10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 12,106 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Safety issue as the passenger seat belt will not retract.
- Oxford, MA, USA
The front passenger seatbelt all of a sudden started to not retract. It came to a point where the passenger would strap in the belt and they would have enough room on their lap for an additional 2 people in order for belt to feel secure. When I finally got it to retract back in, I couldn't get it out again. In order for a passenger to sit comfortably while wearing the belt, they would have to recline the seat all the way back. I reached out to 2 different Jeep dealers in my area and received a quote for about $540 before taxes. I was also told if my vehicle was under 60,000 miles, I could have gotten the work done for free. My luck right?! it is ridiculous that I have to pay about $600 for something that is an apparent issue for a lot of other Jeep gc owners. There should be an open and active recall for this as it is a safety issue! to make matter worse, my driver seatbelt feels like it is also on its way out because it is slowing retracting after I take it off. I love my Jeep, however, the company needs to get their act together and realize that this a serious issue that can and will result in serious injury or death due to a faulty seatbelt retractor that should be broken after 5 years!!!!!
- Pawtucket, RI, USA
Driver side front seat belt no longer retracts back in causing the shoulder belt to lay in pile on my lap. Dealer said whole assembly including some air bag sensor(s) need to be replaced. Parts are $400 alone. Vehicle has less than 70,000 miles on it.
- Janesville, WI, USA
Passenger side seat belt tensioner/retraction mechanism broke, drivers side is on its way out. Car has 40K miles on it. 700 per side to fix out of warranty. Should be recalled. This is a major safety concern. Will never buy from fca again unless this is recalled/remedied.
- Denver, CO, USA
On our 2014 Jeep Grand Cherokee the plastic seat belt guide, on the driver side has cracked pinching down on the seat belt rendering it not usable. The seat belt will expand out, however it does not retract in due to the pressure from the broken piece. The seat belt will not stop the driver in a sudden impact and has enough slack that you can easily make contact with the dash and steering wheel. This malfunction occurred while stationary, and has not been resolved by fca.
- Fulshear, TX, USA
The passenger side seat belt will no longer retract which means it cannot protect the occupant in a crash I called the dealership to schedule a repair. The dealer stated it was out of warranty and to call the Chrysler help line. I did, the supervisior anthony stated it was a mechanical part and out of the warranty by mileage and time. I asked if the airbags were also out of warranty. The man said that's ridiculous. I stated what reason other than a manufacturers defect would cause this he said he couldn't speculate. I said me neither since the whole assembly has to be replaced because it doesn't come apart. Which, in my opinion, would put the responsibility back on the mfg. To recap - a safety component that is legally required to be used and has no reason for being inoperable other than mfg defect was not going to be covered. And they did recall work on the occupant restraint control module while I was there. Honda and others warranty safety components forever.
- Paradise Valley, AZ, USA
Seat belt fails to retract rendering it useless. The plastic cover on the loop at the B pillar has cracked and binds on the seat belt strap. The part is not replaceable without replacing the entire assembly. This has affected both front seat belts. The vehicle has not been in any accidents or incidents which have stressed the seat belts.
- Placerville, CO, USA
Driver's side seat belt non-functional and will not retract. Front passenger's side seat belt is starting to show similar issues. Driver's side plastic piece cracked/broken worse than passenger's side up near where seatbelt goes into pillar. Vehicle was stationary when driver's side seatbelt failed.
- San Bernardino, CA, USA
We took the vehicle in for a recall on the transmission electronic shift lever. We ask the technician to check the front passenger seat belt, as it had locked. We have owned the vehicle for three years and it has just a little over 25,000 miles. The technician indicated the seat belt retractor was working and would need to be replaced. This is a significant safety mechanism that I feel failed in a short period of time and therefore must have had a defect. Jeep sells the idea of the safety rating of it's vehicle but for a seat belt to fail in a three year period of limited use is placing the consumer at risk.
