10.0

really awful
Crashes / Fires:
21 / 3
Injuries / Deaths:
26 / 0
Average Mileage:
33,185 miles

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« Read the previous 20 complaints

problem #197

Jul 102021

Grand Cherokee

  • miles
Randomly my grand Cherokee overland 4wd stared spraying oil all over the rear of the vehicle. Took it to jeep and they said the rear deferential was shot and that the hose had melted off due to over heating. The vehicle never once displayed any indication of any failure or overheating. When I asked how could there not be any warning lights I was told it just happens. After researching this issue I discovered it's a very common problem. My concern is the vehicle could have easily locked up and caused the vehicle to flip or cause an accident with no warning.

- Royse City , TX, USA

problem #196

Jun 072021

Grand Cherokee

  • miles
The active head restraint on the passenger on the passenger side deployed without any collision. We came out one morning to just find this popped open and it will not reset. It has to go to the dealer for repair (scheduled 6/23) but could have caused serious injury if it deployed while someone was sitting in the seat.

- Newington, CT, USA

problem #195

Jun 072021

Grand Cherokee

  • miles
The vehicle reported a low battery followed by numerous other warnings in sequence and then within a few seconds stalled and would not restart. Upon taking the vehicle to the garage, the alternator (and consequently battery) needed to be replaced. Reading other Jeep Grand Cherokee recalls, to me the indecent sounds exactly like the NHTSA Campaign ID: 14V634000 - where ''the alternator fails and the vehicle may stall'. (Manufacturer Campaign Number: T36)

- York, ME, USA

problem #194

Jan 172021

Grand Cherokee

  • miles
At approximately 2:00 PM, on January 17, 2021, my wife was sitting in the front passenger seat of our 2014 Jeep Grand Cherokee Summit waiting for me so that we can drive to Columbus, GA for my brother's funeral. Then, for no reason at all, the headrest of the passenger popped open. My wife screamed because she thought someone was hiding in the back seat and had smacked her on the back of her head. We don't know why it happened but would like for it to be fixed by Jeep. A replacement headset was estimated to cost about $1000.

- Decatur, GA, USA

problem #193

Jun 012021

Grand Cherokee

  • miles
I currently own 2 2014 Jeep Grand Cherokees that suffer from this issue, and found numerous complaints online regarding this dash board delamination issue. Back in 2020 we received a letter indicating that the dash was part of the X81 campaign to send in proof of repair to be reimbursed by the program, however, since we did not know we needed to take it in for this, the form was never completed as the repairs were never done. (this repair is over 2000$ of which we do not have due to covid and the shut down of my wife job) Then I purchased another 2014 in which the dash was in way worse shape. I was under the impression that due to the previous letter that the repair should be covered under the X81. however, the dealer has informed me that the extension was only good for 6 months. On top of that, the parts are taking up to 1-2 years to receive. Also, if I had owned my SRT Jeep back when this campaign was done, given the current condition, I would have had the repair done or had ordered the parts for it. It is my thoughts that this dash, being as common as this is, should be covered due to me not owning the vehicle and the paperwork not being clear about the process could be completed by the dealer at no charge. To me it looked like I had to pay it, and would be reimbursed. I asked if they would be willing to sell me the part at a discounted rate, but the warranty department said there is nothing I could do. To me, this dash issue causes a driving distraction as the dash is in such poor shape, at least with my SRT, that i find myself looking at it, instead of the road.

- Santa Cruz , CA, USA

problem #192

Sep 012020

Grand Cherokee

  • miles
My 2014 Jeep Grand Cherokee Laredo 4X4 "S grille cowl is cracking so bad that it is making a howling noise when you are driving down the road. It has been gradually getting worse. It is to the point now that it needs to be replaced. I feel it should be covered by Jeep.

- Burnet, TX, USA

problem #191

Apr 032021

Grand Cherokee

  • 137,218 miles
Park assist light remains on even if pressed to turn off to activate, while motor running in park or neutral with my foot on the break. Nothing works to activate this sensor. Help please.

- New Kent, VA, USA

problem #190

Apr 022021

Grand Cherokee

  • miles
2 weeks after I bought it the check engine light came on. I've taken it to Firestone 3 times and each time they fix it and the light goes off. But then 2 days later the light comes back on. 3 times this has happened so I've pretty much given up.

- Sacramento, CA, USA

problem #189

Mar 142021

Grand Cherokee

  • 145,000 miles
The oil filter housing is cracked and it is a known issue with my vehicle.one morning there was a large amount of oil under my vehicle. At this time there are so many open issues with this defected part that I am unable to get this part cause there are 5800 people in line before me waiting for this part. I am unsure where to start to have this recalled but I would like to move in the direction of having that done. Please help! I need to have this done? I read online that there was a possible petition started for this very issue.

- Amarillo, TX, USA

problem #188

Mar 172021

Grand Cherokee

  • 119,000 miles
My passenger side headrest just came apart all of a sudden my car was parked in my parking spot and I noticed it. Was never involved in any accidents just out of nowhere this happens

- Danbury, CT, USA

problem #187

Feb 212021

Grand Cherokee

  • 115,000 miles
This is my second Jeep and my previous had the same issue. The wind shield fluid kind drizzles out and never reaches the top of the wind shield

- Thornton, CO, USA

problem #186

Jan 152021

Grand Cherokee

  • miles
Several times I have put my vehicle in park and it has started rolling back. Once it was in park, the driver exited the vehicle, and after a minute the vehicle began rolling. Yes it was in park as indicated on the dashboard. I hadn't put the parking break on as I had just stopped the vehicle and wasn't planning on staying parked. We were in my driveway with a very slight incline. All times (4 so far) I had to put my foot on the break to stop the vehicle. Once my daughter was in the car and jumped over to save her life by putting her foot on the break as it would've went over the side of a hill. With a quick search it appears several other people have experienced the same with brand new 2014 Jeep Grand Cherokee

