10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 42,002 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
While approaching a intersection, the vehicles engine stalled. The vehicle shifted itself into neutral. The loss of power in neutral resulted in a loss of power steering and power braking. The vehicle had diminished controls in traffic with 3 occupants. (2 adults, 1 infant.) Vehicle was stopped using emergency brake in turn lane. Local police were required to use push bar to move vehicle due to blocking traffic. No warning or lights on dash prior to failure. Vehicle pushed to dealership. Dealership diagnosed part failure consistent with open recall. No solution from manufacturer.
- Unionville, VA, USA
Shifter service, Power steering yes available for inspection. Power steering went out, lights on dash board flashed and beeped and then would go black. Jeep diagnosed my jeep. No warning and happened about 2 weeks ago and has continued consistanly
- Cedar Rapids, IA, USA
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while operating the vehicle, the power steering malfunctioned, and the steering wheel became difficult to turn in either direction. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The VIN was not available. The approximate failure mileage was 80,000
- Carthage, NC, USA
Happy Wednesday: Issue 11427346 THATS MY ISSUE TOO. This is occurring with my vehicle with many others. I found out today Power Steering Fluid ran out and was empty but no leak is detected. It is the Steering rack where the fluid is going so it is undetected which can cause gears to lock up and crash since owners do not detect a leak and do not know where it is going. I got an oil change and they told me it was almost empty buy inches and to get parked ASAP until it was filed and that there is an issue. Miracle DODGE/Jeep in Gallatin, TN said there must be an issue when we went to buy the power steering fluid at a dealership since the Jeep only takes MOPAR Hydraulic fluid at $22 a quart. They are aware there is some issue if the fluid is empty but no leak detected by me or anyone else looking for one. This is a issue with crash potential. It could have killed me if i ran out 100% and my gears locked up. My time is spent taking my cancer stricken mother to the Drs office and had II not got an oil change" I would never know and my gears would have locked up. Many have reported. Why is this not a recall since the Steering rack being replaced is a $2000 cost to fix. I have 68, 500 miles on my Jeep 2014 GC Limited with low miles?. This is unheard of. First, the faulty Engine Oil sensor $450 to fix, then the faulty seat belt clip breaking which was covered by you all and fixed..Now? The Power steering rack eating up the Power steering fluid and leaking onto brake boots which mine look rusted so that would explain that but unseen by the driver" HELP me and others who have reported this since 2020. Make it a RECALL ASAP. Nobody has $2000 to $3000 to fix faulty issues with these Jeeps. Please HELP!. My stress levels are at an all time high from this newest issues with my Jeep. I am not sure how much more I can handle with these faulty issues. I feel like we all need to do a class action lawsuit. Thank goodness for my Oil change.
- Nashville, TN, USA
Steering rack and Pinion failure due to leaking fluid. Dealer will not cover cost. This shouldn't happen to a 2014 Jeep Grand Cherokee with only 62k. Please investigate and place a recall for this design error. Very dangerous for all drivers and conditions. I am afraid to drive this car now. I am currently driving another car.
- North Bergen, NJ, USA
The steering shaft spline stripped. Steering wheel turns freely in both directions without moving the front wheels. Happened backing out of in driveway thankfully instead of the interstate we were heading for. The car is as oem as can be and no modification or off-road driving has been done. The primary driver goes to/from school and store. This type of failure should never occur, the consequences of this failing steering column are deadly.
- Sarasota, FL, USA
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving 40 mph, the vehicle loss power steering functionality, causing the steering wheel to become difficult to turn. The contact stated no warning light was illuminated. The vehicle was not taken to a dealer. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 80,000.
- Chicago, IL, USA
My steering control module has a short circuit causing my electronic stability control light to flash and my blinkers and windshield wipers not to work. I took it to my local mechanic and he said module need to be replaced and there is an open recall. Recall P64/ NHTSA 14V-636 - which applies to my model year and describes my problem exactly. I called the Chrysler recall department and they are saying this recall does not apply to my vehicle and they will not fix it free of charge. I have two young children and the recall says this could cause a crash without warning. Asked to speak to a supervisory and "non was available." I am worried for the safety of my family and I cant pay $1000+ to fix this when this is a known problem. I have an appointment at my local Jeep serivce dealer next week but I am worried they will not apply this recall, considering what Chrysler corporate is saying.
- Northport, NY, USA
When driving highway speeds steering and maintaining control very hard. Computer keeps changing does not stay when set, has to be constantly reset. When parked and running, or over night on restart. When moving also seen things change once.
- Sun City, AZ, USA
The steering is loose and unstable. Every time you hit any bump the steering wiggles from left to right. Per Jeep this is normal for the vehicle. The steering is constantly feeling as if it will lose control. The only way I can describe this is that the steering control is loose. It is unsafe, I've come to get used to the steering wheels jumpiness and the vehicles instability in the road.
- Chualar, CA, USA
I drive my Jeep forward as I make a right with the steering wheel the car start shaking the same thing happens when I try to park I move the steering wheel and start shaking and I also get a message service four wheel drive system the mechanic says this is the transfer case problem
- Brooklyn, NY, USA
Sudden loss of power steering fluid. Reservoir empty and no warning indicator lights on. Fluid all around bottom area of engine compartment around the power steering pump.
- Atlanta, GA, USA
Power steering leakage on pump seal.
- Boynton Beach, FL, USA
The dealer identified a steering leak. To fix the steering leak, they plan to replace the entire rack and pinion steering assembly. The failing system was caught before it affected steering the Jeep.
- South Lake Tahoe, CA, USA
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the vehicle was taken to the glendale Chrysler Jeep located at (10070 manchester rd, saint louis, mo 63122) for an inspection and it was determined that the power steering rack was leaking fluid and eventually would need to be replaced. No warning indicators were illuminated. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 54,108.
- Saint Louis, MO, USA
Steering rack failure due to leaking fluid. Stationary. Tire dealer said it is squiring fluid. Dealer will not cover cost. This shouldn't happen to a 2014 with only 90K
- Beverly, MA, USA
From driveway put car in reverse could not turn steering wheel. Felt like power steering unit out. Second time from parking lot same issue. Past 3 weeks has happened daily. While driving unable to make turns safely. Big issue!
- Rancho Cordova, CA, USA
2014 Jeep Grand Cherokee has a rack and pinion leak after a few years of owning the vechicle new.rack and pinion now has to be replaced.
- Franklin Square, NY, USA
I was driving on roadway at about 40-45 mph. I tried to turn into wawa parking lot. When turning into parking lot, noticed steering was very difficult. I stopped in parking lot but couldnt turn into parking space. Truck drives but is nearly impossible to steer under slow driving(under 40 miles per hour). Once going over 40 mph, truck is a little easier to steer but not anywhere near how it was prior to steering failure.
- Wilmington, DE, USA
- Westland, MI, USA