- Santa Fe, NM, USA
My 2014 Jeep Grand Cherokee driver's side seatbelt broke while putting it on prior to starting the vehicle and leaving my residence. The seatbelt is back ordered nationwide and there are no "after-market" parts. This is currently not listed as a recalled part. I am currently without a functional seatbelt. The broken part is the plastic piece that the seatbelt feeds through at the top and it was located inside of the seatbelt housing.the crack caused the plastic piece to rest on the seatbelt to where it was unable to retract. The seatbelt has since replaced by an authorized dealer. I was told that the part would take anywhere from a week to several months to arrive. Updated 9/24/18
- Sonoita, AZ, USA
Front seat belt does not retract due to a cracked plastic guide located at the top of the piller. This causes fraying of the belt and pinches the belt so it will not retract. This is a major safety issue as the belts are useless.
- North Bend, OH, USA
For both the driver and passenger front seatbelts, the upper hanging (belt) bracket which attaches to the height adjustment feature has cracked. The driver side is more severe than the passenger side, rendering it useless as it prevents the belt from properly tensioning/retracting. This issue was noticed last week during a trip to northern Nevada area where temperatures were at a low of below zero degrees (F), and after driving on dirt roads (described by bureau of land management as roads accessible to passenger cars).
- San Diego, CA, USA
I have 60K miles on my Jeep, and no dealership will replace the plastic top loop part on the seat belt. Both are cracked which causes my seat belt to not retract. The dealership and the maintenance both agree they have never seen anything like it. They stated I'm not covered by warranty and won't replace it. Both front ones went out. Jeep just lost a customer.
- Owasso, OK, USA
Takata recall: Driver seat belt will not retract properly as it should, must be guided with hand to bring it back to original standing position. Not covered by dealerships or extended bumper to bumper warranties.
- Port Monmouth, NJ, USA
Chrysler will not cover a malfunction in their seat belts. They are directly responsible for seat belt not working and will not cover their parts under any warranties leaving me to drive around with a non-working seat belt. If the issue was because of my doing I would be more willing to pay to have it fixed - the problem is their plastics break without notice (picture attached). I have a barely 4 year old car and the seat belt is already broken and have gotten no help from any Jeep dealership. I was under the assumption it was federal law to mandate a lifetime warranty on seat belts since it is a safety issue.
- St. Louis, MO, USA
Driver seatbelt does not retract to tighten on driver while driving or stationary. Serious safety issue! additionally, none of the controls on the right side of the steering wheel work ever; cruise control, park assist, lane departure warning, etc.
- East Nassau, NY, USA
The seatbelt, after being pulled out for buckling, will not retract back into the holder.
- Gambrills, MD, USA
The passenger side safety belt became jammed while driving. My passenger was trying to release the belt because it became painful. I had to pull the vehicle over and assist my (adult) passenger to try to get the safety belt released. Once we were able to free the belt it would not retract back or latch properly. My passenger moved to the back seat to use the safety belt for the remainder of the drive. This Jeep has also completely saturated me with gasoline and shut down a service station. The gasoline soaked my hair, face, and body. As a result through the state of Vermont I received an extended warranty from mopar to relieve any concerns I may have about safety of the vehicle once the fuel system was replaced. Chrysler and mopar have charged me $100 deductible to repair a faulty safety belt. It should be mandatory that Chrysler repair the safety belt at no charge. Not only did it put my passenger in jeopardy, how effective are the belts in my vehicle if one is already broken after only 3.5 years. The dealership refused to show me how much the repair cost. I am opening a case with the BBB in addition to filing this safety report. My passenger's shoulder and neck were sore as a result of this incident but no serious medical situation occurred. It could have resulted in a fatality if an accident were to occur.
- Essex Junction, VT, USA
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the front passenger seat belt failed to retract properly when buckled to secure the passenger. The seat belt was loosely connected when locked into the buckle. The dealer (colonial South Chrysler Jeep and Dodge, 42 state rd, dartmouth, MA 02747, (508) 984-1900) indicated that the vehicle would need to be scheduled for diagnostic testing and repair. The dealer and the manufacturer indicated that the vehicle was excluded from NHTSA campaign number: 14V643000 (seat belts, air bags). The contact was uncertain if the vehicle would be repaired by a dealer. The failure mileage was not available.
- Dartmouth, MA, USA
- Fountain, CO, USA