I have a recurring problem with my 2017 Jeep Grand Cherokee that has been going on for a period of 17 months. My problem started in may, 2016 when my navigation system failed by giving me the wrong information by instructing me to turn into a one way (wrong way) traffic lane. This has since happened many times since then by directing me incorrectly. The complete navigation system, clock & compass, periodically don't work. On occasion I receive the following message on my vehicle's computer screen "vehicle phone requires service please contact your dealer." After numerous appointments with the dealer & telling them that the problem is not with my phone they finally said they could not repair the problem and gave me an 800 number to call the manufacturer customer service. After numerous discussions with various customer service people over a period of two months, on 9/28/2017 customer service person patricia said there is nothing they can do to repair the vehicle however that a "Jeep service bulletin #08-028-17 with updates to software level 17.11.07 will occur in a phased roll-out and maybe the problem will go away." They told me I would receive download instructions but could not tell me when these instructions would be sent out. The system will work periodically but fails more often than not. Yesterday I was again using the navigation in an area that I unfamiliar with and the system again tried to route me into oncoming traffic.

- Blaine, MN, USA

I have taken my Jeep to the dealership 4 times already. I have only owned it for 3 months. About a month of that I haven't driven it. Because its been in the shop for so long. It has a problem where it shifts really hard from 2nd to 3rd, 3rd to 4th. It moves the car forward then jerks it back really hard, like you're getting hit from behind. Its scary especially when there are small children in the car. I had thought I had bought a reliable car but it seems that 30K has gone to waste and my hoopty was more reliable. The engine also shakes and sometimes it's stuck in third gear! its embarrassing and scary to pull out in flowing traffic. A check engine light has came on before but I have still not "met" the requirements for a new transmission. They replaced the valve body but it only drove smooth for a few days then went back to jerk the entire car again.

- Fisherville, KY, USA

Sun roof exploded. Hot hot, not hot, not speeding. Warranty would not cover the cost!

- Payson, AZ, USA

My sunroof spontaneously and without cause exploded while driving at 65mph. On the interstate. There was no warning and there were no hazards anywhere around. Outside temperature was around 92 degrees and overcast but not raining. Cause is unknown.

- Marrero, LA, USA

I purchased my used 2014 Jeep Grand Cherokee from jt's Chrysler & Jeep in lexington, SC on May 27th, 2017. Sometime a few weeks later in June, we started having issues with our radio and touch screen panel. It did an automatic update by itself (screen said to keep vehicle running for 15 mins to complete) and now it will not save any presets that we try and save to it. The volume to the radio works fine some days, other days, we cannot get the volume to work on the radio at all...or worse, sometimes it will let us turn the volume up some and then we cannot get it to turn back down (causing issues when I need to hear things outside of the vehicle) until we power the ignition down. It has affected the navigation and speakers to some degree already and we have taken it back to the dealership twice to have it looked at with no resolution. They have told us they tried a "flash update" but it still has not helped. We constantly get an error message stating "vehicle phone needs service". I did some research after our last service appointment and realized there was a recall on the radio's for this model and year Jeep for the same issues we are having but, I do not see our VIN # listed in the recall. I am looking for someone to shed some light if possible on how we can go about getting this resolved. Thank you!

- Gaston, SC, USA

Leather dash coming unglued with the adhesive Jeep used to adhere the leather dash to the plastic underneath causing visibility issues along with a safety issues that can block defrost vent along with airbag interference.

- Hutto, TX, USA

When I tried to shut the engine off, the ignition button fell into the dashboard. I was able to reach into the dashboard and press the button switch to start and stop the engine. The dealer claimed it was the owners' fault because "the button was pushed too hard" and a replacement holding ring (not covered under the extended warranty) ended up costing $250 plus tax.

- Shirley, NY, USA

There have been more recalls than I can count, but recently I was driving it and the alternator (which was recalled) when out in the middle of driving and I had immediately pull over and lost control of the car. I've had another recent recall not the shifter and my stereo randomly went black, allowing no control over the vehicle settings or A/C. this car is a lemon!

