10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
28,461 miles

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« Read the previous 20 complaints

problem #1

Apr 202014

Grand Cherokee 6-cyl

  • 14,000 miles
While traveling home from a family vacation at about 40 mph my seat belt light started flashing saying that the driver and passenger air seat belt was not engaged along with the lights and dinging alarm saying that the air bag is in need of service, this has not gone off and the dinging is constant. I called and set up an appointment at the dealership and waited 4 hours for them to tell me that they did not have parts needed to repair the issue that it was on back order (at least 1 1/2 weeks) but would not be providing a rental car since the car was still drive able and that they would call when the part was in. I am very upset because I am in the automotive industry and know that this is a safety concern/ risk. I have also been experiencing issues with my transmission. I regret making this purchase.

- Birmingham, AL, USA