2014 Jeep Grand Cherokee. Consumer writes in regard to parts being unavailable to perform NHTSA safety recall. The consumer stated there was a diesel egr cooler safety recall. The consumer recieved notice of the recall in November of 2020. The consumer stated the dealer exceeded a reasonable amount of time completing the recall repair. The dealer stated the parts were ready but, did not make any further contact with the consumer.

- Lummi Island, WA, USA

Vehicle lunges and bucks in stop and go traffic, transmission shifts gears while driving and engine stalls after refueling or driving on highway. Check engine light, service transmission as well as numerous other service lights come on and car stalls multiple times while driving on the road and after refueling.

- Riverview, FL, USA

Event occurred December 22, 2014. After multiple monthly check engine lights and "replace" of the computer, the vehicle information center gave a warning of "incorrect def detected." (only mopar def had been used). Within 10 miles the vic warning stated "vehicle will not restart in 200 miles." Return to the dealer again after the previous visit 3 days prior to "reflash" the computer indicated a recent tsb for replacement of the catalytic converter. I also had them check the def pump and nozzle which was clogged with crystallized def. After two weeks of waiting with them not able to find a catalytic converter and new oxygen sensor I was forced to trade the vehicle at a loss. (Chrysler would not offer any help on the trade). Update 9/15/15 on June 7, 2014 the traction control light illuminated, the steering sensor shorted out. On August 12, 2014, the check engine light illuminated and the PCM software was updated. On August 14, 2015, the clockspring was replaced. The engine light illuminated several more times. The catalytic converter was replaced. Updated 10/01/15 updated 12/23/15.

- Fairfax, VA, USA

2014 Jeep Grand Cherokee. Consumer writes in regards to vehicle repairs. The dealer informed the consumer, the part was not available, to perform the recall. The consumer stated there was a thumping noise coming the gas tank. The part had to be ordered.

- Coldwater, MS, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification for NHTSA campaign id number: 13V252000 (fuel system, gasoline, structure). The contact stated that the repair was not taken care of in a reasonable amount of time. The dealer indicated that the part was not available. The contact had not experienced a failure. The manufacturer was made aware of the issue.

- Bridgeport, WV, USA

The vehicle does not reliably select the park position and in general it is very awkward to select any gear without putting into the wrong gear, reverse for forward, neutral for reverse, etc, . on multiple occasions after the vehicle was apparently put in park it suddenly rolled away in reverse gear. It was then very difficult to select the park position to stop the vehicle. The sudden movement in reverse almost caused the vehicle to hit another car. Problem has occurred on at least five occasions.

- Rochester, MI, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while refueling, fuel sprayed from the filler neck. The contact mentioned that the failure recurred several times. The vehicle was not diagnosed or repaired. The manufacturer was not contacted about the failure. The failure mileage was approximately 4,000. Updated 12/30/13 the consumer stated when filling the gas tank, the nozzle would not shut off.

- West Springfield, MA, USA