What happened? active head rest deployed spontaneously - no impact while parked in garage. Read that's this has happened to multiple people sometimes while driving. Apparently plastic mounting of pin holding it in place till impact is fracturing. Cannot be repaired and head rest need some to be replaced or tied back making concept redundant. Replacement costs about 600$. dangerous if deploys in moving car and once deployed is quite uncomfortable driving thrusting neck and head forward limiting forward vision unless tied back

- Nokomis, FL, USA

Active head rest deployed spontaneously - no impact while parked in garage. Read that's this has happened to multiple people sometimes while driving. Apparently plastic mounting of pin holding it in place till impact is fracturing. Cannot be repaired and head rest need some to be replaced or tied back making concept redundant. Replacement costs about 600$. dangerous if deploys in moving car and once deployed is quite uncomfortable driving thrusting neck and head forward limiting forward vision unless tied back

- Nokomis, FL, USA

Equipped with ahr "active head restraints", the headrest deployed while driving down a rural two lane road striking my wife in the back of the head. When we tried to follow manual instructions for reset, we discovered the plastic keeper clips were broken off and laying in the bottom of the headrest. Fiat Chrysler say's. not covered. $667 for a new headrest that could have killed her.

- Oswego, IL, USA

There's a clicking noise in the back rest of the driver seat. It clicks any time I'm driving and especially when I hit a bump in the road. It sounds as if it's a portion of the lumbar support.

- Philadelphia, PA, USA

After picking up my 2 year old son from daycare on dan valley road (city street) in madison, nc, I began to turn out of the parking lot. After getting half a mile down the road (still in motion) there is a loud popping sound that occurred in the front passenger seat. As I look over I see that the passenger seat headrest is detached. We were not in any collision or hard braking of any sorts. I pulled over immediately into the lowe's improvement parking lot to assess the issue. Upon my observation it seems as though the covering of the metal bar (that was still lodged within its placed for when the headrest is attached) had broken.

- Madison, NC, USA

On Sunday, June 3, 2018, I entered the left front driver's seat of my 2015 Jeep Grand Cherokee (which is always parked inside my enclosed garage in southern California) and immediately discovered that the driver's headrest was in a protruding position. During a closer examination, I discovered that part of the restraint system used to keep of "telescoping" headrest (designed to deploy during a traffic collision) had broken loose, which caused the headrest to deploy. *photos are attached. Subsequently, I conducted a search on several Jeep (Chrysler) websites and quick discovered that other Jeep Grand Cherokee owners had experienced the same incident. Furthermore, when I examined some of their photos with my photos, I could clearly see that the failure involves two small plastic latches that hold a small metal rod in place; which in turn holds the headrest in an "un-deployed" position until needed. In addition, I discovered that numerous Jeep Grand Cherokee owners had contacted Jeep Chrysler, and the Jeep Chrysler Corp. Had told many of the owners effected by this problem, that if their vehicle was outside the 3year/36month warranty, and Jeep Chrysler would not cover the repair. Since discovering the incident, I find this design to be critical to the safe operation of my vehicle and if in fact the headrest had deployed while I was driving the vehicle, I feel it would have most likely caused a serious injury to me (or my passenger based on the same design), or it could have resulted in a major traffic collision which might have led to unintentional fatality. I therefore ask that the NHTSA investigate this flawed part design as soon as possible and based on their investigation issue a recall should Jeep Chrysler fail to make a quick and responsible effort to the replace the part before someone is injured. Thank you, [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Riverside, CA, USA

On 12/11/17 my vehicle was vandalized. The tires and rims were stolen and the back window was busted. However once having my Jeep fixed at the collision center the heated seats are not working properly. My 2015 Jeep Grand Cherokee has heated leather seats, however lately when turned on they barely get warm. It also has the heated steering wheel which is fine.

- Bunker Hill, WV, USA

Active headrest activated by itself with no collision. Inspection revealed a plastic tab is broken. This is known by Jeep as a defective piece of equipment. They refused to fix as the car is ~1500miles outside of warranty

- Arlington, VA, USA

The vehicle was stationary and parked, but still running. The front passenger seat was unoccupied and there was a loud popping sound as the front passenger seat headrest "exploded." A couple of plastic pieces flew out. There was no reason for the headrest to deploy. I took the car to the Jeep dealer and they said the headrest was "defective" but couldn't do anything about it as the car was no longer under warranty, nor is there a recall for the problem. The car had under 50K miles on it and was under two years old, and had never been in an accident.

- Orangevale, CA, USA

The passenger seat head restraint system activated for no known reason while driving 70 mph on the interstate. The vehicle was not in any accident or no factors caused this. The head rest violently shot forward approx 6" if this would have been the drivers seat it would almost certainly caused the driver to loose control of the Jeep

- Shelbyville, KY, USA

After two months from purchase the ventilated seats stop working. I have taken to the Jeep dealer a total of four times now for repair and they have not fixed problem. Dealer admits they cannot fix and said they opened a "star" case with the Jeep engineers. This problem is with vehicle in motion and not in motion.

- Flagstaff, AZ, USA

The contact owns a 2015 Jeep Grand Cherokee. While the vehicle was in reverse, the gear shifter independently switched into the neutral position. The vehicle was taken to the dealer to be diagnosed. The technician was unable to duplicate the failure. The vehicle was included in NHTSA campaign number: 16V240000 (power train). On several occasions, the front driver seat readjusted independently. The contact stated that the seat adjustment warning indicator illuminated only when the vehicle was in park. The manufacturer was notified of the failure. The approximate failure mileage was 11,000.

- Oxford, PA, USA