- Bridgewater Corners, VT, USA

problem #185

Jan 112021

Grand Cherokee

  • 129,000 miles
We were driving down the road and the car went into neutral. We were stuck on the middle of the road while we tried to get it to go back into drive. If this would have happened when we were turning out in front of a car or on a bridge it would have been really bad and more than likely caused a bad wreck. Everywhere I read says these cars a now for the shifter problem but doesn't appear to have a recall for my exact VIN. We had to stop driving the car because we are scared it is going to get us in a wreck. The Jeep dealer near us said that we need a new electronic shifter. It is on back order until early February. What can we do to get this replaced free of charge because this is a major safety issue and could cause horrible wrecks. We were driving down the road getting ready to turn onto and I70 on ramp when the car just went to neutral and stopped. The car was stationary for maybe a couple of minutes while we tried to get it back in gear and drive straight home. We got lucky we did T get hit by a semi truck because it is a very busy area because there are 2 truck stops that drive through there.

- Boonville, MO, USA

problem #184

Jul 062013

Grand Cherokee

  • miles
I not only did I have problem with the seat belt. I have a problem with my dash board the is a recall and that has been since 02/2020 and it still hasn't been replace. Not only that I had to replace brakes rotor caliper on all four tires when I brought the car it had 23,599 miles and when I replace them the miles 31,00 miles. I was working them but social security told me I couldn't work and get benifits. So I had to quit the job. How I am I suppose to pay $728.11 car payment and insurance. And pay for repairs to. I got the car 08/31/2018

- De - New Castle, DE, USA

problem #183

Dec 042020

Grand Cherokee

  • 82,000 miles
Our Jeep's shifter occasionally refuses to go into "park" after coming to a complete stop and will not go into park even after opening the driver door which is supposed to automatically happen based on the fix in safety recall S27/NHTSA 16V-240. The Jeep dealership told me there is a short in the shifter but the repair wouldn't be covered because the safety recall was only for a "software" issue not a "mechanical" issue with the shifter. Either way, it is a safety hazard that we can not safely park our vehicle and we are experiencing something that should have been fixed in the mentioned safety recall, but wasn't.

- Mount Pleasant, SC, USA

problem #182

Dec 092020

Grand Cherokee

  • miles
Active headrest deployed without cause. Car was moving at highway speed and no contact was made with any other vehicle and not while turning.

- Parrish, FL, USA

problem #181

Jul 142020

Grand Cherokee

  • 79,000 miles
Vehicle was in motion on a highway when "service shifter" warning came on. Lights on shifter go on and off randomly while parked and in motion on highways, city streets. Shifter gets stuck between gears, shifter light reading gear reads differently than dash panel gear, ex. Shifter is put in drive (D) and dashboard reads neutral (N). There are delays in shifting between gears and beeping sound comes on. When putting vehicle into park and it will not read it, creating a stall in the process, and having to move shifter in different gears before it will start to read gears again. Vehicle has thrusted forward after putting into park while a beeping noise is going off. Shifter has not wanted to go into park, or reverse and instead goes into neutral. When shifter has been put into park the engine has made an acceleration noise. Shifter has been erratic and non-consistent, creating fearful and unsafe operating issues.

- Mazomanie, WI, USA

problem #180

Nov 052020

Grand Cherokee

  • 58,200 miles
I sent in complaint # 11374883 on 11/16/20 but needed to add that my airbags are not working either along with this seat belt that the pendulum or motor has broken. I understand the airbags are tied into it the P67 recall as well. They are not working either and my warning system is no longer telling me my ab or seat belt is not working or on. Recall P67 was my model and make Jeep but my VIN was not included for some reason. I called GM as the recall stated and they said they don't know why my VIN was not part of the recall and should have been, . they advised me to reach out to you and ask you to get this added to that recall as the issues match and are the same for other owners of the same vehicle I have and year and model. Please, my safety is compromised and I do not have the funds to get this defect fixed. I am the caregiver to my sick 81 yr old handicapped mother and I need safety when carrying my 81 yr old mother around. The passenger side will go next as reported by others on the threads I see. This issue occurred at the mileage others said it did to theirs. 14,000+ as a matter of fact. Please, get me under this recall for my Jeep gc limited 2014 model. This is clearly a defect as was my oil sensor that had no issues at all but a warning light that came on.. I had it fixed at $550 back 2 yrd ago. Many other same complaints but no recall. Chrysler filed bankruptcy. You are truly, my only hope to get this under the P67 recall as it should have been when my model and mileage is the same as others when the issues occurred. Please help me. I have never had this happen in any of my past cars or my husbands old car or my daughters cars. This is a defect and my families safety is at risk as this is our main vehicle. Please help and get me under that recall. I am praying about this, that you will help us to get this defect resolved under P67.

- Nashville, TN, USA

problem #179

Nov 052020

Grand Cherokee 6-cyl

  • 58,600 miles
Driver side seatbelt motor is out rendering my seatbelt useless and airbags. No beeping if seatbelt is not on. I am not protected as seatbelt motor is out. Recall P67 does not cover my VIN but needs to as it went out at 58,000 miles which is common. I need to be included. My safety is at risk. Vehicle start up seatbelt won't move or tighten. It's loose on the floor. See also ODI 11377406 the consumer stated the vehicle was repaired.

- Nashville, TN, USA

problem #178

Jan 012019

Grand Cherokee

  • miles
I started receiving this error just after the 'recall fix' for the shifter. Now it goes on while driving and shifting. They wanted $180 just to evaluate the problem even though I told Jeep service the issue is their fault.

- Pueblo, CO, USA

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