told "there is a leak in the fuel tube" we have to replace it but we will have to order the part; we don't have it in stock. I was told "it is safe to drive"...a leak in the fuel tube-what the heck is leaking-is safe. Ok, but two trips to the dealer with less than 2,500 miles is a bit much. I have a 2006 Jeep, same make/model that had 1st major repair (water pump) at 145,000 miles....so much for improved models. I am very concerned that this is a harbinger of future issues.
- Painted Post, NY, USA
The vehicle stalled for no reason. It took multiple attempts (approx 10 times) to restart the vehicle. It would start and I could drive 40-50 yards and would stall again. Multiple lights came on such as vehicle in gear (it wasn't), etc. Once it did restart and I was able to drive to the dealer the check engine light stayed on. The vehicle has done this twice now without cause (I have only had the vehicle for 4 weeks). The Jeep dealership kept the vehicle for a couple days. They were finally able to reset the codes and did a software update. I found out a crank sensor had been replaced before I purchased the vehicle.they said they could not guaranty it would not happen again and to check back in the near future as additional software updates may become available.
- Sioux Falls, SD, USA
- San Diego, CA, USA