- Helotes, TX, USA

Back panel of dual pane moon roof shatters for no reason

- Corpus Christi, TX, USA

The air conditioning went out on my 2014 Jeep Grand Cherokee. Apparently this is a common problem with these vehicles. The dealer's service writer immediately told me that 85% of the time when the A/C goes out in this vehicle it's the evaporator inside the car behind the dash. Upon further examination by the repair technician that's what needed to be replaced. I asked if they replace the evaporator with the same part and he said no, they now use a different sku replacement evaporator. Obviously, Jeep is aware of this problem and has made changes to fix it. However, in my case Jeep won't pay for the replacement saying my vehicle with 45,000 miles is past the warranty period. It's my position that Jeep used a defective evaporator in the first place and it's only my bad luck that it did not start leaking freon sooner. Apparently the evaporator is not *that* expensive but it is located in a difficult location to get to, behind the dashboard, and that makes it an expensive repair ($1,680). I believe Jeep/Chrysler should pay for this repair at a minimum, and failing that, a recall should be put into effect.

- Las Vegas, NV, USA

Passenger side front active headrest deployed on it's own, (no collision, or impact) while at a complete stop at a traffic light, sounded like a gun shot, adult passenger is suffering with whiplash, and terrified to ride in my Jeep again.

- Ravenna, OH, USA

Chrome metal interior trim is peeling off. This is happening on driver's door handle and cup holder area. As a result, the edges are razor sharp and have cut my hands on two different occasions causing lacerations.

- Las Vegas, NV, USA

Shifter doesn't work. Car wouldn't shift to park and the car engine wouldn't shut off

- Springfield, VA, USA

My sunroof exploded today. I was driving at 50 mph, external temp. Is 30 degrees and sunny. There were no cars around me to throw a rock. There was nothing overhead. I was driving on route 137 in Maine, a well paved road in a fairly rural area. I had the shade closed, as I always do. I heard and explosive noise directly overhead. There was immediate loud wind noise above my head. I pulled over and opened the sunshade. The sunroof was shattered and the entire central portion was gone. All of the shattered glass around the edges was convex, bowed outward away from the car.

- Northport, ME, USA

While driving on a city street and approaching a busy intersection, my windshield wipers started in motion and the lights on the dashboard lit up for a brief second, to include the battery light. The stop light was red and I fully stopped. When the light turned green, I stepped on the gas to accelerate to make a left turn into the intersection when my vehicle moved mere inches before it completely shutdown. This all happened within a minute with no warning. Two trucks attempted to jump my Jeep, but all that happened was the jumper cables started to smoke and heat to the point they were untouchable. I had to have my Jeep towed to a near by Chrysler dealership where the alternator and battery failed and had to be replaced. There is a similar recall for 2014 Jeep Grand Cherokee dealing with the alternator, but I was told that my Jeep was manufactured with a 180amp and not the 160amp listed in the recall.

- El Paso, TX, USA

Vehicle was in park and when I started my vehicle up I looked to my right and noticed the active headrest on just the front passenger side failed and had ejected on it's own without being in a collision. I brought my vehicle to the helfman Dodge Chrysler Jeep Ram dealership 7720 katy fwy, houston, tx 77024. I am being charged for the replacement of an entirely new headrest when mine failed by design.

- Houston, TX, USA

On several occasions since I bought my Jeep new a little over 3 years ago, I thought my Jeep was in park and went to get out and it was actually in reverse. Thankfully, I have always had only 1 foot out and now check to make sure it is in park even though I push the electronic shifter all the way forward. I received a recall notice, but the local dealer claims to not have the parts to fix.

- Ankeny, IA, USA

My Jeep was serviced twice for the recent shifter problem that Chrysler identifies as driver inattention or confusion. The software patch that is intended to "auto park" the vehicle, has failed on two occasions. The engine is started, I apply the brake and place the shifter into reverse or a forward gear. I the desired gear is illuminated and I ease of the brake, however, when apply gas the engine simply races as if the transmission is still in park or neutral. Jeeps attempt to fix a problem has now led to another problem. This vehicle is unreliable and a death machine. I have no confidence in it's operation and I can't in good conscience sell this vehicle to anyone. Jeep corporate should be in jail.

- Orange, MA, USA

Vehicle was in a very slow speed left turn with traffic from a major road to secondary road. The vehicle steering failed and could not be turn which resulted in a one vehicle crash into a concrete post.

- Orlando, FL, USA

SRS-head rest system. Car was in park stationary and in drive way at my home and front passenger got into the front passenger seat and SRS on head rest went off for no apparent reason. It should only go off when there is a rear end collision. This could not be reset and there is only 39,000 miles on car. Had to replace at my own expense. This could have caused a serious accident.

- Wilkes Barre, PA, USA