10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 28,461 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Passenger side seat belt retractor failed making the seat belt not useable and creating a safety issue. Cannot use the passenger seat because of this issue.
- Larkspur, CO, USA
Front passenger seat belt remains in locked position and failed on breaking
- El Paso, TX, USA
Driver side seat belt won't retract. Crack in plastic causing it to not retract. Unsafe to drive with lots of slack
- Avon, MN, USA
The driver's seat belt does not retract when I get in the vehicle.
- Fountain, CO, USA
Driver side seat belt will not retract. There are no broken/chipped parts visible, appears to be the mechanism at the base.
- Las Cruces, NM, USA
Front passenger seat belt is locked in place and wont extend or retract. Appears that a plastic piece that helps guide the seatbelt has cracked and it not allowing the seat belt to move freely.
- Cedar Falls, IA, USA
Front right seat belt doesn't retract. Plastic D-ring (guide at B-pillar) cracked. This is rubbing the seat belt and preventing it from retracting as normal.
- Hogansville, GA, USA
Seat belt not retracting on both the driver's side and passenger's side.
- Steep Falls, ME, USA
Driver side and passenger seatbelts fail to retract. The plastic guide on the B-pillar mounted D-ring is cracking on driver side and is cracked on the passenger side.
- Bellmore, NY, USA
I not only did I have problem with the seat belt. I have a problem with my dash board the is a recall and that has been since 02/2020 and it still hasn't been replace. Not only that I had to replace brakes rotor caliper on all four tires when I brought the car it had 23,599 miles and when I replace them the miles 31,00 miles. I was working them but social security told me I couldn't work and get benifits. So I had to quit the job. How I am I suppose to pay $728.11 car payment and insurance. And pay for repairs to. I got the car 08/31/2018
- De - New Castle, DE, USA
Passenger side seat belt won't retract. Dealership says a plastic part in the retracting system is broken. Why would you use plastic on a safety restraint system?
- Coolidge, AZ, USA
Passenger side seatbelt stopped retracting and also will no longer relax at the lap. Took into Jeep dealership in bakersfield, ca. I was told the cost would be $500, I told the service dept to order and I was snapped at... I was told they could order said part but she, the tech didn't know when it would arrive, due to covid-19. She appeared to not want to order, so I said I would get it fixed elsewhere. I have moved to Utah and have not yet taken it in. Now that my driver's side is just starting to act like the other side, I will be taking it somewhere quickly.
- Draper, UT, USA
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the front driver and passenger's seat belts failed to retract. The contact stated that while driving and depressing the brake pedal, the contact leaned forward and heard a crack. The seat belt became loosened. The vehicle was taken to an independent mechanic and the contact was informed that the seat retractor failed and was to contact a Chrysler dealer. The contact called kolosso Chrysler Jeep Dodge Ram (2701 w college ave, appleton, wi 54914), and informed the dealer of the failure. The contact was informed that the part needed for the repair was discontinued. The vehicle was not taken to a dealer and was not repaired. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was approximately 92,000. The VIN was not available.
- Milwaukee, WI, USA
My vehicle make and model is under recall for P67 but for some reason my VIN was not included but the person I called at Chrysler said it should have been and told me file a complaint with you to try to help me. I am a caregiver with this one vehicle for my mom who is handicap and 81. I had no choice and had to take her out to the dr for a flu shot and my seat belt is broke and I cant use it and airbags disabled due to seat belt broken. I had to stop fast and pulled my neck 11/30/20.. please help us get under this recall.P67. I don't have the $ to pay 1,000 to get it fixed when I should have been under the recall with the other 2014 jgc at same mileage when it went out. How did my Jeep get missed for this recall" please investigate and help me. I know how have a hurt neck. No protection at all. The seat belt broke when I got in my car weeks ago. I was not in motion and I felt it get loose when I got in. Iit was on the floor. It just broke and no retraction. Help us please> P67. Get me under that recall. Many complaints by owners at this same milage is seeing this issue. I am not alone in this issue. It is a defect. I have never had such a defect with any past cars. Not even older ones. This is madness. It controls all things like airbags, beeps when seat belts are not on..nothing is working now. It is our primary car. When I hurt my neck on 11/30 driving" it was in motion and of course I have no seat belt that works. A car stopped in front of me fast and I was thrown forward and my neck pulled. Look at original complaint 11374883.
- Nashville, TN, USA
I sent in complaint # 11374883 on 11/16/20 but needed to add that my airbags are not working either along with this seat belt that the pendulum or motor has broken. I understand the airbags are tied into it the P67 recall as well. They are not working either and my warning system is no longer telling me my ab or seat belt is not working or on. Recall P67 was my model and make Jeep but my VIN was not included for some reason. I called GM as the recall stated and they said they don't know why my VIN was not part of the recall and should have been, . they advised me to reach out to you and ask you to get this added to that recall as the issues match and are the same for other owners of the same vehicle I have and year and model. Please, my safety is compromised and I do not have the funds to get this defect fixed. I am the caregiver to my sick 81 yr old handicapped mother and I need safety when carrying my 81 yr old mother around. The passenger side will go next as reported by others on the threads I see. This issue occurred at the mileage others said it did to theirs. 14,000+ as a matter of fact. Please, get me under this recall for my Jeep gc limited 2014 model. This is clearly a defect as was my oil sensor that had no issues at all but a warning light that came on.. I had it fixed at $550 back 2 yrd ago. Many other same complaints but no recall. Chrysler filed bankruptcy. You are truly, my only hope to get this under the P67 recall as it should have been when my model and mileage is the same as others when the issues occurred. Please help me. I have never had this happen in any of my past cars or my husbands old car or my daughters cars. This is a defect and my families safety is at risk as this is our main vehicle. Please help and get me under that recall. I am praying about this, that you will help us to get this defect resolved under P67.
- Nashville, TN, USA
Seat belt stopped retracting and had to be replaced completely. Original owner of vehicle with no previous damages to seatbelt
- Winnebago, MN, USA
I purchased this vehicle used only to discover that both front seatbelts will not retract. When you are seated, there is about 1 foot of belt left left dangling, you cannot push it back in. Jeep dealer quoted $1000+ to replace them.
- Cottonwood, AZ, USA
The contact owns a 2014 Jeep Grand Cherokee. The contact stated the driver's side front seat belt failed to retract. The vehicle was taken to naperville Chrysler Jeep Dodge Ram located at 1565 w ogden ave, naperville, il 60540, (630) 505-8282, to be diagnosed. The contact was informed that the seat belt retractor needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was 83,901.
- Willowbrook, IL, USA
Drivers seatbelt does not retract when opening door or lock when driving. I have replaced the passenger seatbelt at a cost of $585 in April, 2020. This is definitely a problem with the 2014 model.
- Phoenix, AZ, USA
- Morton Grove, IL, USA